Traditional Culture Encyclopedia - Hotel accommodation - Selected 5 practical experiences
Selected 5 practical experiences
1. Specific training experience
Finally, it's time to practice. I learned from the seniors that there was practical training in the first half of junior year a long time ago. At that time, I was eagerly looking forward to this day, because everyone could no longer stand cramming teaching day and night, although I learned from my seniors that practical training was not an expected happy thing. Based on my overall planning, I decided to choose hotel training, which is the ideal hotel I hope to learn and understand. This is a hotel in West Lake District-XX Hotel, which inspired me to have a good understanding of this hotel-are their words consistent with their deeds? Are there still any problems to be solved? I even began to wonder what I could learn in this hotel.
I was assigned to a Chinese restaurant for the first time-"this is the hardest department in the hotel catering department!" " "Before we started working, we heard someone tell us this in private. It seems that I really need to be prepared! The work of the Chinese restaurant is indeed as the predecessors said-"hard work! "The hotel didn't give the waiter his own job responsibilities and job descriptions, although this is the most critical link in modern enterprise human resource management. In the employees' impression, their job is to obey the tasks assigned by the foreman every day, and they are ready to obey the leadership's command at any time. There is no fixed job, or the waiter can do anything as long as necessary! Set the table, fold the cloth, pass the food, serve the food, and remove the table. Dirty, heavy and tiring jobs such as moving tables and chairs and laying carpets are all the jobs of our waiters. What is even more incomprehensible is that the working hours of this hotel are 9 hours, and there is about 1 hour overtime every day (no overtime pay). I don't know whether this work and rest system violates the labor law, but as a flesh-and-blood person, everyone has their own minimum bottom line, because people are not machines after all and can use them at will. The first three days at work are really painful. I have to go to work or work every day, which is very grievance. Standing for 9 hours every day makes my feet seriously resist. The first thing I do after work is to find a place to sit down and rest.
In this way, the days of Chinese restaurants came to an end day by day. In these days, I really learned a lot: besides the service procedures and skills of Chinese catering and the characteristics and types of Cantonese cuisine, I can also learn some things that are difficult to learn in class: how to deal with my own interests and the interests of hotels, how to deal with interpersonal relationships among colleagues, how to adjust my mentality, and more importantly, I know that a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned service awareness, and I agree with him very much: "Service awareness not only requires waiters to have the concept and desire to provide quality services for their guests, but also should have the same awareness for their colleagues." Yes, this is the true meaning of "service consciousness", and this is the embodiment of a waiter's real quality.
Tomorrow, I will end my one-month training life. Looking back on the dribs and drabs of this hotel training, I feel that I have benefited a lot and learned a lot of knowledge that I can't learn in class and books. What excites me is that most hotel staff are very warm and friendly. They are not cold and blunt to us, because we are students. When we are tired, a sweet smile from colleagues and a common "hard work" will move people. It seems that employees themselves can best understand everyone's feelings, because they can look at the problem from their own point of view, because they speak "the voice of ordinary people." This is also one of the qualities that hotel executives lack most.
2. Specific training experience
After a short week of computer training, I deeply realized the magic and mystery of computers, and I also realized that I still have many shortcomings in computers. The teacher assigned some homework for us to practice. Under the careful guidance of the teacher, I have operated Excel, word, outlook and powerpoint very well! Now we have entered the university, where we have been studying for half a year, and we have only a preliminary understanding and understanding of computers. But this semester, we have been busy studying theoretical knowledge and have no chance to put down our textbooks and really feel the charm of computers. So before the training, the computer was more abstract to us, but through this training, we have unveiled her mysterious veil and are no longer far away from us! As far as I know, most students have been exposed to computers and played some games before, but they don't know how to operate some useful systems for our future work. There is little infiltration into the computer knowledge we have learned, which was mainly operated by teachers in the past. This training is different. The students are well prepared. During the activity, the students came to the classroom in advance, and each student practiced carefully. Listening to the "click" typing sound, I am really happy! Teacher xx and Teacher xx also participated in the training with us and gave us guidance and detailed explanations during the training. This training activity was very successful.
Through this training, we have a deeper understanding of computers. To be a modern man in the 2 1 century, we should not only have excellent theoretical knowledge, good psychological quality and healthy body, but also have super computer operation ability. As the saying goes, "a scholar doesn't go out to know what's going on in the world." As a food major, he must have a wider circle of friends and a wider range of knowledge, so he should focus on computers!
