Excuse me, who has complete hotel management rules and regulations?

All kinds of commodity procurement workflow

1. Procurement workflow of warehouse replenishment project:

A reasonable purchase line should be set for each item stored in the warehouse. When the inventory is close to or lower than the purchase line, it is necessary to replenish the inventory in the warehouse. The warehouse supervisor should fill in the "Purchase Application Form" to replenish the warehouse, and the following information must be indicated on the purchase application form:

(1) Commodity name and specifications;

(2) Average monthly consumption;

(3) Inventory quantity;

(4) The unit price of the latest order;

(5) The latest order quantity;

(6) Provide suggestions on the order quantity.

After being approved by the director, it will be sent to the purchasing manager for preliminary examination, and the purchasing manager will sign the purchase application form for confirmation, and indicate the arrival time. After the manager of the purchasing department agrees to the preliminary examination, according to the requirements of the Purchase Application Form of the warehouse, the purchasing department compares at least three suppliers, selects the corresponding suppliers, puts forward purchasing opinions, and submits them for approval according to the hotel procurement approval procedures. After the approval of the board of directors, the procurement department will immediately organize the implementation, and the general project will be completed within 3 days. If there are special circumstances, report to the competent leader.

2, the department of new goods procurement workflow:

If the department wants to purchase new items, the department manager or the chef of each restaurant should write a special application report and submit it to the purchasing department with the approval of the board of directors. After the manager of the purchasing department agrees in the first instance, according to the requirements of the "Purchase Application Form", he selects the corresponding suppliers and puts forward purchasing opinions. After the approval of the board of directors, the procurement department will immediately organize the implementation.

3. The department updated the procurement process of replacing old equipment and articles:

If the department wants to update and replace old equipment or old articles, it should first fill out a "Loss Report" and submit it to the Finance Department and the Board of Directors for approval. After examination and approval, submit an "Item Loss Report" and a purchase application form to the purchasing department. The purchase application form must indicate the following information:

(1) Commodity name and specifications;

(2) The unit price of the latest order;

(3) The latest order quantity;

(4) Provide suggestions on the order quantity.

The purchasing department compares the price and quality among at least three suppliers, and goes through the relevant examination and approval procedures in accordance with the hotel procurement examination and approval procedures. After the approval of the board of directors, organize procurement.

Hotel office management system

Smoking, drinking tea, reading newspapers and chatting are strictly prohibited in the office. Noteworthy office details

1. Enter someone else's office

You must knock before you go in.

When the door is open or there is no door, you should say hello first, such as "hello" and "excuse me" before entering.

Step 2 take a message

Don't whisper when sending a message, just sign the message when you want to use it.

When sending a message to a guest, don't say it directly. Tell the guest the main points of the matter and the guest will contact the person who is sent directly.

When quitting, quit in the order of boss and guest.

3. The arrival of the boss in the negotiation

You must stand up and introduce your boss to the guests.

Briefly report the meeting to the boss, and then restart the meeting.

Office order

1, preparation before going to work

Before going to work, you should fully calculate the time to ensure punctual attendance. As a social person and a hotel employee, he should appear in society and company with civilized behavior.

If you are likely to be absent or late, you should contact your superiors in advance (preferably one day in advance).

Plan the work content of the day.

2. Working hours

(1) in the office

Don't talk in private, whisper to each other.

The desk should be kept clean, and the office supplies should be kept tidy.

Throw yourself into the day's work with a full working attitude.

When leaving your seat, write down the place, time and work content on the message board so that others can arrange their work (confidential documents, bills, cash and valuables should be stored before leaving your seat).

When you leave your seat, clear the countertop and put the chair back under the table.

(2) In corridors, stairs and elevators

When walking, stretch your shoulders and don't bend or hunch over.

Don't run in an emergency, go quickly.

According to the principle of right-hand traffic, you should take the initiative to give way when you meet someone coming from the opposite side.

When guests can't find the department they want to go to, they should take the initiative to guide them.

Provide correct guidance for guests in the elevator.

3. Lunch

Lunch time is.

Don't leave work early for dinner.

In the canteen, be polite and queue orderly.

Don't waste food, pay attention to economy.

Keep your seat clean after eating.

4. In the bathroom, tea room and lounge

Wait a little longer before work and after lunch. Be careful not to influence others and be polite to each other.

