Why did Intercontinental Hotel hire a third-party company to help evaluate employees' job satisfaction?

Intercontinental hotels should hire third-party companies to help measure the reasons for employees' job satisfaction.

1. Objectivity and neutrality of the investigation subject: As a fair and authoritative non-party, the third party's investigation results are more authentic from the perspective of fairness, objectivity and facts. The most basic principle of satisfaction survey lies in an objective and fair position. Some enterprises carry out their own satisfaction surveys, and employees are often worried that reflecting opinions and suggestions is not comprehensive enough. Entrust a third-party investigation agency to conduct independent investigation and evaluation, and build a communication channel, so that employees dare to express their true ideas and objectively evaluate the services of enterprises. In addition, the third party is not affected by the inherent concept of the industry, and can objectively study from the perspective of the third party, thus further improving the credibility of the evaluation results.

2. The survey results are professional and scientific: most enterprises carry out satisfaction surveys by themselves, and there are some problems, such as the questionnaire is not practical, the credit and effect are insufficient, the survey scheme is unreasonable, and the data analysis is not in-depth. The satisfaction survey conducted by the third party organization has professional advantages. With scientific survey sampling method, perfect index system and scientific analysis technology, we monitor from a professional point of view, analyze with professional tools, write systematic research reports, and put forward improvement methods and measures to help the new development of enterprises.

3. Make full use of the survey results: Due to the mindset of empirical management, some enterprises turn a blind eye to their own problems and lack external motivation. Through the satisfaction survey of third-party organizations, we can reflect and master the situation that enterprises are difficult to understand, find problems in time, and make targeted rectification.