Housing Center Clerk Job Responsibilities

Job Responsibilities of Housekeeping Center Clerk

Morning shift:

Working hours: 8:00?16:00

Job content:

1. Dress strictly in accordance with the hotel’s grooming standards before 7:45 and sign in at the housekeeping center office;

2. Make a handover with the night shift clerk and read the handover book and Hand over special events, and ask immediately if you are unclear;

3. Check the items (keys, borrowed items, drinks, consignments, leftover items, paging) and the signing status, and page and receive the person Copy the list onto the work schedule for easy search;

4. Check the hygiene conditions of the night shift, whether relevant information on the whiteboard is updated in a timely manner, document filing status, and complaint summary status;

5 , follow up on special matters after the night shift and submit relevant reports made by the night shift to the office manager;

6. 8:30 Understand the room status, ask the front desk for the team room allocation list, and understand the reservation status Coordinate with the floor and front desk, check the reservation status on the computer at any time, and contact and communicate between the floor and the front desk; 7. 10:30 Assist the floor foreman to check room status, such as If there is a room status difference or a special room status, fill in the room status difference report in a timely manner and report it to the assistant front desk manager to verify the reason;

8. Do a good job of registering the borrowed items, and accurately reflect the loan and return times in the borrowed item registration Please do a good job in following up on the borrowed items, hand over the results to the middle class clerk, and ask the middle class to continue to follow up and claim them back;

9, 11:30 and 12:00 It is lunch time, and we will eat in two batches;

Submit all documents to the cashier at the front desk for signature and confirmation before 10 and 14:00, indicate room transfer or other matters, and keep the receipt on file;

After 11 and 14:00, receive the DND room reported by the floor attendant and call the guest to inquire about the guest and make a record. After the inquiry is completed, the guest's request will be notified to the attendant. If no one answers the phone in the room, the floor supervisor must be informed and the record will be made. ;

12. Ensure that engineering maintenance orders are delivered to the engineering department in time at 11:00 and 15:00 every day;

13. Complete other matters assigned by superiors;

14. After tidying up the office and desk, prepare for shift handover, check whether there are any unchanged room status and unfollowed-up matters, and sign by the foreman and the clerk of the next shift before leaving get off work.

Daily must-do tasks:

1. Understand the special requirements of hotel VIP guests, pay attention to the guest information and MOD on the whiteboard;

2. Handle each issue accurately Kindly call incoming calls and make corresponding records.

Ensure accurate, complete and timely transmission and feedback of records;

3. Pay attention to superiors, communicate with superiors in a timely manner, understand the habits and intentions of superiors as much as possible, and handle various matters in the manager's office in a timely manner Organizing and archiving of documents or documents;

4. Standardize and standardize all documents and forms of the production department, and promptly receive, transmit and archive information and documents about the department, including new employees Enter the content into the computer (employee personal files, address book) during this shift, and archive the personal information in a timely manner. It is not allowed to complete the shift;

5. Pay attention to the cleaning situation of the housekeeping center at any time, standard Complete the reception of office visitors;

6. Ensure the minimum quantity of all items in the housekeeping center (drinks, consignments, printed matter, loan items, etc.);

7. Make good arrangements for leaving behind Registration and storage of items, and accurately fill in the registration form for leftover items and keep it properly. If the items have been collected, make a record in the registration book, and copy and archive the relevant documents presented by the guest when picking up the items

Class:

Working hours: 15:00?23:00

Work content:

1. Strictly follow the hotel’s grooming standards before 14:45 After getting dressed, go to the housekeeping center to sign in;

2. Handover with the morning shift clerk, watch the handover and handover of special events, ask immediately if there is anything unclear, and count the items (keys) according to the sign-in status , borrowing items, drinks, consignments, leftovers, paging);

3. Check the filing and transmission of documents and reports, follow up on borrowed items, project maintenance, room status changes and other related situations, and follow up early Special matters following shift handover;

4. At 15:00, the floor foreman will check the room status with the housekeeping center. If there is a difference in room status, report it to the assistant front desk lobby manager for verification;

