Traditional Culture Encyclopedia - Hotel accommodation - Which department does B&B complain to?
Which department does B&B complain to?
1.B&B complained to the consumer association. The specific complaint methods are as follows:
(1) Pay attention to retaining evidence materials when consuming, such as invoices, consumption lists, receipts, credit card records, bank remittance records, screenshots of successful online transaction payment, etc.
(2) when making a complaint, it is necessary to provide the facts and relevant evidence of the reported person's violation of laws and regulations;
(3) Consumers can call 1 10 or 123 15 to report;
(4) The industrial and commercial departments will punish B&B according to relevant laws and regulations.
2. Legal basis: Article 16 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.
Business operators shall perform their statutory and contractual obligations. When providing commodities or services to consumers, business operators shall perform their obligations in accordance with this Law and other relevant laws and regulations.
If there is an agreement between the operator and the consumer, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations.
When providing commodities or services to consumers, business operators shall abide by social morality, be honest and trustworthy, and protect the legitimate rights and interests of consumers; Unfair and unreasonable trading conditions shall not be set, and trading shall not be forced.
2. What are the functions of consumer associations?
1, providing consumers with consumption information and consulting services;
2. Participate in the formulation of laws, regulations, rules and mandatory standards related to consumer rights;
3 to participate in the supervision and inspection of goods and services by the relevant administrative departments;
4. Accepting consumer complaints, and investigating and mediating the complaints;
5. If the complaint involves the quality of goods and services, a qualified appraiser may be entrusted for appraisal, and the appraiser shall inform the appraiser of his opinions;
6. Expose and criticize behaviors that harm consumers' legitimate rights and interests through mass media.
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