The more English terms and corresponding explanations needed at the hotel front desk, the better.

01) We have single rooms, double rooms, suites and deluxe suites in our hotel.

Our hotel has single rooms, double rooms, suites and deluxe suites.

02) Did you have a reservation with us?

Have you made a reservation with us?

03) Did you make a reservation?

Did you make a reservation?

04) How long do you expect to stay?

How long do you expect to stay?

05) Room 707 on the 7th floor is vacant.

Room 707 on the seventh floor is vacant.

06) I'm sorry,we don't have any single rooms left,would you like a double room?

I'm sorry,we don't have any single rooms left,would you like a double room?

I'm sorry,we don't have any single rooms left,would you like a double room?

Double room?

07) I’m sorry,we’re rather full at the moment.can I recommend you to another hotel?

Sorry, we’re rather full at the moment. Can I recommend another hotel for you?

08) The price lf one single room id 70 dollars per day.

The price lf one single room is 70 dollars per day.

09) Would you please fill in this registration form?

Would you please fill in this registration form?

10) Would you please show me your passport?

Would you please show me your passport?

Would you please show me your passport?

11) I’ll get a attendant to send your luggage up.

I’ll get a attendant to send your luggage up.

12) Could you please show me your room card?

Could you please show me your room card?

Can you please show me your room card?

13) Here’s your room key.

Here’s your room key.

14) I’ll show you to your room. This way, please.

I’ll show you to your room. This way, please.

15) Channel 6carries programs in English.

Channel 6 carries programs in English.

16) For local telephone calls,please press 9 first and then dial the number.

For local telephone calls, please press 9 first and then dial the number.

Front desk vocabulary:

company, companion

single room single room

double room double room

intend want, intend

party (participate in the same activity) a group, a group, a group of people

date date, day

kind kind, type

bath bathroom

shower shower

suite (a set of rooms)

deluxe luxury

< p>presidential presidential, presidential office

available available, applicable, obtainable, reachable

fully completely, thoroughly

name name, surname, name, name

address address

the phone number phone number

be able to be able to, will

guarantee Guarantee, guarantee, package, manage

occupancy possession, occupy

peak the highest, peak

arrival arrival, arrival

departure Set off, leave, set off

book, book, book

hotel

offer, provide

discount

< p>vacancy empty, empty room

solid all the land

be full up full

include include, include

major larger Scope, main

international, world

provide with provide

mini-bar small freezer

sort types, Category

price price

dollar dollar

service service

of course course

rate Price, fee

tax extra plus tax

look forward to expectation, hope

receive reception, reception, welcome

guest , guest

welcome to welcome to

bellboy bellboy, passenger attendant

madam madam, madam, madam

trip travel, journey

take care of management, look after

baggage,

carry, transport, carry

suitcase, suitcase

p>

show lead, guide, show

lead lead, guide, lead the way

give sb.a hand to help...

allow allow, allow

wish wish, hope

pleasant pleasant, comfortable

enjoy enjoy

a good time happiness time

pleasure happy, happy, happy

not at all you’re welcome, it’s okay

mention mentioned

registration , register

at one's service for...

behind behind, behind...

remembe

r remember, remember

return return, return

firmly firmly

go to bed go to bed

check check, Check

list, list

fill to fill in

form form

have a look

passport passport

mind mind, object

fill out

prepare prepare, prepare

key card pass

seat seat

file file

identification certificate

straight immediately, immediately

separately individually

opposite on the opposite side of...

gift gift

elevator [US] elevator

directly

straight

traffic

distance directly

intersection intersection

Welcome and greetings in hotel communication terms

1. Good morning (afternoon, evening), sir (madam)

Good morning (afternoon, evening), sir (madam).

2. How do you do?

Hello! (First meeting)

Glad to meet you.

Nice to meet you.

3. How are you?

How are you?

Fine, thanks. And you?

Fine, thanks. How are you?

4. Welcome to our hotel (restaurant, shop).

Welcome to our hotel (restaurant, shop).

5. Wish you a most pleasant stay in our hotel.

Wish you a pleasant stay in our hotel.

6. I hope you will enjoy your stay with us.

I hope you will enjoy your stay with us. (When guests first enter the hotel)

I hope you are enjoying your stay with us.

I hope you have a pleasant stay in our hotel. (During the guest's stay in the hotel)

I hope you have enjoyed your stay with us.

I hope you have a pleasant stay in our hotel. (When guests leave the hotel)

7. Have a good time!

I wish you a happy stay!

8. ***hotel, front desk. Can I help you?

***hotel, front desk. Who are you looking for?

9. Sorry, I’ve dialed the wrong number.

Sorry, I’ve dialed the wrong number.

10. May I speak to your general manager?

Can I speak to your general manager?

Speaking.

I am.

11. Sorry, he is not in at the moment.

Sorry, he is not in at the moment.

Would you like to leave a message?

Would you like to leave a message?

Would you like to leave a message?

12. Pardon.

Sorry, please say it again, okay?

Hotel communication terms used in the front office and guest room department

1. Have you a reservation?

Have you made a reservation?

2. May I know your name and room number?

Can you tell me your name and room number?

3. Here is your room key.

Give you the room key.

4. Please pay at the cashier’s desk over there.

Please pay at the cashier’s desk over there.

5. Are these your baggage?

Are these your baggage?

May I take them for you?

May I take them for you?

6. Housekeeping, may I come in?

Housekeeper, may I come in?

7. Leave your laundry in the laundry in the laundry bag behind the bathroom door.

Please put the laundry in the laundry bag behind the bathroom door.

8. I hope I’m not disturbing you.

I hope I’m not disturbing you.

9. One moment, madam. I’ll bring them to you right away.

One moment, madam. I'll send it right away.

10. I’ll send for an electrician(doctor,…)

I’ll send you an electrician (doctor…).