Traditional Culture Encyclopedia - Hotel accommodation - What is the relationship between the reservation clerk and the guest?
What is the relationship between the reservation clerk and the guest?
Customer relationship.
Reservation clerk's job is to provide professional, friendly, efficient and enthusiastic wake-up service for guests. Responsible for timely and accurate input of guest information into the system. Responsible for timely and accurate input of guest information into the system. Ensure that all calls are forwarded according to professional standards and be polite. Familiar with the services and facilities that the hotel can provide to guests and visitors. Accept the hotel reservation needs of online and offline customers and properly solve them.
The subscriber is the guest who puts forward the demand, and the subscriber must serve, just like taking money to do things.
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