Computer training has come to an end, and in my spare time, I began to think quietly. Out of trust in the school, I started working in the school from the middle of last semester. Although I have gone all out, worked tirelessly and done a lot of work, I know that I am far from being "excellent" and far from the expectations of the school. Although there are reasons such as ability, level, experience and personality. The most important reason is that we don't pay attention to ideological study, which leads to some work that can't be completed well. Due to the particularity of office work, staff are required to be rigorous and flexible in thinking, be able to quickly understand the intention of leaders, calmly deal with complex situations, and not always be in a hurry and forget things when completing their work.
Through this training, I realized that only by settling down, calming down, studying hard, doing things in a down-to-earth manner, paying more attention and using more brains can we do our work better. Dedicate my meager strength to the cause of education. The competition in society is fierce. I think we should seize the time of university study, enrich and improve ourselves, develop in an all-round way, break through the computer and strive to become an excellent modern person!
3. Specific training experience
Nearly a week's accounting training was successfully concluded under the leadership of teacher xx. During this week's training, I learned a lot and got a deeper understanding of the real accounting operation. Practical training allows me to combine the theoretical knowledge I usually study with practical operation, further consolidate the basic theoretical and applied knowledge I have learned and improve it in an all-round way on the basis of theoretical and practical teaching, learn how to apply knowledge to practical methods and improve my ability to analyze and solve problems. At the same time, I realized my own gap and decided to study this subject harder. In fact, this training gave me the feeling that I was tired. I'm tired of filling out vouchers, posting and filling out forms. The first is to establish accounts, and the general ledger and journal generally adopt customized versions. Combine the business volume of the enterprise when purchasing, and try to make the selected account page meet the needs of one year. The color of the cover of the account book should be unified in that year and replaced once a year to facilitate the difference. Various subsidiary ledgers set up accounts according to secondary subjects to record the details of economic business, which is a necessary supplement to the general ledger. Accounting books should be set with a cover, indicating the name of the unit, the name of the account book and its accounting year. On the title page of the account book, an account book activation table should be established. The account directory should be set on the first page of the account book, and the page number of each account should be indicated. The general ledger in the account book is established according to the name and order of the accounting subjects, and each subject has an account. In principle, each subhead has a subsidiary ledger, but it can be added or deleted according to the actual situation. The second is to fill in accounting vouchers, which are accounting vouchers that classify and sort out economic business contents according to the audited original or original voucher summary table, and are used to prepare accounting entries and directly serve as the basis for registering account books. Then register the household registration book. When registering the account book, record the date, number, business summary, amount and other related information of the accounting voucher item by item in the account book, so that the figures are accurate, the summary is clear, the registration is timely and the handwriting is neat.
Accounting may not be suitable for boys, because people who do this job need a lot of patience and care, which I lack. But I study this major after all, and I can use these things to make myself more professional. So in the next two years, I will make myself more careful and patient. My work doesn't suit you, and I will take the initiative to adapt to my work. After this training, I know that accounting is really hard. It may not be the work itself, but the gap is still very big, so I feel very tired and hard. I have always regarded accounting as my first choice for finding a job in the future. I think as long as the interest and enthusiasm are still there, it is not a problem to be tired and hard.
Accounting is a long and arduous road. There are many people walking on this road. Some people stop, some people leave, some people turn around, but those who keep going can become the best in the industry. Half of the college days have passed, and there is not much time to waste. Since accounting has entered my life and become a part of my life, I will certainly treat it well. Since I can't get rid of it, I have to treat him as a friend.
Finally, I would like to thank Mr. xx for his teaching this week. I hope I can get your's doubts in the future.
4. Selected practical training experiences
After nearly half a month of sales training, I have a deep understanding. From our grouping and leading tasks to conducting market research together, I deeply realized the important role of a team. When doing market research, due to the relationship between time and our own strength, our questionnaire is not perfect enough, and the number of people surveyed is relatively small. To this end, I also criticized the teacher for saying that without a sample survey of 20 people, you can't do a questionnaire. Although there are no mistakes in the main body, there are advantages and disadvantages in the details. Some questions are not very logical. When investigating customers, a non-major can comment on the questionnaire made by students of this major, which makes me feel ashamed and depressed. However, some people were surprised and said, "Did you do this?" Hearing this, we have confidence again. This training has taught us a lot of knowledge that books can't. The benefit of marketing comes first, and which consumers will become our final customers is the purpose of our investigation.
