It is Ctrip. Com liar? Let's talk about it.

Ctrip. Com, profiteer Ctrip. Com, liar Ctrip. Com, an unscrupulous merchant Ctrip. Com, earning black-hearted money will lead to a terminal illness! Needless to say, you must never go to Ctrip. Book a plane ticket at com in the future and see their after-sales service. Nothing you ordered is reliable. You treat consumers as idiots and design traps for you to drill step by step. If something goes wrong, you will patiently answer that you won't do anything. Behind the humble attitude of customer service is a dirty heart, earning the hard money of ordinary people! ! ! ! Like a robbery! The thing is, on July 2 1, I booked a plane ticket from Changchun to Zhengzhou for my friend. Sadly, I didn't check Ctrip's reputation online before booking. ) I downloaded Ctrip's APP with my mobile phone. It's the first time to use it. To tell you the truth, the reservation was relatively smooth and the price was very favorable. When I entered the passenger information, my friend's name was Yan, which was linked by the input method. It's * * gorgeous, with one more word. After I paid the money and received the order, I found it and called the customer service in time. Customer service 1 (male): He said that if there is no ticket, you can change it within 10 minutes after the order comes out. This feedback is very good. I immediately hung up the phone and asked him to coordinate. Unexpectedly, they issued tickets really quickly. As soon as I got off the phone, they issued tickets. I'm a snitch! How to solve it? Customer service 1 said that it can only be refunded, and the name cannot be changed. It's my fault that the name is missing one word, I admit it, but when I called the civil aviation company, the other party told me that the drawer applied for it, and my situation could be changed, but customer service 2 (female) said that the civil aviation would not change it, and later said that I would book another ticket, and then they applied to the civil aviation company for a full refund of the ticket with the wrong name, but they could not agree. Customer service 3 (female) said that it is possible that civil aviation will not change. Oh, my god, some people reply like this, that is to say, depending on the mood, you can retire if you are in a good mood, but you won't retire if you are in a bad mood. If I take the initiative to refund the ticket, I can only refund more than 100 of the airport construction fee, and the reservation of 1600 becomes Ctrip's profit! I later asked people in the industry, this is naked fraud! I bought another plane ticket and finished his business. You will still lose money when you come back. Ctrip did this business, hehe, what a scum! From the beginning to now, in less than 24 hours, five customer service staff have talked to me. That's a good attitude, that is, they don't answer your questions or solve them! Finally, I only asked the other party one sentence: the airline can only handle it after receiving the application from the ticketing company. Why doesn't Ctrip submit an application? Why don't you submit an application? Do you really treat consumers well? Can our nearly 2000 yuan make your company bigger? Finally, I won't refund this ticket, even if the plane is empty, I admit that I won't let Ctrip make this profit! So far, the problem has not been solved. A friend of the airline told me that only the issuing company can apply for a name change, otherwise no one can do anything. In this case, my approach is as follows: 1. Complaint 123 15 consumer association. 2. Prepare to start the complaint procedure. If you can't win, I will respond to you, otherwise the legal department of their company will be idle. I want to tell you my experience through the internet. Don't order anything on Ctrip. Apart from the problem, they are grandfathers, and we consumers are grandsons, so we won't help you. Don't have any illusions.