5 articles on hotel internship experience in 2020

# internship report # Introduction It is very important for college students to choose an internship unit, which will be helpful to college students in their future employment. Choosing an internship unit is not a blind choice. If you choose poorly, the internship will not be of much help to you. This article is a collection of 5 2020 hotel internship experiences for you to read and appreciate.

2020 Hotel Internship Experience Chapter 1 In the summer vacation of 20XX, under the requirements of the social environment and with the efforts of the school leaders, the school and xx Group built a platform for us to jointly run schools. We XX More than 80 students majoring in eco-tourism and hotel management entered four hotels under the xx Group for internship. Maybe it’s because I have never been out of society, everything is strange and novel to me!

As I wished, I was assigned to the xx restaurant in xx Villa. Fifteen other classmates were assigned to this hotel with me, and they were assigned to different departments and positions. The next day, the hotel conducted systematic training for us. The training work was divided into two parts: First, pre-job training, including indoor training and tour training, which mainly introduced the hotel's overview. At the same time, we also conducted training on employee quality and The hotel management system training gave us a general understanding of the work. The second was the fire safety awareness training. The hotel specially arranged for the supervisor of the security department to explain and teach us on the spot, so that we had a better understanding of hotel safety and fire protection knowledge. In-depth understanding of the system.

The xx Villa where we are doing internships is a four-storey hotel established in 20xx. It has advanced hotel management and a broad customer source market. Its catering department is roughly divided into xx restaurant on the first floor, lobby bar, and private rooms on the second floor. Jushixuan on the third floor. Three classmates and I work at XX Restaurant. It is a fast-paced restaurant that mainly caters to individual customers. It sometimes also hosts wedding banquets. There are nearly 20 employees in the restaurant, including two Several foremen and waiters.

So now everything is strange and confused to us. I am like a headless fly, completely unable to understand the process and essentials of the work. We just followed the foreman's arrangements and their step-by-step instructions. Fortunately, the basic old employees were very friendly to us. The foreman also specially arranged a master for our new employee to be responsible for guiding our work. They were patient and serious. Under the guidance of the company, one week later, we officially started working alone.

When I first started working alone, I was still nervous. Sometimes I didn’t dare to look into the eyes of the guests. When serving the dishes, I rarely told them the names of the dishes as required. I almost always served them silently. Later, I gradually became familiar with everything and became more courageous when serving. I could answer questions about the guests’ dining process. I can take time to help my colleagues when they are busy. In fact, it is a joy to see guests dining in the area where I serve and I can handle them with ease. During the service process The stroke workers have come into contact with all kinds of customers. At work, they have been praised by the customers and criticized by the foreman for insufficient customer service.

I remember one time, four people were dining. One of the guests was thirsty or for other reasons. The large glass of water ran out quickly. I immediately refilled it for him. After a while, After finishing the drink, I walked over to him with a smile and refilled it several times. Later, when the customer left, he smiled and said to me: Little girl, thank you for today. You are very patient and careful. Although it was just a few ordinary words, I was still very happy because my work was recognized by the customers. This was also an affirmation of myself and increased my confidence in my work.

In the second half of the year, hotel business is generally very good, especially wedding banquets and receptions are more frequent.

For our new employees, the supervisor even took the time to train us on some relevant knowledge of wedding banquets several times. Although the content of the lectures is very simple, when it comes to actually doing it, some details are not so easy, because during the wedding banquet, The two relatives of the couple have different qualities, different identities, and different experiences, so their thoughts, opinions, and practices on some things will be difficult for you to resist.

On one day in October, the hotel’s wedding banquet reception capacity reached. The number of people has reached the highest point in history. It can be said that all the places that can be picked up are pulled out. In addition, our Jiangnan Restaurant has the largest number of people compared to other areas. This determines that some people in our area have to be transferred to other areas to help. , I am very lucky to have chosen me and two other colleagues, because we have never had contact with each other before, and we are going to other areas, which are a bit unfamiliar. I am still very worried in my heart, afraid that I will not do well. After going, I found It was neither too difficult nor too difficult to watch three tables per person. After looking at the menu, there was basically nothing wrong with it, and a stone fell from my heart. But just when it was about to end, the supervisor came up to me and said sternly, Why did you throw away the dishes? Did you get the customer's permission? I looked at the supervisor blankly, not knowing what to say. The other two colleagues didn't know what happened and didn't dare to express their anger. Tears began to well up in my eyes. The supervisor then said that at the wedding banquet, some of the dishes must be packed by the guests, and if you pour the dishes without asking the guests for their consent, the guests who are more concerned about it will be unhappy. Yes, when I was unhappy, I complained and asked for a discount. It took a lot of hard work to prepare a wedding banquet, but the most important thing was to pay the bill. After the final check, there was a problem and the entire venue was discounted. The hotel suffered a huge loss. , everyone's efforts were discounted, which was not worthwhile! The supervisor's words woke us up and taught us a deep lesson. It also made me see my immaturity in doing wedding banquets. It is by no means only It only stops at serving food and putting it away, but also focuses on other factors.