Wash basin cabinets should be kept clean after use.

Don't forget to turn off the taps in the bathroom and tea room to avoid wasting. If you find that the faucet is not turned off, you should turn it off actively. Pay attention to keep the bathroom, tea room and lounge clean and hygienic.

Step 5 get off work

Write down the work to be handled the next day before leaving work to facilitate the next day's work.

Tidy up the items and documents on your desk (confidential documents, bills and valuables should be kept well).

After leaving the company, everyone should remember that he is a hotel employee, and everything he goes out represents the image of the hotel.

Office management system I. Provisions on Office Management Chapter I General Provisions Article 1 This Code is formulated in order to strengthen company management, maintain a good image of the company, specify requirements, standardize behaviors and create a good corporate culture atmosphere. Chapter II Detailed Rules Article 2 Service Specification: 1. Instrument: The instrument of company employees should be neat and generous; 2. Smile service: when receiving inquiries and requests from people inside and outside the company, you should comment on the other party and respond with a smile, and never offend the other party; 3. Language: use language norms in any occasion, with moderate tone and volume, and no loud noises are allowed; 4. On-site reception: In case of guests entering the workplace, they should be politely discouraged and ensure that someone is received in the office during working hours (including lunch time); 5. Answer the phone: Answer the phone in time, and generally do not ring more than three times. If the receiver can't answer, the nearest staff should take the initiative to answer, and make a record of answering important calls. It is forbidden to occupy the company telephone for too long. Article 3 Office Order 1. During working hours, you are not allowed to leave your post without reason, chat, eat snacks or make loud noises, so as to ensure a quiet and orderly office environment. 2. The work communication between employees should be conducted in the designated area (hall, conference room, reception room and general manager's room) or through the company's internal telephone. If you need to talk in a personal workspace, the time is generally not more than three minutes (except in special circumstances). 3. The staff should do a good job in the hygiene and cleaning of personal work area before the start of working hours every day and after work, and keep the articles clean and the desktop clean. 4. The special equipment of each department shall be cleaned regularly by the personnel designated by the department, and the office shall be responsible for the regular cleaning and maintenance of the company's public facilities. 5. When the office equipment (including communications, lighting, audio and video, computers, etc. ) If any damage or malfunction is found, employees should report it to the office immediately so as to solve the problem in time. Chapter III Responsibilities The inspection and supervision department of this system shall be implemented by the company office. In violation of this regulation, the salary will be deducted by 50- 100 yuan. Two. Regulations on Office Supplies Management Chapter I General Provisions In order to straighten out the management of office supplies, meet the needs of work and reasonably save expenses, these Provisions are formulated, and the executive department of these Provisions is the office. Chapter ii material classification 1. Office materials of the company are divided into low-value consumables, pipe products, valuables and physical assets. 2. Low-value consumables: pens, paper, batteries, staples, glue, etc. 3. Tube products: stapler, punching machine, scissors, art knife, folder, calculator, etc. 4. Personal storage items: personal use and storage items above 300 yuan involving future expenses; 5. Physical assets: the price of materials is above 300 yuan, such as air conditioners, computers, cameras, video cameras, etc. Chapter III Procurement of Office Supplies and Materials 1. The company's office supplies and materials are purchased by the office in principle, belonging to special materials, and can be purchased by the purchasing department with the approval of the office. Purchase orders should be filled in when purchasing goods, and items purchased within 300 yuan should be submitted to the department manager for approval and the office for approval; The department leaders above 300 yuan (including 300 yuan) agree, the office reviews and the general manager approves. 2. The office appoints a special person to be responsible for purchasing materials in the following ways: 1) designation: the company designates a large supermarket to purchase goods. 2) Timing: Purchase at the beginning of each month. 3) Quantification: dynamic adjustment to ensure the inventory rationality of standing materials. 4) Special items: compare the products of many manufacturers and choose the best. Chapter IV Management of Material Collection 1. According to the classification of materials, the company carries out different collection methods: 2. Low-value consumables: sign directly to the office keeper for collection; 3. Management products: directly sign and collect from the office goods keeper; 4. Valuables: collected according to the collection degree of special documents; 5. Physical assets: the office shall set up a physical asset management account. In order to accurately record the current situation of fixed assets, Chapter V Company Borrowed Materials 1. Anyone who borrows the office equipment of the company needs to fill in the Material Borrowing Form, which shall be signed and approved by the department head. 2. If the borrowed materials are overdue, the office has the responsibility to urge them to be returned. 3. If the borrowed materials are damaged or lost, they should be priced or compensated at a discount according to the specific situation. Chapter VI Supplementary Provisions 1. After the new employee arrives at the post, the management department will notify him to get the office materials. When a person leaves his job, he must go through the formalities of returning office supplies to the office. Without the approval of the office, other departments may not go through the resignation procedures. 2. The office has the right to control the total expenditure of office supplies for each employee. 3. The Personnel Department shall be responsible for the interpretation, supplement and revision of these Measures, which shall be promulgated and implemented after being approved by the General Manager. Three. Measures for the Administration of Fax Use (I) General Provisions: These Measures are formulated to strengthen the management of fax use in the company. (ii) Scope of use 1. These measures apply to all situations in which the company uses fax machines. 2. The scope of use includes local, domestic and international faxes. (3) management of fax reception 1. Fax reception shall be incorporated into the Company's management measures for receiving and dispatching, and shall be uniformly received by the receiving and dispatching personnel. 2. After receiving the fax, fill in the receiving register and distribute it to the receiving departments and personnel in time. The originals involving company affairs are kept by the administrative department, and the business department keeps copies. The fax machine of the company should be turned on and off at any time. (4) Fax sending management 1. All departments and personnel send faxes, which are sent by the transceiver; Important documents can be sent by the parties themselves. 2. Fax sending must be approved by the leader, fill in the registration form and send it in time; If it cannot be sent for some reason, it shall promptly notify the relevant parties to handle it separately. 3. The original fax is kept by the Administration Department. (V) Supplementary Provisions Fax phones cannot be used as ordinary phones, so as not to delay the sending and receiving of faxes.

