Three articles on self-evaluation of hotel front desk staff

# Resume # Introduction How do you feel at the front desk of the hotel now? You can write down your own comments according to your own work situation. The following is the self-evaluation of the hotel front desk staff. Welcome to read! Self-evaluation of hotel front desk staff Part I

This internship at the front desk of xx Hotel is a valuable practical activity for me to really leave my classmates and school. Not only did I feel a lot, but I also benefited a lot.

First of all, in terms of professional skills, under the strict teaching and supervision of the master, it is not only the improvement of one's own skills, but also the performance of being responsible for the guests, from being completely unfamiliar with the job responsibilities and contents at the beginning to being familiar with them, from reading the operating specifications of the front desk service to actual operation, from "behind the scenes" to "before the curtain". Among them, all the old employees took pains to help me, and I sincerely thank you. It is a new challenge for me to receive customers and answer the phone every time. I don't have rich reception experience and I'm not familiar with the business, so there are obvious shortcomings of low work efficiency in actual operation, and the operation is a bit blunt.

Secondly, I am deeply touched by xx's corporate culture, various types and levels of skills and hotel culture-related knowledge training, which shows me that an advanced enterprise is not only an incentive system, but also an opportunity for self-improvement. In addition, the salary system of Golden Bay is also one of the areas I am very interested in. Flexible scores and scores, plus bonuses, not only bind the salary with personal performance and development potential, but also fully consider the occupancy rate and operating conditions of the hotel. There is also a culture called "problem solving", which is the ability to provide knowledge to help guests solve problems. The "golden key" is typical, and it is also my concern in this internship. Satisfied and pleasantly surprised, accomplish the impossible task.

On the other hand, xx Hotel is short of hardware facilities. It has been in business for more than ten years. The room is slightly narrow and the facilities are aging. Although some rooms have been newly renovated, the pattern is difficult to change. I believe that only by providing better service to guests can we make up for the defects of hardware facilities. Furthermore, through the internship at the front desk, it is found that employees are highly mobile, especially those from other places. Perhaps this is a common phenomenon in hotels, but it will inevitably lead to the brain drain and waste of resources, which requires hotels to invest more time and energy to continuously train new employees.

Through this short-term internship at the front desk of xx Hotel, we can intuitively understand the operation process of the front desk, realize the importance of management practice, and lay the foundation for further theoretical study in the future. At the same time, during my internship, I also met many colleagues and friends, and they also gave me great help. I really appreciate them.

Self-evaluation of hotel front desk staff Part II

A week's internship ended in a flash. Recalling the dribs and drabs in the internship days, I felt a lot and benefited a lot. Most importantly, I learned something that is difficult to learn in class, and also cultivated my practical ability, improved my willpower, and laid a solid foundation for my future study and work.

In the process of internship, I experienced a lot and learned a lot, which made me understand the hardships of work and the reality of society. At first, I was still very nervous when serving food alone, and sometimes I didn't dare to look at the guests. Every time a guest wants to place an order, I dare not place an order. Seeing that everyone is busy, I don't know who to look for. Later, I gradually became familiar with everything, and I was not nervous in front of the guests. I could also answer the questions that the guests met when I was eating. When my colleagues are busy, I can also take time out to help. I became more and more familiar with the service industry, so I met all kinds of guests. Sometimes, when I talk to my guests with a smile, I always try my best to serve them. Sometimes, when I am praised by guests, I always feel very happy and satisfied. Because my work has been recognized by the guests, it is also an affirmation of myself, which has increased my confidence in my work.

Although I have encountered unhappy things at work. But I believe that these unhappy things are not bad things, because they can inspire me, let me get in touch with setbacks in my work early, and let me go on strongly. In fact, this internship is a beautiful journey for us to know, exercise and feel. Not only let us get in touch with the society in advance, accumulate experience, but also learn how to deal with colleagues and adjust our mentality.

Self-evaluation of hotel front desk staff Part III

This internship at the front desk of Shantou Golden Bay Hotel is a valuable practical activity for me to really leave my classmates and school. Not only did I feel a lot, but I also benefited a lot.

First of all, in terms of professional skills, under the strict teaching and supervision of the master, it is not only the improvement of one's own skills, but also the performance of being responsible for the guests, from being completely unfamiliar with the job responsibilities and contents at the beginning to being familiar with them, from reading the operating specifications of the front desk service to actual operation, from "behind the scenes" to "before the curtain". Among them, all the old employees took pains to help me, and I sincerely thank you. It is a new challenge for me to receive customers and answer the phone every time. I don't have rich reception experience and I'm not familiar with the business, so there are obvious shortcomings of low work efficiency in actual operation, and the operation is a bit blunt.

Secondly, what impressed me deeply was the corporate culture, various types and levels of skills and hotel culture-related knowledge training in Golden Bay, which made me see a progressive enterprise, not only an incentive system, but also an opportunity for self-improvement. In addition, the salary system of Golden Bay is also one of the areas I am very interested in. Flexible scores and scores, plus bonuses, not only bind the salary with personal performance and development potential, but also fully consider the occupancy rate and operating conditions of the hotel. There is also a culture called "problem solving", which is the ability to provide knowledge to help guests solve problems. The "golden key" is typical, and it is also my concern in this internship. Satisfied and pleasantly surprised, accomplish the impossible task.

On the other hand, Golden Bay Hotel is short of hardware facilities. It has been in business for more than ten years. The room is slightly narrow and the facilities are aging. Although some rooms have been newly renovated, the pattern is difficult to change. I believe that only by providing better service to guests can we make up for the defects of hardware facilities. Furthermore, through the internship at the front desk, it is found that employees are highly mobile, especially those from other places. Perhaps this is a common phenomenon in hotels, but it will inevitably lead to the brain drain and waste of resources, which requires hotels to invest more time and energy to continuously train new employees.