How to Improve Customer Satisfaction in Hotel Reception

Smile service, check-in and check-out procedures should be fast and accurate. Speak carefully to the questions raised by the guests, and ask others before answering if you don't know. You can't say you don't know, don't understand, don't understand and so on. Don't be too rigid and grandiose to customers, grasp it well and make people feel comfortable. Introduce hotel facilities, remind the weather and take bus service.

There are many more. Learn at work.