Traditional Culture Encyclopedia - Hotel accommodation - Butler job responsibilities of personal butler service

Butler job responsibilities of personal butler service

1. Responsible for checking guests’ historical information, understanding arrival and departure times, arranging gifts before guests arrive, and doing a good job of welcoming guests upon arrival;

2. Responsible for guest arrivals Before the guests arrive at the hotel, they should check the guest rooms and prepare the dining room, prepare gifts for the guest's room, guide the guest to the guest room and introduce the guest room facilities and special services in a timely manner. Provide welcome tea (coffee, juice), and provide luggage unpacking or packing services for guests;

3. Work closely with the front desk departments to arrange the cleaning, tidying up, turndown service and meal preparation of guest rooms Work inspection and dining services to ensure that guests' needs are met as soon as possible;

4. Responsible for ordering, dining services, free fruits, and newspapers of the day, collecting and returning guest room dining services Guest service. Arrange guests' wake-up calls, meals, cars and other services;

5. Consult guests' opinions during their stay, understand their consumption needs, and coordinate and communicate with relevant departments in a timely manner to implement them to ensure that guests The needs of the hotel can be solved and arranged in a timely manner;

6. Understand the hotel's products, local tourism and business information and other information in a timely and prepared manner, and recommend the hotel's service products to guests in a timely manner;

7 , Committed to improving personal business knowledge, skills and service quality, maintaining good communication and coordination with other departments, and providing guests with high-quality professional services 24 hours a day;

8. Provide guests with conference and conference services Business secretarial service, provide other related services in a timely and effective manner according to the needs of guests;

9. Organize and collect guest’s consumption information and living habits and other related data during their stay, and record and archive guest history files Work;

10. Arrange luggage and taxi services for guests before leaving the hotel to see guests off

11. Strictly abide by relevant national laws and regulations, industry norms and hotel safety Management procedures and systems.