7 cashier's work summaries

What a cashier needs is meticulous work. How did you do this year? Let's summarize. So what are the cashier's work summaries? The following is a summary of the cashier's work that I have compiled for you. Welcome to reading.

Cashier's work summary 1

For this job, I can do my job seriously and practically. Although I only play an ordinary role, this role is not only as simple as collecting money, but also has many complicated procedures. During my work, I learned a lot of experience and gained a lot of knowledge.

But as a cashier, you must have a positive, enthusiastic, proactive and thoughtful attitude to serve every customer. Occasionally, you will encounter many unpleasant things at work, but you must overcome them without negative emotions, because this will not only affect your mood, but also affect your attitude towards customers.

We meet different guests every day, and different guests have different tempers. We should provide different services for different customers, because the constant purpose of this industry is "customer first". When facing customers, always keep a smile on your face and provide polite service to make customers feel cordial. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, then unreasonable guests have no reason to lose their temper. The so-called "meet and laugh" makes customers happy and comfortable.

Although this is just a simple cashier, it is so insignificant to others, but it has taught people a lot of truth and improved our own quality. Keep learning, improve your moral cultivation and service skills. "Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Even an ordinary cashier can walk the sky we want as long as she keeps moving forward!

The following are some ideas that I have personally realized in this year's work time that I must understand and demand myself:

1, anxious about what the guests are anxious about, thinking about what the guests think.

Every day, I will meet different types of customers and provide different types of services for different types of customers. Its service tenet remains unchanged: customers are God! )

Step 2 smile at customers

Let customers feel at home with the most intimate side. Even if you encounter unpleasant things in the checkout service, you can still say hello with a smile. I believe that no matter how unreasonable the customer is, there is no reason to lose his temper. )

3. Don't be uncertain about the guests.

When the needs of the guests need the assistance of other departments or individuals, they should consult clearly before making a decision, because the guests want the most accurate answer. But in any case, this doesn't mean that you don't have to try your best to solve the problem for the guests. The key is to let the guest know that his problem can't be solved immediately, and you are really trying to help him. Many guests asked the front desk to issue more invoices, but we refused. We must not violate the principle in order to echo the guests. )

4, consider how to make up for the mistakes of colleagues and departments, to ensure that guests check out in time to make guests satisfied.

The cashier at the front desk is the last department that guests contact before leaving the store, so they usually complain to us about the various services of the cashier, and these problems are not caused by the cashier. At this time, it is best to avoid shirking or blaming the departments or individuals that cause difficulties. The style of "making much ado about nothing and hanging high" is the most undesirable. We can't make up for our mistakes, but make our customers doubt our management, thus deepening their distrust of us. Therefore, to play the intermediary function calmly, the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, we should ask the guests for advice again. At this time, our guests are often influenced by your enthusiastic help, thus changing the initial bad impression and even establishing the relationship between our close and trusted customers. )

5. Keep learning and improve your moral cultivation and service skills.

Believe me, I can do better. Thank you for your appreciation. I love this job, and I will do it well! Dear colleagues, fight side by side for us. Let's go

Cashier's work summary II

I have not been engaged in cashier work in restaurants for a long time, and my own quality and professional level are far from the actual requirements of my work. But I can overcome difficulties, study hard, correct my working attitude, actively consult and learn from other comrades, do my job well and make my due contribution to the development of the restaurant. The following is a summary of my work this year.

First, the cashier work regulations

Cashiers should not carry cash with them when they are in business, so as to avoid unnecessary misunderstanding and possible private transfer of public funds. Cashiers are not allowed to leave the cashier without authorization, so as not to cause losses or cause dissatisfaction and complaints from customers waiting for settlement. Cashiers should not settle accounts for relatives and friends, so as not to cause unnecessary misunderstanding.

At the cashier, the cashier is not allowed to put any personal belongings. Because there may be dishes returned by customers at the checkout counter at any time, or dishes that are temporarily decided not to buy, if there are personal items on the checkout counter, it is easy to be confused with these dishes, causing misunderstanding. Cashiers are not allowed to open cashier drawers at will to check numbers and count cash. Opening drawers at will not only attract people's attention and cause unsafe factors, but also make people suspect the cashier's malpractice.

