What are the job responsibilities and contents of the hotel front office manager?

Responsibilities and contents of the front office manager of the hotel:

1. Accept all complaints from guests to various departments of the hotel and safeguard the interests of the hotel.

2. Maintain the order of the lobby and the safety of guests, and always keep the lobby quiet, elegant and civilized.

3. Supervise and inspect the work and discipline of the lobby staff.

4, check the lobby area and lobby facilities in good condition, keep the elegant style of the hotel.

5. Check the inside and outside of the hotel to ensure the normal operation of various functions and eliminate preventable disadvantages in time.

6, responsible for coordinating the treatment of the guest's illness and other emergencies.

7. Establish and maintain good relations with our guests.

8. Answer all the guests' inquiries and provide all the necessary help and services for the guests.