Reflections on uncivilized phenomena in tourist attractions

Shenzhen Evening News reporter Su Runjing reported that during the Golden Week of the Spring Festival just past, the number of tourists and business income in various scenic spots in our city have achieved good growth, and the number of citizens participating in domestic and outbound tours has also increased compared with the same period last year. While having fun, have you noticed the etiquette of tourism civilization? According to the local tour, road tour and foreign tour of Shenzhen people, the reporter visited major scenic spots and travel agencies respectively, and found that although there are still a few uncivilized phenomena in tourism, the vast majority of citizens showed good civilized quality when traveling.

A

It's hard to see Shenzhen people talking loudly when traveling abroad.

Mr. Chen from Chaoshan took advantage of the Spring Festival to reunite with his eldest son in Shenzhen. After visiting splendid china and Window of the World, Mr. Chen found that the ticket purchasing points in the scenic spot were always orderly. "There are many people in the Spring Festival scenic spot, and there are hundreds of tourists waiting for some projects, but I see that tourists consciously queue up quietly, and no one pushes them, which is very rare."

What is the civilized quality of Shenzhen people playing in other places? The reporter visited several large travel agencies in the city. Most tour guides report that Shenzhen people travel abroad with high quality and will fight for unfair treatment, but they rarely make any noise when playing. Miss Luo, the tour guide, told the reporter that she once took a tour group to Greece. In the evening, some tourists went to a local bar for free, and the local residents were drinking and chatting quietly, but the group members she took were embarrassed. However, she found that the situation has improved in recent years, and the phenomenon of loud noises from outbound tourists in Shenzhen has gradually decreased.

B

Bad habits such as littering and lettering have to be changed.

Although the tourism quality of Shenzhen people is generally recognized, the reporter found during the Golden Week that some uncivilized tourism phenomena still appear from time to time.

During the Spring Festival, sunny weather attracted many citizens to go out and climb mountains. There are many tourists in Wu Tongshan Forest Park, but the reporter found that the phenomenon of littering has also increased. A sanitation worker in the park told reporters that every day the park will clean up a lot of garbage. "In Shenzhen, littering is relatively rare, but when it comes to festivals, citizens seem to lose control and start littering everywhere."

Some vendors selling simple hammocks do business in Wu Tongshan Forest Park, and even directly tie hammocks to small trees, and use the shade as hammocks for rent, which is also visited by many tourists. Compared with the surrounding lush forests, several small trees tied to hammocks are obviously bare and their trunks are bent. In the Phoenix Mountain in Baoan, some citizens broke branches and green leaves along the road according to the tradition of "taking money out for the New Year", and many trees were "scarred".

In the scenic spots in the city, some citizens climbed the boulders and statues of the scenic spots in order to grab the "best photo spot" with a better angle. Some children followed them to take photos and play on the sculptures of the scenic spots, but parents didn't stop them at all.

Who is mainly responsible for similar uncivilized phenomena? The reporter conducted a random interview on this issue. More than half of the respondents said that it was mainly because of the need to improve the personal quality of tourists. Another 34% respondents believe that the government should undertake the responsibility of educating citizens. 7% of the respondents think that travel agencies tip tourists when organizing groups. According to industry insiders, the seriousness of tour guides has a lot to do with the civilization of the team. The task of a tour guide is not only to guide sightseeing, but also to guide civilization.

Expert review

"Tourism civilization, Shenzhen should be at the forefront of the country"

Institute of Comprehensive Development (China)

Ding Song, Director of Tourism and Real Estate Research Center:

A big tourist country includes not only the richness of tourism products and the perfection of tourism system, but also the quality construction of tourists. In this respect, I believe that Shenzhen will be at the forefront of the country. With the continuous improvement of China's opening to the outside world, the tourism industry has developed rapidly in recent years, and gradually integrated with international rules. People gradually learn to abide by the customs and rules of tourist destinations when traveling, which is a very obvious progress. Shenzhen's economy has developed rapidly and its system construction has a good foundation. In recent years, there are few uncivilized phenomena such as loud noise when citizens travel. On the other hand, there are many go on road trip citizens in Shenzhen. At present, the Road Travel Association has helped the government to regulate the market order, and citizens are paying more and more attention to tourism civilization in go on road trip. In the next 5 ~ 10 years, people's travel modes will be better, and Shenzhen will be at the forefront of the country in terms of tourism civilization construction.

Civilization etiquette classroom

Travel abroad:

Obey the arrangement and strictly abide by the time agreement

(1) greet each other politely.

(2) Strictly observe the time agreement.

(3) Obey the arrangement of tourist seats.

(4) Listen to the explanation quietly and patiently.

(5) Mutual comity between peers.

(6) Protecting the ecological environment of cultural relics.

(7) Take photos and observe the regulations.

(8) Respect ethnic and religious customs.

Tour guide service:

Stand up in the face of danger

(1) Before the tour guide, you should hold relevant certificates, provide listing service, introduce yourself and take the initiative to say hello.

(2) The tour guide should smile, guide carefully, introduce patiently and take the initiative to remind.

(3) The arrangement should be reasonably distributed, meet the needs, take care of the old and the young, and respect privacy.

(4) When encountering danger, stand up, calmly respond, and evacuate in time to ensure safety.

(5) When responding to the lawsuit, you should exercise restraint, listen carefully, solve it reasonably, and politely refuse.

Check into the hotel:

Take good care of the facilities and don't use the towel in the guest room to shine shoes.

(1) Wait in the lobby when you sign up for the tour. You shouldn't crowd the front desk or make noise.

(2) When staying alone, you should go through the formalities at the front desk, greet politely, whisper softly and wait patiently.

(3) Thank the porter for his help and give him an appropriate tip.

(4) After entering the guest room, close the door consciously, don't make noise in the room, and don't turn on the TV too much to affect other guests.

(5) Don't walk out of the guest room in pajamas or underwear, and don't walk or visit in the corridor.

(6) Take good care of guest room facilities, be friendly to waiters, respond to waiters' greetings, and save water, electricity and electricity.

(7) Garbage should be put into the dustbin.

◎ Special tips:

You can't use sheets, towels and bath towels to shine shoes in the guest room.

When taking a bath, the lower end of the waterproof curtain should be hung in the bathtub to avoid wetting the bathroom and guest room floor.

Hotel services:

Customer first, solve minor contradictions in time.

(1) Appearance should be dignified and generous, smiling and polite.

(2) Expression should be cordial, polite, friendly and concise.

(3) Welcome guests, be polite and respectful, answer any questions and say goodbye when you leave.

(4) The service should be self-help, active and enthusiastic, respectful of privacy and considerate.

(5) Thank the guests for their suggestions and adopt them gladly.

(6) Apologize for the guest's complaints and handle them in time.

(7) apologize for the difficulties of the guests and be patient again and again.

(8) Express the requirements of the guests in good faith and meet them as much as possible.

(9) Show love and special care for the difficulties of the guests.

(10) We should pay tribute and thank our guests for their kindness.

◎ Special tips:

Never ignore, prevaricate, perfunctory, impatient, argue, humiliate or even insult the guests, and never use, keep, hide or even steal the guests' articles or articles abandoned by the guests. Sudden accidents should be calm, customer first, solved in time and handled properly.

—— Excerpt from Ceremony in Shenzhen —— A Concise Reader of Civilization and Etiquette —— Building a New Style to Welcome the Universiade.