Second, be familiar with the dishes.

You need to watch the door of the restaurant after work, otherwise individual customers will take the opportunity to leave the restaurant without checking out. Cashiers should not read newspapers and talk and laugh during business hours. They should always pay attention to the situation in front of the checkout counter and in the restaurants they can see, so as to prevent and avoid abnormal phenomena that are not conducive to enterprises. Cashiers should be familiar with the dishes in the restaurant, especially the special dishes, as well as the relevant business situation, so that customers can make correct answers at any time when they ask questions.

Third, pay attention to temporary leave.

Pay attention to the working procedure when you leave the cashier. When you leave the cashier, you should put the sign "Stop Receiving" on the cashier. Lock all cash in the cash register drawer, and the key must be carried with you or given to the shift supervisor for safekeeping; Inform the cashier nearby why he left the cashier and when he returned; Before leaving the cashier's desk, if there are customers waiting for settlement, don't leave immediately. You should politely ask customers who take advantage to check out at other cashiers. And check the waiting customers before leaving.

As a cashier who deals directly with cash, I feel that I must abide by the management discipline of the restaurant. In the future, I will keep in mind the lessons of this work and strive to do a better job as a cashier.

Summary of cashier's work 3

Summary of the work of the outpatient department of the health center in 20__ _ Over the past year, under the leadership of the Party Committee of the health center and with the support and help of all departments of the hospital, comrades in our department have coordinated and cooperated, actively practiced the mass line, worked actively, constantly emancipated their minds, updated their concepts, established a high sense of professionalism and responsibility, combined with the nature of work, and strengthened the service concept of "patient-centered" around the hospital center.

First, department building.

In 20__ years, the outpatient department adopted the method of management by chapter, taking the service attitude and on-the-job situation of department staff as the focus of management, and held many meetings to organize learning and carry out education and rectification. Through rectification, people are usually emphasized to be on the job, and now the phenomenon that patients can't find medical staff is significantly reduced compared with previous years. While strengthening management, strengthen safety awareness, do a solid and effective job in safety and accident prevention, strictly implement various rules and regulations and operating procedures, thoroughly find out unsafe factors and hidden dangers, and strictly implement the examination system for candidates and interns. There were no medical liability accidents and mistakes in outpatient clinics throughout the year, but there were still some safety hazards.

Second, do a good job in building medical ethics.

The image of employees directly affects the image of our departments and hospitals. We use various forms to strengthen positive education and popularize medical ethics and post professional ethics.

Third, strengthen safety management to ensure medical safety.

Formulate effective safety management measures. Safety is an important link to ensure the business development of the department. Therefore, every medical staff must establish a strong sense of safety and a strong sense of responsibility and dedication.

Strengthening supervision and management to ensure nursing safety In order to improve the overall quality of the nursing team, based on the principle of "strengthening basic nursing and paying attention to nursing safety", starting from basic nursing, we urged nursing staff to strictly implement the operating norms and carefully write nursing documents. Language civilization, sincere attitude, patient explanation, careful service, accuracy and thoughtfulness are required.

Fourth, cultivate high-quality talents and do a good job in scientific research.

The medical quality of a department depends on the quality of technicians. Only with a group of technicians with advanced science and technology and creative ability can departments produce results and adapt to the rapid development of medical science. The construction of talent team is the top priority of our work. Only by cherishing talents, reusing talents and cultivating talents can the development of departments have a way out. We can consider the implementation of talent construction from a strategic perspective and from the perspective of summarizing and continuing the work of hospital outpatient departments.

Summary of cashier's work 4

Over the past year, under the guidance of the Office Affairs Administration and the specific leadership of Director Li of the reception center, we have earnestly performed our service responsibilities and creatively carried out reception work around the work center, which has won unanimous praise from most guests, colleagues and leaders and successfully completed all tasks assigned by the leaders. At the same time, individuals have also made some achievements in different aspects, mainly in the following aspects:

I. Raising awareness

As a service work, the essence of hotel industry is to provide guests with high-quality and comfortable dining and rest environment. Reception at the front desk is the first step of work, and it also represents the first impression of the hotel. The front desk service personnel must be highly aware of the importance of work, always keep in mind the service tenet of "guests first, service first" and "completely satisfying guests", always smile and receive guests from all directions seriously and humbly. Only by constantly improving the understanding of the importance of the front desk work can we do the front desk work well, and only by focusing on our own work and paying attention to every service link can we ensure the orderly and healthy development of all the work.

