Will the waitress handle the complaint when she loses something in the hotel?

Hotels are service organizations, and reputation is the foundation.

1. If an employee is frequently complained, the hotel will probably find a reason to dismiss him.

in this sense, if you complain, the supervisor may deal with the waiter. Especially if her attitude is not very friendly and affects the reputation of the hotel.

second, if you lose something in the hotel, the hotel is responsible.

1. But it wasn't a specific waiter who did it. There must be sufficient evidence. Besides, it seems that you have no right to make a conclusion about it. Your thoughts are just your personal thoughts.

Legally speaking, you said the waiter did it. Is there any evidence? If not, the other party can, in turn, accuse you of damaging her reputation. This is legally established.

Third, it must be specially pointed out that there is no legal basis for the prompt that hotels and guesthouses are "not responsible"

When staying in hotels on business trips, they are often told that if you don't use the safe provided by hotels, you will be responsible for losing valuables. Or in the room, there is often a reminder that the hotel is not responsible for lost items in the room.

? Then, if you really lost valuables during your stay, is it really "irrelevant" to push the responsibility "clean" on the surface? Certainly not!

after the guests check into the hotel, they form a hotel service contract relationship with the hotel. When receiving the service, the guests have the right to protect their personal and property safety, and the hotel guarantees that the services provided meet the requirements of protecting their personal and property safety.

according to the provisions of article 4 of the contract law of the people's Republic of China, if the party providing the format clause exempts the other party from its responsibilities, aggravates the other party's responsibilities and excludes the other party's main rights, the clause is invalid. Therefore, the hotel wants to exempt its responsibility, which does not comply with the law. However, if the guests do not properly manage their belongings, there is also a certain fault. Therefore, from this perspective, the hotel should bear part of the responsibility for the loss of the guests. However, if the guest brings a lawsuit to the people's court and makes a lawsuit request, it needs to be done: the details of the claim for lost property must be confirmed by sufficient evidence! For example, if a guest says that he lost 5, yuan in cash and two cigarettes, he must prove that you did have 5, yuan and two cigarettes were stolen in the room. Pay attention to what you say! This kind of thing is easy to say, maybe we will emphasize: I don't know my own things? Yes! But others don't know? Why should we believe what we say? ! Therefore, in law, there must be corresponding evidence! If the public security organ fails to detect the case during the litigation, the people's court generally rejects the litigation request!

Therefore, in the face of the "overlord clause" in which merchants or service providers shirk their responsibilities in disguise, they can take legal weapons to protect their rights, but they must pay attention to preserving relevant evidence as a guarantee of winning the case.

keeping the evidence that can prove the stolen goods is the key to winning the case.