Slowly, whether it is providing services in this area or going to other areas for wedding banquets, or special guests! Pay attention to, or even assist other colleagues in their work when you are not busy. All this becomes simple and you become proficient. When facing some minor complaints from customers, you can also better solve them. Your courage becomes stronger and your people I have become more patient and careful than before. After working in the hotel for a period of time, I found that my personal quality has also improved. I know what to say, what to do, how to do it, and how to communicate better with others. .

This is how the eight-month internship ended. In addition to learning the service processes and techniques of Chinese catering, I also learned some things that are difficult to learn in class. What I learned, how to handle my own interests and the interests of the hotel, how to handle the interpersonal relationships between colleagues, and how to adjust my mentality, also made me understand the execution ability that an employee should have. The manager specially went to another place to participate in training on execution, and then came back to take a break to receive training from all the staff in our catering department. It showed, and you can also see the spirit of a team, the ability and quality of this team. The execution has nothing to do with the system and salary. Later, he divided us into several groups and played a game, but the losing group The leader must accept the corresponding punishment, and other team members cannot share it. This is a very cruel result. We all secretly prayed in our hearts that our team leader had to do 120 push-ups due to mistakes. When our team leader When we reached eighty, we all shouted cheers together until the team leader finished the last few dozen. Seeing the team leader's red face due to persistence, our team members all shed tears of emotion.

I have practiced my spoken English during this internship. English is really important, but my English still needs to be improved.

2020 Hotel Internship Experience Part 3 This internship is mainly to give us a certain rational understanding of the professional knowledge we have learned and its application in practice, thereby helping us to integrate what we have learned in the hotel management classroom. The theoretical knowledge and practical experience of learning are combined to lay a good foundation for future course study and are more conducive to the study, understanding and mastery of professional basics and professional courses. At the same time, the experience of this hotel internship will be helpful for future employment.

When I first arrived at the hotel, I felt that everything was strange. After all, it was the first time that I left school and entered society. Everyone was very excited and had endless energy. The hotel is regarded as a stage to display one's own talents, and I want to put my own theoretical knowledge and my own ideas into practice. But there is a difference between fantasy and ideal. When we officially took up positions of power, we found that many things were not as complicated as we imagined, and gradually our enthusiasm burned.

I am an intern in the hotel room department, and I need to undergo training before taking up the job. The main method of training is how to make a bed. It was our department supervisor who taught us how to make the bed, and every step of the bed-making process had requirements. The entire bed-making process, including throwing out sheets, putting on quilts and laying them flat, integrating three threads into one, and putting on pillowcases, etc., must be completed within three minutes. The first step to get rid of the order is very difficult. The general requirement is to complete it at one time and ensure that the center line of the sheets coincides with the center line of the entire bed. Then wrap the sheets, that is, wrap the sheets uniformly into the upper and lower mattresses. What is important here is that there should be no gap between the sheets and the mattress, otherwise the sheets will not stay flat. Next, start putting on the quilt. This is also very particular and very technical. That is, you only need to match the corners of the quilt and the quilt cover and then swing it a few times. The other details can be sorted out. The most important thing is the center line of the quilt. It coincides with the center line of the bed and sheets. This is the "three lines in one" in the process of making the bed. After doing this, the last step is to put the pillow into the pillowcase, keeping the full side facing the end of the bed, and the opening of the pillowcase facing either the wall or the window. In the hotel industry, this is very well-founded. I have already seen one. The case said that a maid mistakenly put the necklace into the pillowcase because the opening direction of the pillowcase did not comply with the rules.

