Excuse me, what is the basic professional ethics that room staff should abide by?

Hotel work belongs to the service category, with strong professionalism, strict specific requirements and high working standards. Only by loving and being loyal to your duties can you do a good job. Loving and being loyal to one's work is a great virtue and a valuable belief. Love breeds enthusiasm. A challenging job can hardly defeat people who are passionate about their work. They will have fun at work. When they serve a guest well and get praise, they will feel a sense of accomplishment and satisfaction. The professional ethics of hotels are based on the morality that people in society should have, such as honesty, distinguishing between public and private, caring for public property, not being greedy for petty gains, being honest in finding money and being helpful. Secondly, it is the hotel's special professional ethics requirements for this operation.

2. Loyalty to the hotel.

Loyalty to the hotel is the minimum professional ethics of employees. Because the hotel is our home, only when the hotel develops well can we be correspondingly good. Loyalty to the hotel means caring for the hotel's property, caring for the hotel's development, safeguarding the hotel's interests and reputation, and fighting against all acts that damage the hotel's interests and reputation. However, a few employees put their selfish desires before the interests of the hotel, and only regard the hotel as a place to satisfy their personal desires, and they are just passers-by for their own interests. They don't want to identify with the hotel's home, but do things that are detrimental to the hotel's interests, such as wantonly destroying the environment, wasting energy and food, seriously misappropriating public funds and even absconding with money; Some people leave their jobs without authorization and have no sense of responsibility and responsibility to fulfill the contract. These behaviors are disloyal to the hotel.

3. Warm, friendly and polite.

We are engaged in the service industry, providing convenience and enjoyment for our guests. We provide guests with high-grade enjoyment, which is conducive to the luxury, high-grade and comfort of hardware; Secondly, it is to provide considerate, thoughtful and humanized services according to the needs of every guest. Hotel is not only a mirror of material civilization, but also a place of spiritual civilization. Civilized manners are embodied in neat appearance, generous manners, smiling service, friendly language and the use of honorific words, so that guests can fully feel the civilized quality of our hotel staff. On the contrary, it will have a bad influence.

4. Absolute obedience and prohibition.

Hotel is a complex system. To ensure its normal operation, it depends on the standard modes and procedures of various subsystems and branches. On the other hand, there are many employees in the hotel, and the personal situation is very different. Every employee's personality, hobbies, education, work experience and way of doing things are different from others. If they all treat their work in their own way, it will inevitably lead to mistakes in service and affect our reputation. Therefore, the hotel's personnel organization structure highlights the characteristics of clear hierarchy and subordinate obedience to superior. At the same time, the hotel management authorities provide employees with appropriate ways and means to reflect their opinions, and encourage employees to consider the interests of the hotel more and put forward good methods and suggestions.

5. Unite and help each other and support each other.

Although the division of labor in hotels is fine, no department or post can operate completely independently and are highly dependent on each other. If something goes wrong in one department, it will affect the work of other departments more or less. An important emotional foundation of unity is to respect others. Knowing how to respect is the embodiment of moral cultivation and the premise and guarantee of doing a good job. Respect colleagues' labor and self-esteem, give understanding and help to colleagues' difficulties, and avoid haggling and gossiping, so as to ensure the effectiveness of our hotel work.

6. Abide by discipline and safeguard the interests of the hotel.

Professional discipline is the guarantee for the normal development of various professional activities in the hotel. Abiding by discipline is not only a mandatory administrative system requirement, but also a moral norm that must be consciously maintained. As a kind of moral behavior, employees consciously abide by discipline, and its value lies in putting hotel interests under the package of professional discipline above personal interests. This is to transform the unique external compulsion of discipline into the internal self-demand and binding force of employees, and to transform the observance of discipline into a moral need and a quality and virtue.

7. Learn business and improve your skills.

The basic professional ethics of hotel staff is to provide quality service for guests. The professional level and skills of employees directly serve this purpose. It has become a moral obligation to study business conscientiously and improve skills. An important connotation of morality is unity. If there is only a desire to do well, but no ability to do well, a good chef wants to satisfy his guests, but he can't cook dishes that satisfy them. This desire will become empty talk, and "knowledge" is out of line with "action", which still violates the requirements of professional ethics. An employee with a strong sense of professional responsibility will pour a high sense of responsibility into his master's work and do everything possible to provide the best service for his guests. Then he will consciously and diligently study the business, improve his skills, and reflect his sense of professional responsibility in quality service. The longer such an employee works in a hotel, the higher his business skills and moral standards will be. After several years, he will find that he has not only contributed a lot to the hotel, but also got a lot of rewards. He may even feel that his personality has become healthier after learning a lot of hotel skills because of his enhanced sense of morality.