Matters needing attention in boarding Shenzhen Airport Terminal

Stop check-in 45 minutes before the flight takes off (floor: 4th floor).

After the opening of the terminal, the deadline for passengers to check in for departure flights will be adjusted from 40 minutes before departure to 45 minutes before departure. Passengers need to arrive two hours in advance. In addition, if passengers need to apply for special passenger service temporarily, they need to apply 60 minutes before the scheduled departure of the flight.

The terminal building mainly has four floors above ground and two floors underground. All international and domestic check-in areas are located in the departure hall on the fourth floor, and the check-in islands are marked with the letters A-H. Each check-in island has two rows of check-in counters, including two special service counters for special passengers such as the old, the weak, the sick and the disabled.

Passengers on domestic flights of Shenzhen Airlines can enter from boarding gates 6 and 7 in the departure hall on the fourth floor. Directly opposite G Island and H Island belong to the domestic check-in area of Shenzhen Airlines. Self-help check-in, mobile check-in and counter check-in are provided on site. Passengers on international flights need to enter from Gate 5 of the departure hall, which is directly opposite E Island. Walk 25 minutes from the security checkpoint to the farthest boarding gate (floor: three floors above ground and four floors underground)

The new baggage security system will be put into use in the terminal building, and passengers will not have to wait for the checked baggage to pass the security check in front of the check-in counter. However, if there are suspicious or prohibited items in their checked baggage, the staff will intercept passengers at security checkpoints, boarding gates and other different locations.

Airport staff said: In order not to affect the itinerary, passengers need to be prepared in advance. For example, lighters are prohibited from being carried and checked; Lithium batteries and mobile power supplies (charging treasures) are prohibited from being checked and can be carried with you; Fresh perishable goods with obvious smell (such as seafood, durian, jackfruit, etc.). ) shall not be transported as luggage. If there are fragile items in the consignment luggage, it should be reported to the staff in advance.

After completing the security check, take the escalator or straight ladder to the domestic lounge on the third floor, and the passengers enter a long corridor. The main boarding gates are on both sides of the corridor. Domestic near seats 14 ~ 62, domestic far seats 63 ~ 78, international near seats 0 1 ~ 09 and international far seats 10 ~ 65438.

Domestic security checks are distributed on the fourth floor of the ground. International, Hong Kong, Macao and Taiwan security areas need to be carried out from the first floor to the third floor above ground. The long-distance waiting area is mainly distributed in the cross-finger corridor and the east wing corridor of the main building, including the domestic cross-finger corridor and the international east wing corridor. There are 62 near-seats in the terminal building, and more than one far-seat 10. According to the calculation, it takes 25 minutes to walk from the security checkpoint to the farthest boarding gate, and the boarding time takes about 40 to 50 minutes. Passengers are advised to enter the security checkpoint early. Baggage pick-up and consignment (floor: domestic arrival hall on the second floor, international arrival hall on the first floor)

Located in the baggage claim area of domestic arrival flights of Shenzhen Airlines on the second floor of the terminal building, it mainly provides passengers with convenient services such as flight information inquiry, baggage carousel guidance, boarding, transit and handling simple baggage problems.

The baggage claim area for domestic flights of Shenzhen Airlines is located at No.9 ~14 baggage carousel in the domestic arrival hall on the second floor of the new terminal, with 6 baggage claim carousels. (Note: including Air China/Kunming Airlines/Dalian Airlines flights) The baggage claim area for international flights is located in the International Arrival Hall 15 ~ 18 on the first floor of the new terminal building, with a total of ***4 baggage claim turntables (note: airlines * * *). In order to save the time for passengers to pick up their luggage, Shenzhen Airlines will take the way of picking up luggage tickets at the terminal. Passengers should carefully check their luggage when picking it up to avoid taking it by mistake and affecting their itinerary.

If passengers need to transfer to other countries or Shenzhen for subsequent flights after arriving in Shenzhen, Shenzhen Airlines has a special transfer hall in the domestic arrival hall, including the domestic transfer counter and the domestic-to-international transfer counter. After the transfer counter staff provide passengers with seamless transfer service from domestic to domestic passengers and check-in service from domestic to international passengers, the journey of transit passengers is more convenient.