Second, work hard.

Over the past year, I have been diligent and practical in my work, strictly in accordance with the provisions and requirements of the front desk work, earnestly performing the duties of front desk service and actively carrying out various tasks. During work, I am on duty on time and never leave early, which ensures the normal business order of the reception center. Treat guests with courtesy, enthusiasm, friendly smile, patiently answer and accept questions and suggestions, actively coordinate and solve with relevant units in time, and properly handle complaints from large and small guests, which has been well received by the majority of guests. In the interaction with colleagues, I can unite and help each other, be friendly and harmonious, and properly handle various problems in my personal life.

Third, strengthen study.

At the same time of solid work, I insist on learning various cultural knowledge, mainly in hotel management, law, accounting and other aspects of a systematic and in-depth study. A person's learning ability can determine how far to go. Only by constantly learning from all aspects can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry.

Of course, while summing up my achievements, I also have some shortcomings, such as my overall awareness and initiative, which need to be improved in the next step.

In short, with the care and help of leaders and colleagues, I have made some achievements in the past 20 years. However, in the face of new situations and problems, I still need to stand at a new starting point, meet new difficulties and challenges, make persistent efforts, continue to earnestly perform my duties, constantly improve my professional level, and creatively carry out my work to contribute my own light and enthusiasm to the all-round development of the reception center.

Summary of cashier's work 5

In _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

First, obey management and study hard.

As a cashier, the most important thing is to understand the responsibility in your heart. Under the reasonable arrangement of the leader, you should study business knowledge seriously. From the moment you enter the front desk, you should know that the front desk is the window of the hotel and represents the image of the hotel. You must be strict with your words and deeds. Keep in mind the cashier's work discipline, speed up the pace and get familiar with the basic situation of the front desk, from room state diagram to check-in, from deposit slip to guest bill, from mini-bar to miscellaneous expenses, from check-out to invoice statistics and so on. Every step of the operation is carefully followed by the old employees step by step. In practice, we seriously accept the criticisms and suggestions of old employees, persist in learning from leaders and colleagues, learn from the strengths of others, and strive to enrich and improve ourselves.

Second, respect your work and everyone.

We firmly believe that there is no distinction between high and low, only differences in circumstances, experiences and foundations. We should respect our profession from the beginning of our work. Only by working for others can we work hard and achieve something in our own field. Customers are God, colleagues are brothers, and leaders are family. In this beautiful big family, we respect each other, learn from each other and create each other. Like the relay race, all departments check every important link to create benefits and success for the hotel.

Third, pay attention to details and service first.

I remember the quality formula of "100- 1=0" trained by _ _ _ manager. In our dedicated service, if we want to be suspicious of our guests and worry about their urgency, I firmly remember the last sentence of the quality formula: service is no small matter, everything starts with details. Just like this, more consideration for the guests will improve the quality of service. A little accumulation and progress can not only prove one's ability, but also add luster to the cashier's work. Work hard, the customer is God. Of course, there will inevitably be mistakes in face-to-face interviews, but it is necessary to understand the customer service difficulties, reflect the problems to the leaders in time, and handle them flexibly on the basis of adhering to principles.

Fourth, make clear the goal and grasp it correctly.

Looking at the work from a learning perspective, we should not only learn the cashier business knowledge, skillfully operate cashier tools and processes, but also learn more about the hotel corporate culture. The front desk is like an integrated information processor, which has a lot to learn and is also communicating with guests.

You can learn a lot from it, including the truth of being a man and doing things, so that you won't always stay at one stage, set a direction for yourself from the beginning of your work, and to what extent you should give yourself a perfect explanation, clarify your goals, and make yourself more aware of what you are doing and what you need to do next. Through my own efforts, I entered the office in _ _ _ _ and began to understand the contents of day and night audit, the basic workflow of the office and the specific tasks of the office. While insisting on the cashier's duties, I keep in mind the duties of office staff. With the trust of the leaders and the supervision of my colleagues, I tried my best to complete the promotion assessment. I drew a perfect comma on my goal first, because this is not what I expected. A little recognition will continue to motivate myself to move forward and continue to work next year.