5. When the morning shift foreman returns the foreman and waiter's keys and calls at 17:00, check whether there is any damage and make a record;

6. Check the borrowed items with the morning shift foreman, and check the integrity of the items when returning them. Check the quantity, and if there is any discrepancy, report it to the person and register it;

7. Eat in two batches at 17:30 and 18:00;

7. Assist the floor to treat customers well Service work;

8. Submit all documents to the cashier at the front desk for signature and confirmation before 23:00, indicate room transfer or other matters, and keep the receipt on file;

9. Complete the report to the superior Other matters assigned;

10. Complete the shift handover and have the clerk of the next shift sign before leaving work;

Daily must-do tasks:

1 , Understand the special requirements of hotel VIP guests, pay attention to the guest information and MOD on the whiteboard;

2. Handle various incoming calls accurately, and make corresponding records to ensure the accuracy and completeness of the records, and ensure the information Pass it on in a timely manner;

3. Pay attention to superiors, communicate with superiors in a timely manner, understand the habits and intentions of superiors as much as possible, and promptly handle the sorting and archiving of various documents or documents from the superior office;

4. Make all documents and forms of the department in accordance with specifications and standards, and receive, transmit and archive information and documents about the department in a timely manner, and do not allow completion of the next shift;

5. Pay attention to the cleanliness of the housekeeping center at all times, and complete the reception of office visitors according to standards;

6. Do a good job in registering and storing leftover items, and accurately fill in the leftover items registration form and keep it properly. If the items have been collected, record them in the registration book, and copy and archive the relevant certificates presented by the guests when collecting the items;

7. Distribute the mid-shift consumption bar and keep records;

8. Remind the floor mid-shift foreman to verify the day’s engineering maintenance, and if there are any unmaintained items, the center will report them the next day;

9. Do a good job in distributing daily breakfast coupons and newspapers;

10. Call guests for their opinions and suggestions.

Night shift:

Working hours: 23:00?08:30

Work content:

1. Before 22:45 Strictly follow the hotel's grooming standards and sign in at the housekeeping center office after getting dressed;

2. Make a handover with the mid-shift clerk at 23:00, read the handover record and hand over special events. If there are any irregularities, Ask clearly and immediately, and count the items (keys, borrowed items, drinks, consignment items, leftover items, paging) according to the sign-in status;

3. Check document filing, follow up on borrowed items, engineering maintenance, room status changes, etc. Relevant situations;

4. At 24:00, make the day's miscellaneous charge report, wine consumption statistics table and room low-consumption consumption table and input them into the computer, and accumulate and make other related statistics at the end of the month;

p>

5. Cooperate with the night review work and file all forms, reports, and documents on the day for future reference;

6. Start cleaning, maintenance and organization of the service center at 02:30 and follow the planned cleaning schedule Plan and maintain good office hygiene;

7. Notify the night shift waiter to check in and out, check the content on the whiteboard, and add, subtract, and replace it in a timely manner;

8. Prepare the morning shift waiter at 07:30 and the floor foreman’s work report, keys, and paging;

9. Check whether there are any matters that have not been followed up;

10. Organize the desk and prepare for shift handover, with the foreman Sign with the clerk of the next shift before leaving work;

Daily must-do tasks:

1. Understand the special requirements of hotel VIP guests, pay attention to the guest information and MOD on the whiteboard;

2. Handle all kinds of incoming calls accurately, urge the night shift clerk on the floor to complete the check-out and customer service work and make corresponding records to ensure the accuracy and completeness of the records. Pay special attention to harassing calls and do not make calls with guests. Chat on the phone;

3. Make all documents and forms of the department according to specifications and standards, and do a good job in archiving them, and do not allow completion of the next shift;

4. Do a good job Registration and storage of leftover items, and accurately fill in the leftover item registration form and keep it properly. If the items have been collected, make a record in the registration book, and keep copies of the relevant documents presented by the guests when picking up the items;

5. Register the borrowed items well, check the integrity of the items and check the quantity when returning them. If there are any discrepancies, report them to the person and register them;

6. Do a good job in distributing and completing the night shift consumption bar Good record;