How can I complain if I can't cancel my reservation?

If you can't cancel your reservation, you can complain in the following ways:

1. The parties can complain to the complaint department of the hotel or reservation platform and let them communicate with the hotel. Generally, most people who refuse to check out are the hotel front desk, and the ticketing platform is connected with hotel sales, with different powers, and the hotel front desk has lower powers;

2. The parties may complain to the Consumer Protection Association or the market supervision and management department. Similarly, the department that handles 12345 complaints is not the front desk, but generally the administration or sales department, and its authority is greater than the front desk. If the complaint is established, it will affect the hotel's application for various funds, so it will generally agree to check out;

3. The parties can call the national unified reporting service hotline 123 15 to make a complaint;

4. The parties can complain through other legal channels such as media exposure.

Legal basis: Article 31 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

People's governments at all levels should strengthen leadership, organize, coordinate and urge the relevant administrative departments to do a good job in protecting the legitimate rights and interests of consumers, and implement their duties of protecting the legitimate rights and interests of consumers.

People's governments at all levels should strengthen supervision, prevent the occurrence of acts that endanger the personal and property safety of consumers, and promptly stop acts that endanger the personal and property safety of consumers.

Article 39

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.