Weekly Work Plan of Hotel Salesman

With the expansion of market share and the increase of customer categories, the quality and quantity of our sales and management work must be improved as soon as possible. The following is the "Hotel Salesman's Weekly Work Plan", hoping to help you!

A week's work plan of the hotel 1. Front office:

1. Maintain the overall image of the lobby, and arrange cleaning to wipe and clean the glass inside and outside the lobby (with Manager Tian, starting on Tuesday).

2. The locker at the front desk will follow up and be in place this week. The overall specification of the locker room After the locker room is in place, formulate and implement the health management system (after the locker room is in place, conduct health supervision and inspection every day)

3. The gfd at the front desk should be standardized, and the tooling, headgear and shoes should be standardized, and the makeup should be light (summer clothes will be issued on Tuesday).

4. Strengthen the standardization and conciseness of customer service language, business training and business proficiency.

5. The training front desk actively cooperates with all departments to reduce friction, and completes the transfer scheduling with all departments (middle management trains employees, and all departments strengthen communication).

6. Make a good sales plan at the front desk, carry on the sales knowledge at the front desk and implement it to everyone (supervise and test the sales skills set before every day).

7, accounting follow-up, cooperate with financial settlement group purchase accounts! The accounting settlement process signed by shareholders is more standardized!

8. Follow-up of taxi commission

9. On Thursday, new rules and regulations were added to the front desk, and they were reported to Xudian for approval after being formulated. 10, emergency case handling training will be conducted again on a weekly basis.

Second, the sales department:

1, the monthly turnover task 1.6 million, and only 50% of the monthly task was completed by the 20th. 86 thousand yuan.

2. Work out the sales plan and sales volume this week with the sales manager.

3. The leaflet page has been sent out, and it is necessary to send a single page and a sales card.

4. Online sales will follow up again and negotiate the group purchase price.

5. The original customer calls from 15:00 to 16:00 every afternoon.

6. Implement royalty accounting, royalty standards and reimbursement regulations in the sales department (need the guidance of Xu Store).

Third, the security sector.

1. Increase the security guard's awareness of fire fighting, and start to check the fire fighting equipment every day this week (gradually improve, look forward to the overall fire fighting safety training in June).

2. Strengthen safety awareness, patrol floors and parking lots at night, and report any abnormality in time. (Continuous intensive training)

3. Sanitation of the parking lot (unified cleaning will be started next month 1, because only two security guards are on night shift this week, and the parking lot is not well lit).

4. Drawing a parking line in the parking lot this week (cooperation between the engineering department and the security department) needs the guidance of Xu Store (expected Thursday). Fourth, standardize the basic processes of all departments this week, cooperate with each other, and make detailed work plans for all departments of the hotel in June! Please give instructions on the shortcomings. At present, there is still a lack of standardized service concept, brand image understanding and customer service standardization is not in place!

Hotel weekly work plan 2 1. Basically establish the hotel's various institutional systems and form a more standardized personnel management. According to the general requirements of the management system, various management rules and regulations, employee reward and punishment system and daily training management regulations have been completed, making daily management more institutionalized, standardized and operable. The first draft of employee handbook and other systems has been compiled.

In addition to improving the original human resource management system, according to the labor law and labor policies and regulations, combined with the actual situation of the hotel, the contents of rewards and punishments, assessment, transfer and selection, vacation, labor relations, etc. were clarified, and the labor and personnel management system was gradually improved.

Second, in order to meet the needs of hotel development and personal development of employees, vigorously strengthen training.

In order to continuously enhance the hotel's competitive strength, improve the quality and ability of employees, and meet the needs of the hotel and employees' personal development, the human resources department has formulated relevant training management regulations and carried out daily training inspections. Corresponding work has been done in training planning and coordination.

1, through careful organization, conscientiously do a good job in various training work.

On-the-job training for new employees is conducted in two phases. More than 50 people participated in the first phase of hotel new employee training. After the management company came, it assisted the second employee training.

2. The daily training of each department has achieved remarkable results.

Taking the housekeeping department as an example, on the one hand, each team focuses on training employees' quality, work attitude and service etiquette; On the other hand, seriously implement the training plan of the month, complete the training tasks, and organize daily job business learning.

3. Organize employees to participate in competitions and check the education and training of employees.

Organized waiters to participate in Tengzhou employee skill competition, and won the second place in the group and the gold medal in the chef cooking competition.

Third, strict "law enforcement" effectively corrected violations.

Management and rewards and punishments are important measures and means to maintain the system.

Therefore, before the establishment of the quality inspection department, the human resources department strictly implemented various rules and regulations and employee codes, rewarding those who have made meritorious deeds and punishing those who have not, and everyone was equal before the system, thus safeguarding the normal interests of hotels and employees.

The human resources department takes a series of measures to solve the phenomenon of employees' violations, such as criticism and education, supervision and inspection, daily notification and fines. And strengthen quality inspection, strictly implement the implementation of various systems in the service area, and severely deal with violations of hotel regulations.

Fourth, strengthen management and streamline institutions.

20 17 is the year the boss changed. Combined with the management mode of Jining Hong Kong Hotel, our department has gradually formed a set of personnel management system that can reflect the new hotel itself. In terms of organizational structure, based on the principle of simplification, necessity and rationality, a reasonable three-level vertical management model has been set up according to the functions and powers of various departments, and the goals of streamlining the organization, fine personnel, few levels and high efficiency have been initially realized.