What should I do if I want to choose another room I have reserved?

Call the hotel to cancel the reservation before you sign in. In general, there is no need to pay a deposit when booking a hotel, especially when booking by telephone, so there will be no extra cost for canceling the reservation. However, if you have booked a room in the hotel and paid a deposit, it is considered as checked in. If you want to cancel your reservation, you must check out before 6 pm, and the price is half a day. Otherwise, it will be a day's house payment.

General hotel room reservation methods are:

1, telephone reservation (telephone);

2. Fax); Booking;

3. Internet); Booking;

4. Letter reservation (mail);

5. Oral); Booking;

6. contract.

It should be noted that some hotel reservations need to pay a deposit, and cancellation of reservations may result in fees.

Hotel telephone reservation management system

(1) When receiving a reservation call or fax, the reservation clerk should be warm and polite and inform the other party that this is the reservation department;

(2) Listen carefully to the guest's speech, immediately consult the "reservation registration form" to determine whether there is a room available, and then answer the guest;

(3) After accepting the reservation, fill in the information in "Room Reservation" first. If it is not acceptable, ask the guest whether this column can be used as a backup, and then fill in the "room reservation form";

(4) Be sure to ask the following questions when booking, and fill in the reservation form in time.

(a) the name and nationality of the guest;

② The specific date and time of arrival and departure;

(3) The number of rooms required, room type and house price;

(4) The name, unit name and telephone number of the caller;

⑤ Whether to use credit card or down payment to guarantee the time when booking the reservation period of the room.

(5) Repeat the above contents and check with the guests.

(6) When receiving a phone call, fax or letter from a guest or a travel agency requesting a reservation, clearly understand the contents and specific requirements of the phone call, fax or letter from the guest.

(7) Write down the guest's requirements on the reservation form.

(8) Understand the payment methods of all expenses.

(9) If the travel agency requests to order food for the guests, it must fill in the order form and inform the Food and Beverage Department in time to get ready.

(10) If the guest information is not detailed, check with the guest according to the address and telex number on the incoming document.