Four. Company duty management regulations 1. General provisions: This system is specially formulated to ensure the normal working order and property safety of the company are not disturbed.

Hotel Management Handbook Hotel Management-Directory

Foreword and reasons to speak.

Chapter I General Principles

Chapter II Purpose and Purpose

Chapter III Labor Laws and Regulations

Chapter IV Rules and Regulations

Chapter V Regulations on Rewards and Punishment

Chapter VI Interpretation and Modification

Attachment: application letter of commitment and applicant's signature form.

foreword

The manager speaks

Welcome to be a member of * * * Hotel. The hotel will provide you with a job that can give full play to your talents and a good working environment. At the same time, the hotel will also rely on your lofty professionalism and superb professional skills to develop.

(* * * * Hotel Staff Manual) is our code of conduct and guide. I hope you study hard and consciously abide by it.

We are convinced that through unremitting efforts, you will achieve excellent results.

I wish you success!

***

Chapter I General Provisions

Rule number one. Love the socialist motherland, support the Chinese production party, abide by national policies and decrees, and make contributions to building a harmonious society.

Article 2 Love * * * Hotel and try your best to safeguard the legitimate rights and interests of the hotel reputation.

Article 3 Love your job, study science, culture and professional technology hard, and constantly improve your professional level.

Article 4 Be polite, united and honest, take the hotel as your home and be proud of it.

Chapter II Purpose and Purpose

Article 5 "Guests first, honesty first" is the tenet of * * * * Hotel.

Article 6 The purpose of * * * Hotel is to continuously improve the quality of dishes and services, provide delicious food and warm and thoughtful service for guests, and thus achieve good economic and social benefits.

Chapter III Labor Laws and Regulations

Article 7 The principle of employment. Candidates are at least 18 years old, have certain cultural knowledge and hotel professional skills, are in good health and have a clear political history. After comprehensive assessment, they are selected according to the recruitment conditions.