When I officially went to the housekeeping department as an intern, I realized that the rights of the housekeeping clerk were not just about making beds. The first duty of the room attendant is to clean the rooms. There are also certain standards to be found for cleaning guest rooms. During the internship, I learned that service workers must knock on the door first when entering a room. The first step after entering is to open the window, then pick up the garbage and throw it away. Next, start cleaning the bed. Take off the quilts, sheets, pillowcases, etc. that have been used by the owner, and replace them first according to the order of making the bed. After all this is over, the cleaning begins. It should be noted that the wet cloth usually wipes the wooden furniture here, while the dry cloth wipes the metal and glass furniture. Time flies by. In the blink of an eye, the one-year internship is almost over. I am honored to have the opportunity to intern at your hotel, especially in such an important position as the front desk. Be able to get rid of the cramming teaching method in school and combine the theory and practice of the knowledge learned.

2020 Hotel Internship Experience Chapter 4 In June 20xx, I conducted a one-year internship in the Railway Building. After all, this internship was my first time to step into society, facing the gorgeous lobby of the aristocracy, Neat and orderly work, know what kind of challenges I will face?

First, initial gains

I remember that after three days of short-term training in the office, we basically mastered the basic overview of the hotel and what we should know and do, and then we We were assigned to various positions, and I was assigned to the sole chef. After I became familiar with the general situation of the department, I started to learn with the master. Some of the theoretical knowledge in the books that I had learned in school must be truly applied in practice. I went, but I believe that as long as you take it seriously, you will have unexpected gains!

The first time I was a guest was a wedding banquet. I was really timid at the time and did not dare to ask the guests for their requirements. Later, the master and the supervisor told me that I must let go of my "fear" and take the initiative. To do it, the most important thing is "diligence"! Just be diligent and think quickly. Later, every time a guest came to eat, I would take the initiative to greet them, serve them enthusiastically and thoughtfully, and greet the guests with the most sincere smile, making myself more full of energy. Gained confidence! Maybe you will inevitably encounter troubles of this kind during an internship in a hotel. All kinds of guests will encounter them. The key is to see how you treat them. I think as long as you use a sincere and motivated heart, no matter what kind of ups and downs you encounter, , I will step over it!

I still remember that the hotel organized a speech on the theme of "My shortcomings at work and how to correct them". I have never dared to express my feelings, and I did not even dare to briefly introduce myself. Later, with everyone's encouragement, I gave a speech. I was really nervous during the speech, but when I saw my classmates cheering for me, I mustered up the courage to continue the speech to the end! At that time, I no longer cared about the result, because at that moment I felt that I had defeated myself and finally took the first step. It was a stage of my own. No matter what difficulties I encountered in the future, I would not I’m scared because I believe in myself!

Second, a comprehensive study of the Chinese restaurant

In the year I spent in Du Yi Chu, I also had a wider range of contacts with people. I got to know my parents from birth and went to school. I studied, got to know teachers and classmates, and now that I have arrived at the Railway Building, I have met colleagues, leaders, and familiar guests. As I get to know more deeply, I feel that there are more strangers than people I know, so I say no to strangers. It is impossible to deal with each other. People in this world live in a circle of interpersonal relationships. So I gradually realized that if you want to work well in a hotel, you must have a few things:

First, you must have good quality, a certain cultural foundation, and a certain amount of work experience. Work hard and be meticulous. The second is to be diligent, organized and clear-headed. The third is to have certain management capabilities. Fourth, you must be capable and deeply loved by leaders and guests. If you can really do the above points, I think you may be an excellent junior manager. There are still people living in society who cannot express themselves too much. In fact, as long as you treat everyone or everything around you with a warm and sincere heart, you will have a clear conscience.

There are many things to learn in the hotel, such as table manners, dealing with guests, and how to deal with the different requirements of guests as a waiter. In a Chinese restaurant, there is relatively more exposure to this knowledge compared to other departments. When we serve a table and watch the guests take their seats, we will learn a little bit about some polite words and some toasts. There are also some more important things that are the interactions between people, which is the so-called "being a human being". "Being in the world" means respecting people.

When I first came to the hotel, the people I came into contact with the most were the classmates in the class, and then Director Liu. There is a book called "Don't just do what I tell you, please do what needs to be done." It goes some way to providing the answer: People who can meet the ultimate expectations of leaders often have better career prospects.

