What department does the reservation department belong to?

Depending on the type of hotel, the attribution of the reservation department is also different. For example, in conference hotels, the reservation department is generally located in the marketing and sales department, responsible for guest room, catering and venue reservations. Some business hotel reservation departments belong to the front office, and some belong to the market. General working hours are from 8 a.m. to 6 p.m.

Reservations are made by the clerks of the sales department who also make reservations. When making reservations, they should be based on the three principles of time priority, price priority, and guest time priority. The reservation clerk should fully consider all factors when making reservations. First of all, we must put maximization of interests first and make reservations based on the company's situation.

Mainly responsible for: 1. Confirming various sources, changes, and cancellations. And ensure that the computer reservation status is accurate and reasonable. ? 2. Keep the reservation information and make records. Make all preparations before guests arrive. ? 3. Be a good adviser to the leader. Provide accurate data for the company to correctly analyze market conditions, customer sources, and prices.

Main job requirements: 1. Standard Mandarin and good service awareness. 2. Good health, energetic and dignified appearance. 3. Proficient in computer operation and proficient in the operation of office software such as word and excel. 4. Enthusiastic and cheerful personality, good at communicating with others, strong team spirit, problem-solving and communication and coordination skills.

Supplement:

Supervise and check whether employees’ appearance meets hotel standards.

Responsible for the personnel arrangement of each shift in the department. Responsible for controlling the department's costs within reasonable levels. Responsible for communicating hotel-related information to every employee. Responsible for the integrity and normal use of all equipment and facilities in our knife department.

Produce rolling room occupancy forecasts daily. Check daily the shift left over from the previous day's mid-shift and make arrangements to deal with any remaining issues.

Check the reservations of VIP guests arriving the next day. Responsible for providing feedback on room rental conditions at any time.

Make recommendations to the department on room sales. Do a good job in house control. Handle complaints. Conduct spot checks on employees' work from time to time. Monthly summary and outlook for next month. Responsible for coordinating with all relevant business departments to ensure the normal operation of the business.

Enter the newly signed reservation agreement at any time. Attend daily marketing department meetings. Complete other tasks assigned by superiors.