Hotel lobby service oral English situational dialogue

The oral English situational dialogue of hotel front office service is as follows:

R: Good morning, madam. Can I help you?

Hi, I reserved a room under the name of Lily Bass. Could you check it in for me?

R: Sure, just a moment, please.

I'm sorry, ma 'am, but there is no Lily Buys. Do you have a confirmation letter from our hotel?

G: No, they didn't give me a letter. They just gave me a number.

R: The confirmation number is fine. What's the number, please?

G: 232987。

R: ok. Lisa bath's single room, Ms. Lisa bath?

Oh, no, they didn't hear you clearly, not Lisa, but Lily.

R: I'm sorry we made a mistake. I've changed the record for you.

G: that's all right. Here is my passport and credit card.

R: Thank you. Just a moment, please.

Sorry to have kept you waiting. Your room is on the 12 floor. Here is your key.

G: thank you

R: you're welcome. Good Night!

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