What should I pay attention to when interviewing the front office of the hotel?

I interviewed in a five-star hotel two days ago. My position is reception and general affairs. Let me give you some reference.

First of all, no matter what major you study (I am Japanese), oral English is the first important! Mandarin is better.

Second, the image should be good, the voice should not be too broken, you should understand basic etiquette and be patient!

Third, if you can speak a second foreign language, the success rate of application will be greatly improved!

In fact, it is not difficult to interview the hotel receptionist. No matter which position the hotel industry recruits, it is best to have hotel work experience, because having hotel work experience means that you can get started in a new environment as soon as possible, put yourself into your work as soon as possible, and create benefits and reflect value for the hotel as soon as possible. Generally, the first question is to ask candidates whether they have engaged in relevant work before. As far as the candidates received at the front desk are concerned, they can be divided into two categories. One has worked at the front desk of a hotel before. For this, he usually asks some professional questions, such as the check-in procedures at the front desk of the hotel where he used to work, what details should be paid attention to when making a reservation by phone, and the knowledge of visas, such as which countries' residents are visa-free to travel to China, and so on. The other depends on how others are, because it doesn't matter, the key is whether you want to learn or not. And the reception at the front desk is not difficult, but the people who are engaged in reception at the front desk must be quick-thinking and good-looking. Many hotels have requirements for the height of reception at the front desk, and of course English is also required. The requirements are not too high. Simply ask and answer in English, and just sign in. Recruiting front desk staff requires recruiters to make correct judgments on candidates according to objective facts and subjective feelings. Many hotel recruiters will ask candidates to fill out a resume first, including education and work experience.