A woman in Zhengzhou, Henan stayed in a hotel and soiled her towel, and was asked to buy it for 338 yuan. Is the hotel’s request reasonable?

This is an incident that happened at the Zheng Aoti Jianguo Hotel in Zhengzhou City, Henan Province. A woman’s company organized a training. The woman had just dyed her hair and accidentally soiled the hotel’s towels and other items. The hotel Claiming that it could not be cleaned, the woman was asked to pay 338 yuan in compensation. This incident caused a lot of controversy on the Internet.

Some people think that since things in the hotel are soiled, they should be compensated according to the price. After all, the hotel also has its own costs. Some people think that the hotel is making a fuss. Towels stained by hair dye are easy to wash, but they have to be cleaned. It is really unreasonable to ask for a fee of 338 yuan. The cost of five-star hotels is questionable

The point of debate among many people is not whether they should buy this towel, but that the price of 338 yuan is indeed unreasonable. As we all know, five-star hotels use luxury standards. , but is a towel really worth 338 yuan? This point is the focus of the contradiction.

I once learned about the supply chain of a four-star hotel. The cost of linens and other items is indeed high, but it should not reach 338 yuan for a towel. The hotel requires the woman to compensate based on the selling price instead of It is the purchase price, and the towel cannot be used for the first time. There are problems such as depreciation. I think this price is indeed unreasonable. Which should be given priority, washing or compensation?

Maybe ordinary people don’t know whether hair dye is easy to clean, but as a five-star hotel, this concept must be there. The woman said that after she bought the towel for 338 yuan, it was easy to wash it when she took it home. This was the point where the conflict broke out, and what made the woman feel very angry.

As a five-star hotel, not to mention that its service concept and price should be service as its priority. Any hotel should first consider washing, not compensation. Only those who cannot clean it should do so. Discuss compensation issues. The hotel didn't know whether it had no common sense or was trying to save trouble, so it let the woman spend 338 yuan to buy the towel. This not only made many people think that the five-star hotel was not worthy of its name. Behind the incident, we re-examine five-star hotels

In real life, we always praise five-star hotels so much that we yearn for the comfortable experience and high-quality services that five-star hotels bring. However, the repeated service and hygiene problems in five-star hotels make us have to re-examine the concept of whether they are worthy of five stars.

Five-star hotels face consumers with high prices and a proud attitude. In addition to its better environment than other hotels, the service and sanitation are very worrying. This is an issue that market supervision should pay attention to. The difficulty of safeguarding rights

After the Minsheng Channel column published this related report, the person in charge of the hotel said that there was a problem with the work process. In the end, the hotel apologized to Ms. Zhu and refunded 338 yuan. Although nothing was lost from Ms. Zhu's point of view, all problems require media reports or Internet fermentation before they can be solved. This is something we should reflect on.

If there is indeed a problem with the hotel's work process, then the hotel should not ask for compensation at all, let alone retaliate afterwards. The difficulty of safeguarding rights is the reason why many people are unwilling to safeguard their legitimate rights and interests. Although 338 yuan is not a large amount, the energy spent on safeguarding rights and the consequences to be borne are incalculable.