Is the hotel booking deposit refundable if you don’t show up?

Hello, there is a specified latest modification and cancellation time for guaranteed orders. If modified or canceled before this time, the room fee will not be deducted. After the latest modification and cancellation time, Elong will deduct the corresponding room fee for modification or cancellation. When booking by phone, the reservation staff will inform the guest of the latest cancellation time; when booking online, the latest cancellation time will be displayed at the top of the page where you fill in your credit card information.

You can click on the order number on your order page to check whether you have provided a guarantee.