Impact of complaint 12345 on the hotel.

When the hotel is complained by customers through the hotline 12345 due to charging problems or service problems, it will have a negative impact on the reputation of the hotel. If the complaint proves to be serious, relevant government departments such as the Price Bureau, the Industrial and Commercial Bureau and the Tax Bureau may intervene in the investigation. Once the complaint is formally handled, the hotel may face administrative penalties, including but not limited to measures such as revocation of business license, fine, confiscation of illegal income, and order to suspend business. In addition, if consumers' rights and interests are infringed, consumers' associations will intervene in mediation and report to the industrial and commercial bureau if necessary. In extreme cases, if the hotel's behavior causes personal injury to consumers, consumers can ask the hotel for compensation, including medical expenses, nursing expenses, transportation expenses, nutrition expenses, hospital food subsidies, income reduced due to missed work and other reasonable expenses.