When selling products, selling sushi, selling potato cakes. According to our sales plan, we promote information on our own space WeChat at night, and there are fixed-point purchasing sales points during the day, and some students spontaneously go outside to sell to passers-by. When we set up sushi, we found that other groups also want to sell sushi like us, but according to our observation, their sales are not as good as ours, mainly because he is the agent of the off-campus sushi aunt, and some people have eaten her sushi, but our sushi is made by ourselves, so it is more distinctive and bright, which also makes some students who don't eat it want to try it. When we sold it the first morning, the sales volume was not good. Then we took out the backup plan and made potato cakes. Everyone was immediately attracted by this homemade food. Because our potato cakes are made very slowly, everyone may be attracted to buy our sushi one after another. When we saw boxes of sushi being bought and potato cakes in short supply, we suddenly felt our value. Because of this, it is also very important for us to have a team leader who is willing to endure hardships. He would personally take the lead in getting up early in the morning and then ask us to go out to sell, but everyone worked very hard and basically didn't eat for a day. If the business in the evening is Sunday night, after class, we are making potato cakes, which attracts many people. It's really three floors inside and three floors outside. Other stalls next to it were also shocked. It is our persistence that makes us gain so much.
In fact, no matter what I do, as long as I am willing to work hard, try and believe in myself, I believe that after this outward bound training, I will have more knowledge and remember the experience and lessons accumulated in this sales!
5. Selected practical training experiences
On the first day of training, we decided to take the Southern Market as our main market. However, we found that many groups also regard the southern market as the main market, and the competition is very fierce. More importantly, we are not familiar with the operation. Then, we turned our attention to the eastern market. Through the overall and sub-item investigation of the eastern market, we found that, macroscopically, our market has almost entered a saturated period or even followed suit, and production and sales have changed. Although it is only a preliminary development, the market potential is still great, which will undoubtedly bring unlimited business opportunities to our enterprises. Microscopically, our products are also very attractive, which not only meet the psychological needs of human beings in the new era, but also have innovations in technology and price. After the experience of sand table training last semester, I learned and found the information I wanted. This also cultivated my self-study ability and the ability to collect screening information. After two days of exploration, dissection and cleaning, we classified and planned the contents one by one according to the contents contained in the computer, from market environment, market or product analysis, marketing target setting, marketing strategy to specific implementation plan, every step was discussed by our team members, from updating our thinking in market research, trying to figure out market trends, to discovering existing and potential customer groups. Incorporate those unique insights that are unique to us into the plan.
In terms of product strategy, we have calculated the product life cycle, and made some plans for brand building period, promotion and pricing. The strategy of market introduction period; In order to make products enter the market as soon as possible, besides brand advertising or public relations activities to enhance popularity, it is also necessary to promote consumers or channels. The main strategies adopted during this period are: buy one get one free, the second part is half price, buy two get one free and so on. Promotion strategy in the market growth period: when the product enters the growth period, brand advertising and public relations activities are responsible for enhancing the brand image. At this time, the focus of promotion should be to establish brand preference. Strategy of product maturity: when the product enters maturity, the focus of enterprise management strategy should be to make the product life cycle cycle cycle. At this time, marketing communication should focus on sales promotion and personnel promotion, so that enterprises can get more profit space. Promotion strategy of highly homogeneous products: highly homogeneous products should focus on brand image building and brand differentiation. At the same time, appropriate promotion methods are adopted to increase the number and frequency of consumers' purchases, cultivate consumption habits, and make consumers loyal users of products. Product strategy with low market share: It is often more profitable to use promotional tools for products with low market share.
Consumers are the destination of goods, and the key to the success or failure of new product competition lies in whether the products can adapt to the changing consumer market environment and meet the needs of consumers. Market competition is full of variables. Marketing planning should be based on the marketing environment, marketing objectives and the period in which the products are located, formulate corresponding marketing communication strategies, apply various promotion methods to the market, give full play to the comprehensive application of short-term incentives and long-term training tools, and make the products stand on the present and achieve the future.
This issue of marketing simulation training has come to a successful conclusion. Our diligence has brought us the basic ability to use STP to segment, select and position the market, and the basic ability to use 4p in marketing to formulate marketing plans. Of course, the improvement of knowledge is secondary. At least in this training, the ability of teamwork has been fully exerted. There is both division of labor and cooperation, and every step is down-to-earth, and * * * has decisions. I believe that in the near future, we can all create our own world.
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