Article 8 probation and employment

(1) Employees who pass the physical examination and assessment and are employed,

Hotel salary system 1. General rules 1. This system was reviewed and approved by the hotel board of directors and implemented on June, 2008 10. 2. The guiding principle of implementing this system: adhere to the principle of distribution according to work, more work and more pay, support efficiency first, and give consideration to fairness. 3. The direction that this system strives to achieve: the principle of salary distribution based on efficiency, meritocracy is the use, meritocracy is the lift. Second, the salary structure The specific salary structure of employees is as follows: 1, personal salary income = post grade salary+seniority allowance+floating benefit salary;

2. Post-level salary includes: basic salary+post allowance+living allowance (including night shift allowance for employees and one-child allowance, etc.). )+technical allowance (only for special jobs) 3. The post grade salary is determined after examination according to the post, job responsibilities and skill level; 4. Shop age allowance: calculated according to the employee's service years (including probation period) (limited to 65438+ 1 day per year (that is, the first day of the first year starts from the following year 1 month 1 day), employees who have served in the hotel for one year can enjoy the shop age allowance. The starting point of the old age allowance is 30 yuan per person per month, which is paid with the salary every month, and it is increased year by year according to this standard. 300 yuan has the highest age salary, and some hotels will subsidize it). 5. Floating welfare salary: namely bonus. With the level of the hotel's operating efficiency, combined with the quality of management, it fluctuates up and down, and the specific plan will be drawn up separately. 6. Before June 30th every year, adjust according to the post salary grade standard, employees' business skills and the assessment results of this year. 7. If there are decimal points in the above calculation results, they are omitted. Third, the post salary level 1. In order to fairly evaluate the qualifications, abilities and contributions of each employee, the hotel divides all positions in the functional departments of the whole store into 30 grades of 10 from top to bottom. Managers determine the salary scale according to their current positions, and employees determine the corresponding salary scale according to their existing positions. 2. For the salary level of the whole store, see the attached Table "Post Salary Scale of Hot Spring Hotel". Four. Determination of salary level after job change 1. Job promotion: all managers at all levels who are promoted to foreman and above will be given a three-month probation period on the basis of their positions from the date of promotion, and enjoy the probation salary of the position level. Only after passing the examination can they be included in the corresponding positions. 2. Post change: All transfers within the hotel must go through a three-month probation period from the date of transfer. During the probation period, if the original level is lower than this post, it will be included in this post level; If the original rank is the same as the current post rank, its rank remains unchanged; If the original post is higher than the current post level, it shall be implemented according to the current post level, and the higher part shall not be retained. After the probation period expires, those who pass the examination will be executed according to the corresponding level. V. Determination of new employee grades 1. New recruits: those who have the same work experience and pass the examination after the probation period are included in the corresponding post level according to their work ability. 2. Graduates from professional schools (vocational high schools, junior colleges and undergraduate courses) come to our store for internship directly, and the standard of living allowance is determined according to the level of interns. According to the internship contract period (generally more than 6 months), if you want to stay in the store after the internship expires, you can directly enter the post-level salary according to the post. If you change your job, change your salary according to the fourth point above. 3. People with skilled work skills and work experience are recruited by the society, and their grades are determined according to their positions, and they enter the probation period. After the probation period has expired for three months, he will become a full member according to his current post level. 4. Social recruitment of service personnel with no work experience shall be treated as interns. Salary adjustment of intransitive verb (1) In principle, the hotel will adjust the salary of employees in June every year according to the growth of business performance. 1, based on the employee appraisal results this year; 2. Based on the salary standard of each post level. (2) The following situations are not included in the salary adjustment scope: 1, which is limited to June 30th every year, and the salary adjustment is less than one year due to promotion or post change within one year; 2. The new employees in that year had less than one year of formal service; 3. It has reached the highest salary level of the position; 4. Resignation procedures are being handled in the month of salary increase; 5. Those who have been absent without pay for more than 1 month (absence refers to sick leave, personal leave, etc. , according to the actual number of days accumulated, absenteeism according to 10 days accumulated). 6. Those who have been punished in writing during the year. Seven. Calculation and payment of salary (I) The calculation period of grade salary is from the current month 1 to the end of the current month, and the payment time is next month 15 (postponed in case of holidays). (2) The monthly salary is calculated as 30 days, and every 6 days of work, you can enjoy 1 day paid vacation. Total attendance salary of post level =× (attendance days+paid vacation days) 30 (3) The following items must be directly deducted from the salary: 1, personal income adjustment tax; 2. Social security related expenses; 3. The water and electricity charges are too high. ; 4. Disciplinary fines and compensation fees; 5. The advance payment of the hotel should be paid back this month; 6. Other expenses that should be deducted from wages, etc. (4) Monthly absenteeism and salary deduction shall be implemented according to the attendance management system. ㈤ 1。 Any monthly salary change of personnel is within the range of salary increase, calculated from the date of approval by the general manager. 2. Any normal monthly salary change of full-time employees shall be calculated from the date when full-time employees become full-time. VIII. Salary examination and approval authority 1. The determination and adjustment of the salary of employees at all levels below the supervisor shall be assessed by the department according to the establishment, salary standard and actual work needs, and the opinions shall be submitted to the Human Resources Department for review and approval before implementation. 2. According to the letter of appointment of the general manager, the human resources department is responsible for the change of three or more personnel, and the letter of appointment issued by the general manager or the personnel change form approved by relevant departments can take effect. 9. Floating benefit salary (1) Assessment indicators related to benefit salary: 1, the number of monthly operating income indicators is 2, the monthly cost rate is 3, the monthly expense rate is 4, the monthly profit rate or total profit is 5, and other indicators (or individual indicators of special departments) in the current month specifically indicate that the above assessment indicators will be improved according to the hotel management maturity. (2) The range of appraisees related to benefit salary: 1, department deputy manager or above, department supervisor or above, and department foreman or above. 4. Special instructions from all staff: top-down, layer by layer implementation, until detailed, covering the whole store. (3) Evaluation scheme (for Trial Implementation) 1. This plan is also called "Wage and Benefit Linked Plan". 2. For details, please refer to the "Salary and Welfare Linking Scheme of Hot Spring Hotel".

