The relationship between the three major business departments of the hotel

The relationship between the three business departments of the hotel is as follows:

The lobby is the only place where every guest arrives and leaves the hotel. It is the place where the hotel serves the guests, and it is also the place where the guests form their first and last impressions of the hotel. The lobby is the core of the whole hotel service.

According to the hotel's business and management policies, the food and beverage department is fully responsible for budgeting, planning, operation and supervision of Chinese, western and snack managers. Complete the work in strict accordance with the requirements and provide high-quality catering services to the guests as needed.

As an important department in hotel operation, the main task of Housekeeping Department is to provide guests with comfortable, quiet, elegant and safe accommodation environment, and provide detailed, convenient, thoughtful and enthusiastic services according to their habits and characteristics.

Among the three relationships, the front office is the exposure, and the catering department and housekeeping department are the core of the experience.

Other functions:

1. The lobby is the "window" of the hotel, which reflects the overall service quality of the hotel.

2. The front office is the hotel information center and the customer service coordination center; (decision-making role, coordination role).

3. The front desk is the representative of the hotel and an important link to establish a good guest relationship; (public relations role).

4. The front hall is the facade of the hotel, which plays an important role in forming a deep impression on the guests and the public; (social role).

5. The sales performance of the front office is directly related to the economic benefits of the hotel. (economic function).