Hotel reception work at the front desk

Daily working rules of hotel reception management 1. Check and handle the previous day's work (8: 3 ~ 9: ) (1) Check the handover record to find out the unfinished work items. (2) Check the report of night trial, check the distribution and registration of various reports, check the night shift key counting records and whether there are any messages and letters at night. (3) Analyze the reasons for the room error, and check whether there is any house price signature beyond the authority. 2. Understand and handle the main work of the day (8: ~ 9: ) (1) Arrival and departure of VIPs and notifications of banquets and activities. (2) On the day of entering the store, the individual guests on the day of leaving the store. (3) Room sales surplus and deficiency on that day, etc. 3. Assign tasks (9: ) (1) Assign the main tasks of the day to the foreman. (2) Implement the work and matters needing attention of VIP arrival and departure and banquet activities. (3) Arrange the temporary tasks assigned by the superior and issue the basic requirements of housing distribution on the same day. 4. Check the daily work (9: ~ 14: ). (1) Registration forms for domestic guests and foreign guests. (2) Order saving, letter of introduction, visitor registration, mail, message delivery and sending. (3) Employee gfd and the foreman arranged for the employee to replace the meal. (4) Authority, price implementation, facilities, equipment and maintenance, sanitation and reading shelf display. (5) data archiving. 5. Preside over regular meetings. (1) evaluate the day's work, assign tasks, announce new regulations, and inform the relevant situation. (2) convey effective notice, etc. 6. Check the work completion (14: ~ 17: ). (1) Next-day departure table, extended departure table and room error table. (2) check the completion of the work and others. 7. Think and understand. (1) the unfinished work of the day and the work plan for tomorrow. (2) Problem handling and coordination with relevant departments. (3) VIP arrival and departure activities tomorrow, room rental and vacancies tomorrow and others. 8. Handover after work. Mainly unfinished matters and work requirements. 9. Precautions. Inform the department of the front desk information in time, including: the surplus and shortage of room rental; (1) the arrival of the guests who have not booked, the complaints reflected by the guests, the failure to coordinate with other departments, and the important events in the lobby. (2) coordinate the relationship between teams and groups. Mainly refers to the relationship with the following teams: room service, financial checkout, sales reservation, front desk luggage, catering reservation, front desk switchboard, front desk business center, lobby manager. (3) Strengthen the training of subordinates in daily work.