I. General principles

1. This system was reviewed and approved by the hotel board of directors and implemented on 1 in 2009.

2. The guiding principle of implementing this system: adhere to the principle of distribution according to work, more work and more pay, support efficiency first, and give consideration to fairness.

3. The direction of this system: salary distribution principle based on efficiency, meritocracy and merit-based admission.

Second, the wage structure.

The specific salary structure of employees is as follows:

1, personal wage income = post grade salary+seniority allowance+floating benefit salary;

2. Post-level salary includes: basic salary+post allowance+living allowance (including night shift allowance for employees)+technical allowance (only for special posts).

3, post grade salary, according to the post, job responsibilities, skill level, determined after examination;

4. Shop age allowance: calculated according to the employee's service years (including probation period) (limited to 65438+ 1 day per year (that is, the first day of the first year starts from the following year 1 month 1 day), employees who have served in the hotel for one year can enjoy the shop age allowance. The starting point of the store age allowance is 30 yuan per person per month, and it is paid with the salary every month, and it is increased year by year according to this standard, and the highest store age salary is in 80 yuan).

5. Floating benefit salary: It will fluctuate with the operating benefit and management quality of the hotel, and the specific scheme will be worked out separately.

6. Before June 30th every year, adjust according to the post salary grade standard, employees' business skills and the assessment results of this year.

7. If there are decimal points in the above calculation results, they are omitted.

Third, the post salary level

1. In order to fairly evaluate each employee's qualifications, abilities and contributions, the hotel divides all positions in the functional departments of the whole store into 30 grades of 10 from top to bottom. Managers determine the salary scale according to their current positions, and employees determine the corresponding salary scale according to their existing positions.

2. For the salary level of the whole store, see the attached table "Post Salary Scale of Zhongtian Hotel".

Four. Determination of salary level after post change

1. job promotion: all managers at all levels who are promoted to foreman or above will be given a one-month probation period on the basis of their posts from the date of promotion, and enjoy the probation salary of their posts. Only after passing the examination can they be included in the corresponding positions.

2. Post change: All transfers within the hotel must go through a one-month probation period from the date of transfer. During the probation period, if the original grade is lower than this post, it will be included in this post grade; If the original rank is the same as the current post rank, its rank will remain unchanged; If the original post is higher than the current post level, it shall be implemented according to the current post level, and the higher part shall not be retained. After the probation period expires, those who pass the examination will be executed according to the corresponding level.

