What is the hotel room service?

Hotel room service is called "room service".

The specific service process is as follows:

1. The telephone number for ordering should be indicated on the ordering menu.

2. When the room service center orders a meal, it should politely say hello to the guest, ask the guest's name, room number, ordering content, delivery time, payment method and special requirements, and recommend the introduction to the guest in time.

3. Repeat the guest's order. After getting the guest's affirmation, tell him the waiting time and thank him.

4. Fill in the menu immediately after hanging up the phone and give it to the kitchen (the menu indicates the guest's name, room number and delivery time).

5. After the kitchen receives the menu, it will make it according to the contents of the order. When it's used up, notify the room center to collect it.

6. The room attendant carefully checks whether the dishes on the menu are consistent with the actual production and sends them to the room according to the position on the list.

7. When the room attendant walks to the front of the room, he should reconfirm the guest's room number to ensure accuracy, then knock on the door politely, enter the room after getting permission, and put the dishes in place according to the guest's requirements.

8. After the guests have finished eating, the room attendant will take away the tableware and send it back to the kitchen.

9. The kitchen must check on the same day to see if all the delivered tableware has been recovered.

Hotel service introduction:

Hotel service refers to the intelligence and necessary labor paid by the hotel to meet the needs of customers, and it is an intangible and priceless commodity of the hotel. The hotel mainly provides accommodation services, living services and facilities services for tourists.

Four diligence and three lightness are the essence of service. Good service, improved quality, correct attitude and personalized service can all improve service quality.

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