How to reserve a table at the hotel reservation office? The guests are satisfied, and so are the waiters.

You should straighten out your work procedures first, that is, know your job responsibilities! Let's sum up the problem again! According to what you have reflected above, you are not clear about your job responsibilities (1) and the preparation before booking.

1. Check the reservation report and various statistical tables, and know the situation of the rooms that have been reserved and the number of rooms that have been reserved.

2. Check the computer to find out the situation of the guests staying in the hotel and leaving the hotel on the same day, and know which rooms can be booked from which day to prevent conflicts between reservations and rooms.

3. Check the handover records to understand the planned handling of completed and unfinished work.

4. Prepare the reservation list, reserve forms and supplies, and adjust the computer to be in working condition. (two) the letter is scheduled to accept the procedure

1. Receive the guest's reservation application letter and submit it to the reservation foreman for review. Reservation foreman classifies according to group reservation, conference reservation, individual reservation and company reservation.

2. Team, conference and important reservations shall be accepted by the foreman, and reservations for companies and individual travelers shall be accepted by the reservation clerk.

3. All reservation personnel should consult the Room Reservation Process Control Table quickly and decide whether to accept the guest reservation application on the basis of mastering the available rooms. (3) Letter appointment processing program.

1. Reservation processing of team letters. Read the contents of the letter in detail to understand the specific requirements of the booking unit and contact person, the booking time and quantity of the guests. Fill in the "group guest reservation form". Count the number of reservations and give the reservation form to the computer operator.

2. Meeting letters are arranged for processing. Read the letter in detail, master the organizer's reservation requirements, fill in the "conference room reservation form" and give it to the computer operator.

3. Booking of company and personal letters. According to the guest's room reservation requirements, directly fill in the "personal and company guest reservation form" and submit the reservation form to the computer operator.

4. Write a confirmation letter for booking a room. After all kinds of reservations are confirmed to be acceptable, write a confirmation letter for the reservation, submit it to the reservation foreman for review and issuance, and then send it in the form of a letter from the guest.

5. For the unacceptable reservation or the reservation whose time and room type can't meet the requirements, the written refusal letter or reply is listed as "on standby" or "priority waiting". After being submitted to the foreman for review, the guest will send it by letter.

6. The computer operator will input various reservation forms into the computer according to the requirements of room reservation. According to the computer statistics, the "room reservation process control table" is revised to provide the basis for the subsequent letter reservation, and the reservation list and materials are filed according to the guest's entry date.

7. Register the letter in question and give it to the foreman. (4) Oral reservation processing program

1. Guests come to the store to make oral reservations. Ask the guests in detail about their requirements and ask them to fill out the reservation form. Tell the guest to fill in the requirements, then review the reservation form, give it to the computer operator to input it into the computer, and send a confirmation letter to the guest. If you don't know the reservation time, number and type of rooms, please bring the reservation form back, fill it out and send it to the hotel reservation office, then input it by computer and file it.

The guest booked the room by telephone. Ask the guest's needs in detail, fill in the reservation form, repeat the contents of the reservation form to the guest, and enter the contents of the reservation form into the computer after confirmation.

3. If the reservation is full and can't meet the requirements of the guest, politely refuse, ask the guest to make a reservation in another hotel or help the guest to contact the reservation.

4. If the guest is willing to pay the deposit or reserve the room fee, the room manager should express his gratitude and ask the guest to pay at the cashier in the front hall according to the order, and then input the order content into the computer to make a room reservation in Baoding.

5. Archive the reservation form according to the date when the guest enters the store. (5) Room reservation inspection procedure

1. First inspection. 20 days before the guest enters the store, find out the reservation forms and letters that need to be checked that day, contact the reservation person by phone or other means, and verify the number of people scheduled, the number and type of rooms, the date of entry and exit, etc. If there are any changes, the order and computer records should be revised, and the order should be stamped with the seal of "first investigation".

2. Second inspection. 7 days before the guest enters the store, find out the orders and letters checked that day, check the reservation without clear arrival date and flight, and contact the reservation person to implement it. Modify the order and computer records, and affix the seal of "secondary check" on the order.

3. For the "priority waiting" and "standby" reservations, refer to the "Room Reservation Process Control Table". When there is a room, it will be converted into a formal reservation, and a room reservation confirmation letter will be prepared and sent to the guests.

4. Book VIP guests, important teams and meetings, seal rooms with computers, and notify the reception desk in the front office to reserve rooms until tomorrow.

5. The third inspection. On the day before the guest enters the store, find out the orders and letters and carry out the following inspections:

(1) Check whether all letters are consistent with the contents of the order to prevent mistakes.

(2) Understand the reservation situation of non-guaranteed rooms, contact the reservation person, check the reservation content, and urge the guests to come to the store.

(3) Check VIP reservations and important orders again for errors, and ask the reception desk in the front office to seal all reserved rooms again to ensure that all reserved guests have rooms when they enter the store.

(4) Contact the sales department to check whether the reservation is consistent with the telex content and the agreed house price of the team, and whether it conforms to the contract and agreement.