Objective: To strengthen the management of staff dormitory and create a clean, comfortable, safe and orderly accommodation environment for everyone. Second, the responsibilities of the dormitory leader: 1. Each dormitory has a room manager who is fully responsible for the hygiene, discipline and safety of the dormitory. 2, monthly dormitory health duty table. 3. The head of the dormitory has the obligation to report the abnormal situation in the dormitory to the hotel administrative office in time, otherwise, the head of the dormitory will be handled negligently according to the seriousness of the case. 3. Work and rest time: 1. Employees must go home before 24: 00 when they go out at night. If you can't go back to the dormitory on time, you should ask for leave from the dormitory administrator in the form of a leave slip, which can't exceed three times a month per person. For more than 3 times, the dormitory administrator has the right to deduct 50 yuan/time from the violator. If you can't return to China on time due to work reasons, you must sign a certificate from the top supervisor of the department. If you don't come home on time, and you don't have a certificate of stay or ask for leave in writing from the dormitory administrator, you will also be fined 50 yuan/time. After 2.22: 00, the dormitory is forbidden to receive outsiders, and it is forbidden to stay with outsiders. Those who stay with outsiders without permission will be fined 100 yuan each time and punished three times in a row. What's the matter with you? ∷ ∷ ∷ ∷ ∷ ∷ ∷ ∷ ∷ ∷? Resentment? Т? Hey, do you want to stop? What happened? у? What's wrong with this broken pen? br/>； Health system: 1. Employees must develop good hygiene habits and maintain a good hygienic environment in the dormitory. 2. Every employee must clean the dormitory on time according to the health duty table arranged by the dormitory supervisor, including taking out the garbage. 3. If the staff on duty fails to clean up or litter in accordance with the regulations, and fails to carry out it after being reminded by the dormitory administrator, the administrative personnel department will deal with it according to the seriousness of the case. All garbage in the dormitory must be packed in garbage bags, and the staff on duty in each dormitory will mention the designated place to put it away. If it is found that it is not placed as required during the inspection, it will be fined 10 yuan/time. Anyone who is littered (including thrown out of the window) by the accommodation personnel will be dealt with according to the seriousness of the case. 5. If the unqualified dormitory is found in the inspection, the person in charge of the dormitory will be handled negligently, and if there is a clear responsibility, the responsible person will be punished accordingly.

Verb (abbreviation of verb) hydropower management: 1. All lighting lamps and circuits in the dormitory must be installed and maintained by the electrician of the engineering department. It is forbidden to connect temporary wires indiscriminately, to use electricity with overload, and to use unqualified equipment. Offenders will be fined 100 yuan/time. 2. Employees must pay attention to saving electricity and water, so that people can turn off lights, electricity and water; Lights on time: summer 19:30-23:30, winter 18:00-23:30. Violators will impose fines on those responsible. If the person in charge cannot be found, the people in the room will be deducted 5 points. 3. Don't use high-power household appliances such as electric stoves and rice cookers. 4. Don't connect wires and sockets without permission. 5. Maintain a high awareness of fire prevention, use electricity and water safely, and report the hidden dangers of accidents to the administrative personnel department in time. 6. If it is found that prohibited electrical appliances are used, it will be fined 50 yuan/time. 7. If there is a fire caused by my private connection to the power supply and socket, and there are no consequences, the responsible person will be punished for violating discipline, and if there are certain consequences, compensation will be made according to the degree of loss, and the accommodation qualification will be cancelled until dismissal. 6. Provisions for placing articles: 1. Articles must be kept neat and beautiful. Stacking, misplacing or throwing are strictly prohibited. It is forbidden to carve, draw or nail on the dormitory wall. Offenders will be punished 10 points/time. 2, bedding must be neatly stacked, neatly placed toward the window, pillow on the other side of the bed, flat sheets, other bedding neatly placed. 3, quilt cover, sheets should be cleaned frequently to ensure clean and no smell. 4. Put the shoes under the bed in an orderly way. Don't put socks in the shoes to ensure that they are clean and tasteless. 5. Put the pots and barrels under their beds, and put the pots side by side on the barrels. 6. Items on the table, such as dental appliances, cups, books and other sundries, should be placed neatly, and the desktop should be clean without water. 7. Clothes and towels are hung on the crossbar between the two beds. It is forbidden to hang any clothes, socks and other sundries on the lampstand. 8, garbage in barrels (bags), and by the duty personnel to deal with once a day. 9. Every employee must take good care of public goods, except those placed in accordance with regulations. If there is any natural damage, the person in charge of the dormitory should report to the administrative personnel department in time. In case of man-made damage, 20 yuan will be fined every time, in addition to compensation according to the price.