What problems does Mr. Zhuang’s hotel have in its service and management?

Sorry, since I cannot understand the details of specific hotel services and management, I can only provide some general suggestions on possible problems:

1. Service quality: If Frequent complaints from customers about poor service, such as indifferent waiters or insufficient room cleanliness, may mean there is a problem with the hotel's service quality.

2. Employee training: If new employees have insufficient understanding of work processes or customer service, this may lead to inefficient service and may even cause customer dissatisfaction.

3. Facility maintenance: If there are problems with the hotel's hardware facilities, such as improper maintenance of elevators, air conditioners and other equipment, this will affect customers' perception of the hotel.

4. Health and safety: If the hotel's health and safety standards are not up to standard, such as unclean bathrooms or outdated fire protection facilities, this will have a negative impact on customer satisfaction.

5. Customer service: If the hotel lacks attention to customer needs, such as not providing enough children's toys, or not providing non-smoking rooms, etc., this will affect customer satisfaction.

6. Price and value: If customers feel that the hotel's price is too high and the service provided does not match the experience, then this may mean that there is a problem with the hotel's pricing strategy.

The above are just some possible problems. Specific problems need to be determined by the hotel management through collecting customer feedback and regular inspections.