(a) in-depth study, responsible for others.

Can't stop learning, can't slow down the learning progress, be familiar with and responsible for hotels, departments and posts, and be more strict with yourself while demanding employees, set up specimens and establish an image.

(2) Strengthen supervision and strictly control.

Every post represents the finance department and the hotel. Supervising every work of employees is also the supervision of their own work, so as to avoid wrong accounts, reduce risks, eliminate all the possibility of mistakes in time, and ensure that every account is clear and every income is accurate.

(C) sunshine mentality, and create together

Correct work attitude, be steady, accurate and excellent, value efficiency over quality, unite colleagues, care for subordinates, obey management and arrangement, actively cooperate and encourage, so that every cashier can feel the warmth of the finance department, learn from each other and learn from each other's strengths.

Make persistent efforts and achieve great success.

There are no good individuals, only good teams, and there are rewards every year. The year 20__ is coming. Recently, there are few front desk staff, and they don't go to work for a long time, which is very exhausting. Try to solve the problem of employee turnover, ensure the rest time of employees, and recruit two new employees in the shortest time. Coordinate with all departments to make progress.

The above is my personal preliminary work plan, which may not be perfect and mature enough, but I will try my best to implement it and ask the leaders to review it. If there are any incomplete or wrong places, please ask the leaders to supplement them and give timely guidance.

Summary of cashier's work 6

Time flies. I have been in the hotel for almost three years in a blink of an eye. Over the past three years, I have been growing with the care and help of department leaders and colleagues, and my ideological consciousness, work ability and interpersonal skills have been further improved. The cashier's job is a serious job and an important position in the hotel. Our hotel needs to handle restaurant reservation and cashier work. Although the work is busy, it is very fulfilling. Next, let me sum up my work for one year:

1, constantly strengthen their own learning and improve their professional quality.

As a qualified cashier, we should pay attention to the changes of goods in time, understand the work content, constantly enrich our professional knowledge, and solve the problems of guests in time and accurately. Where you can't walk, you should actively consult old comrades with an open mind and do your work well through your own continuous efforts.

2, love their jobs, and constantly strengthen everyone's ability and quality.

At present, the unit is carrying out the seven-positive management method, which is an advanced management concept. The hotel has also made great progress under the promotion of the seven-regular management, but it needs further digestion and understanding, and strives to understand the spirit of the seven-regular management, so as to continuously improve the personal ability and quality and make progress together with the hotel.

3. Be strict with yourself and abide by the rules and regulations of the unit.

In my usual work, I can be strict with myself according to the hotel regulations, so as not to leave early or be late, strictly implement the financial system, and handle business according to my duties.

4. Unite with comrades, obey management and be ready to help others.

As an employee, I actively cooperate with the hotel's activities, finish my work conscientiously, unite comrades, and I will do my best to help comrades when they encounter difficulties and need help.

5. Pay attention to words and deeds and establish a civilized, healthy and good employee image.

As a person directly facing the guests, we should always maintain a good working attitude, treat the guests warmly, understand their needs, create a good environment for the guests, maintain the image of the hotel and provide the most satisfactory service for the guests.

Although I have made progress, I still have many shortcomings. In the next year, I will make persistent efforts, learn from advanced comrades and constantly improve myself.

1, continue to strengthen learning and constantly improve their cultural quality. Recently, the Maxima system has just been updated. I will try to get familiar with it as soon as possible, constantly improve my professional level, learn from skilled comrades, and work hard with fewer mistakes.

2. Carry out the hotel's "seven frequencies", try to understand the connotation of "seven frequencies", strive for advanced, and make more contributions to the hotel while improving yourself.

3. Be strict with yourself, conscientiously implement the financial system, ask for instructions and report more, ask more questions and learn more, communicate more, and let the work go up a storey still higher.

In the past few years, I have learned a lot of knowledge and skills. In the next year, I will continue to maintain my own advantages, overcome my own shortcomings, make continuous progress and contribute to the construction and development of the hotel.

