How do hotels, restaurants and restaurants accept reservations?

There are two kinds of reception reservation, telephone reservation and door-to-door reservation. I'll give you a general process suggestion: 1, telephone greeting or greeting when you get up to welcome guests; 2. Arrange the table and dishes according to the needs of the guests, and remind them in time when necessary (such as minimum consumption, table limit, other contents that need to be booked in advance, etc. ), in order to avoid the guests to the store after dissatisfaction with something; 3. Repeat the guest's reservation for confirmation and verification; 4. Ask the contact information of the guest and the name of the reservation person; 5. seeing the guests off or saying goodbye by phone; 6. Send reservation information and store address to the guests;

This is basically the process. We need to make a book of ordering information according to the situation of the store to avoid the confusion of each meal. The specific details of each content in the process need to be formulated according to the actual situation of the store. In addition, because the reception post needs to be staffed from morning till night, it is necessary to arrange adequate job preparation and reasonable work shifts.

I hope it helps you.