What is the correct procedure to open the door when a hotel guest loses his room card?

1. Check the guest's information, including the guest's name and birthday. If you can get your ID number or passport number, so much the better.

2. Then make a room card for the guest, but you have to make a new room card, and you can't choose to add one. If you choose the latter, you can open the door if you lose that key. In order to protect people, a new key is usually provided when a room card is lost.