Summary of cashier's work 7

As a bank teller, I have seriously accumulated my daily work experience and devoted myself to learning new business skills, thus making my due contribution to the development of our bank. The personal work summary report for this year is as follows:

First, persist in studying and constantly improve political and ideological quality and work ability.

If you learn, you will make progress; If you don't learn, you will drop out. The times require us to keep pace with the times, study hard, learn the ability to work, the driving force for progress, and the vitality for innovation. Only by strengthening study can we really be mature in thought, theory and business, do our job well and complete the task with good quality and quantity. My working principle is "Do what you do, love what you do, be proficient in what you do, and be diligent and practical".

Through studying, I have further strengthened my political acumen, kept a clear head and stood firm in the face of specific things, put the collective interests first and the individuals second, and my thoughts are gradually maturing. Actively learn from leaders and colleagues around you in life, improve your communication skills, and gradually solve and think about problems.

Second, earnestly perform their duties and strive to complete various tasks.

Since my work, I have resolutely obeyed the arrangement of the organization and leadership, overcome all kinds of difficulties, worked diligently and successfully completed all tasks.

(a) be conscientious and fulfill their duties.

I usually take the initiative to pick up and drop off money. At work, I feel that I have many aspects to learn and strengthen. Therefore, at the beginning of my work, in addition to studying our relevant business operation books carefully, I also humbly asked other colleagues around me about the problems encountered in handling business. Make more use of the rest time to learn the business of other counters, so that I can master the comprehensive banking business as soon as possible and improve my professional quality.

Through the usual accumulation, when I transferred from the original savings counter to the company's business, I could quickly adapt to the new job and greatly reduced the transition time. At the same time, I also practice business skills such as operating system, so that I can provide customers with high-quality, efficient and fast services.

In my future work, I will continue to maintain a positive learning attitude and innovative consciousness, and at the same time humbly ask other colleagues for experience, so as to adapt myself to this position as soon as possible and live up to the expectations of the leaders.

(two) grasp the overall concept, actively support and cooperate with the unit leaders to carry out various work.

Conscientiously implement the work requirements of the sub-branch and complete the tasks assigned by the superior with good quality and quantity; Strengthen management, do a good job of unity and rally morale; Actively participate in the formulation of various plans and plans, do a good job in analysis and prediction, put forward reasonable suggestions, make accurate decisions, and promote the healthy, sustained and rapid development of various banking businesses. Earnestly perform their duties and give full play to the role of leading tellers.

First of all, it is necessary to reasonably arrange the cash business of the counter staff, fully mobilize the enthusiasm of all employees, and establish a post responsibility system and work quality assessment system with "clear division of labor and consistent powers and responsibilities". Create a good learning atmosphere, organize internal employees to learn business knowledge, rules and regulations, policies and regulations, and carry out various forms of on-the-job training to improve the professional quality of internal employees.

(3) Do a good job in the standardized operation of business and the inspection and implementation of various internal control management measures.

Bank settlement business is a high-risk part, and the internal control construction of settlement business should be placed in an extremely important position. Starting with standardizing the counter operation of settlement business and strengthening management, we should do a good job of leading tellers' immediate, regular and irregular self-inspection, and strive to eliminate all kinds of potential risks and ensure that the risks in settlement links are minimized. Do a good job in self-discipline supervision of key businesses, key links and key time periods, urge and correct problems immediately when found, and actively cooperate with the supervision and guidance of higher authorities.

(4) Improve the service concept and comprehensively improve the standard service level.

Service is the lifeline of banks. Every employee agrees with this concept and is aware of it, which promotes the deep-level, high-level and all-round development of services and enhances the competitiveness of the Bank among peers. Standardized service is also a manifestation of active marketing. Improve the service quality and provide customers with better and more distinctive services than other banks, so as to safeguard customer resources.

In a word, the above is a summary report of 20__ personal work. Although some achievements have been made in the work, there is still a certain distance from the requirements of excellent bank tellers. In the future work, I will further improve and upgrade myself, give full play to my special skills, give full play to my subjective initiative and work enthusiasm, coordinate all aspects, and give full play to my work potential.

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