What questions and answers will be asked in the hotel front desk interview?

The questions and answers that will be asked in the hotel front desk interview are as follows:

1. Why do you choose the hotel industry?

interview answer: the hotel is a comprehensive place that can best reflect personalized and humanized services. It requires not only certain functional skills, but also a proper attitude towards people and things. I think I will exercise myself more in the hotel industry.

2. What are your advantages in applying for this position?

interview answer: I majored in hotel management, and my last work experience made me suitable for this job; In addition, I am cheerful and like to deal with people, and my communication skills are good, which can help me a lot in my work.

3. Briefly describe your job responsibilities in your last hotel?

interview answer: my job is a shift system, and I work 12 hours a day. In the morning, my main job is to go through C/O procedures and provide corresponding services. At noon, I need to make a report of the day and check the cash register amount. C/I formalities will be started in the afternoon, and all kinds of complaints and demands of guests will be dealt with during this period. In the evening, I work as the night shift manager to handle the night affairs of the apartment. In addition, the night audit work at the front desk should be completed: checking the number of rooms, the collection of deposits and so on.

4. How do you handle the guest complaints?

interview answer: when a guest complains, first apologize to the guest, then listen patiently to understand the situation. If it is a mistake in the work of the apartment, make corresponding compensation after apologizing to the guest. For complex problems, we should slow down the guests' excessive mentality, don't make a statement immediately, and report to the superior leaders before giving them an answer.

matters needing attention in hotel front desk interview

Hotel front desk reception is the first person that guests come into contact with at the hotel, which will leave guests with the first impression of this hotel. Therefore, the interviewer will also attach great importance to the first impression left by the interviewer during the interview. Therefore, compared with other positions, the self-introduction of the hotel front desk reception will have a greater impact on whether you can be employed and need more attention.

when introducing yourself, you need to be clear and focused, and you can introduce your work and study experience in detail. It is suggested that you can keep smiling at any time during the interview to show your carefulness and affinity and add points to the interview.