How to solve the problem that the guest was bitten by an ant and asked for room fee reduction?

Everyone upstairs has a point. Personally, I suggest treating the enemy first. The hotel made the biggest concession, and the room rate of the bitten lady was discounted. If the guest still refuses to give up, please ask her to provide evidence that it is a hotel ant, and the bag in her hand was bitten by a hotel ant after staying in the hotel. . Anyway, it is impossible for the hotel to agree to the guest's request to reduce the room rate, and it is the room rate for two rooms. .