What regular training does the hotel have for employees?

The first lecture is to create the sunshine mentality of gold medal waiters.

1, positive attitude (case of adjusting employees' attitude)

2. Three aspects of life (direction, method and abbot)

3. Know yourself

4. Role positioning

5, employee's career choice

6. Customer's role positioning

7. The role of enterprises.

8. Adjust your mind and work happily

Lecture 2: Satisfied service starts from the heart-service consciousness.

1, aggregate customer declarations

2. Aggregation service problem

3. Analysis of service consciousness

4. Service consciousness that service personnel should have.

5. Get out of the misunderstanding of service consciousness

The third lecture is about the proper service attitude in customer service.

1, service awareness determines service attitude.

2. Do a good job in service details.

3. Service attitude is everything.

4. Do follow-up services during the observation period? Quality service expected by customers

1, the connotation of quality service (from service to hospitality, case)

2. Understand the true meaning of service from English.

3. Charm of Smile Service (Hilton Hotel Smile Case)

4. Customer's favorite smile (case study)

5. Manner itself is a kind of respect.

6, observation test table

7. Create a "feel at home" atmosphere and make guests "linger"

8, how to do personalized service (case analysis)

9. Make your service full of emotion (case)