Nowadays, there are more introverts, and most of the focus at work is to perfectly find ways to complete whatever the leader asks them to do. In fact, after staying in the hotel for such a long time, I I feel that I should not only complete the tasks assigned by the leader, but also actively consider the problem from the leader's perspective. This not only solves the problems that the leader thinks of, but also actively helps the leader think of answers or solutions. Therefore, if you want to truly To gain a foothold in society, we must learn to be proactive.

During the internship process, I saw those passive people being looked down upon by the leaders, just like some activities organized and promoted in hotels or some large enterprises. In addition to actively responding to and calling for help, it is more important The key is to combine it with practice and implement it immediately. However, some people just do whatever they are told, without any sense of independence. Such people will never get the attention of their leaders, and they will not have much potential.

When some problems arise, if you have good opinions, you can take the initiative to put them forward. Don’t keep them in your heart and not say them. Otherwise, you will not know how to seize the opportunity, and you will be in a very difficult situation. Insignificant status. Also, you have to be careful about how you do things. Just like in a hotel, you shouldn't talk too much in front of your boss or colleagues. That will also devalue your own worth. You have to be pretentious in everything. Maybe that's how you are as a human being. Train yourself.

2020 Hotel Internship Experience Part 5 According to the arrangement of the teaching plan, from x month x, 20xx to x month x, 20xx, I was assigned to xx resort to intern in the hotel management professional course, a 5-month internship , I felt deeply, learned a lot, and gained a lot. I personally realized the hard work, the complexity of society, the importance of practice and the need to study. During the internship, I carefully combined the book knowledge and strictly followed the school's arrangements and plans step by step. Progress step by step, and slowly start the work according to the guidance of the hotel leader, study hard, work actively, master the basic business procedures of the hotel, learn the daily operating specifications of the wine shop, and understand the cooking methods and eating customs of some Cantonese dishes , I understand the daily table etiquette standards of XX people, feel the need for standardized services and personalized services, and also have a preliminary understanding of the XX catering industry. I have benefited a lot, felt deeply, and deeply realized that learning and internship are closely integrated and inseparable. Learning and internship are equally important, especially the importance of internship; in today's world, the competition for knowledge is becoming increasingly fierce, and the competition for knowledge is becoming increasingly obvious. In the hotel service industry where experience competition is becoming more and more valuable, material desires and a developed economy have caused great changes in people's outlook on life, money, values, and interests, and have caused earth-shaking changes in people's spiritual pursuits and material enjoyment. Therefore, It is even more obvious for the hotel industry that has just started and has just started to advance and has a bright future. People have also seen this bright prospect. Many businessmen have set their sights on hotels. Therefore, the current hotel can be said to be a hundred flowers blooming and a hundred schools of thought contending. The stars are dotted. At the same time, for those of us who study this major and plan to work in this industry in the future, it also generates endless motivation and pressure. It also makes us sober and understand a lot about our future development prospects in this industry!

1. The initial adaptation stage

Due to the interference of a series of external factors such as the objective climate, economy, life, and population quality in the north and south, eating there is particularly difficult. Habits, hot climate, discomfort with diet, coupled with the start of work and the unfamiliarity with the hotel environment and colleagues, there has been a process of adaptation and adjustment for nearly half a month. This is also a time to challenge us and test our perseverance. However, the mutual encouragement among classmates, the concern for us from the hotel leaders gave me the energy to turn hardships into motivation and move forward step by step, the confidence and strength to overcome difficulties and challenges, the patient guidance from leaders, and the enthusiastic help from colleagues. It inspires me, especially the heartfelt desire to enter society as early as possible. It is the source of motivation for me to adapt to the hotel, get used to life, and study hard.

Although the internship was only a short period of time in my student career, during the work process, I did not simply sell my labor in exchange for remuneration, but always regarded myself as a student, especially as a social worker. To serve others according to the standards of a person, it is not enough to have only a love. What I have learned is a consciousness, the consciousness of serving others. Maybe I may not necessarily be employed as a waiter in the future, but this awareness of caring for others and contributing to society will last forever. Internship is a process of contact with society. Through this internship, I have a relatively comprehensive understanding of the hotel's organizational structure and business operations, and have come into contact with all kinds of guests. At the same time, I have also met many good colleagues and friends, who have made me more profound. They broadened my horizons and taught me how to adapt to society and integrate into society. It allowed me to get in touch with society in advance, understand the current employment situation, and make advance planning for my future employment plan. Through this internship, I discovered the compatibility between myself and society, which provided a guide for my employment direction.