Hotel performance appraisal scoring rules

(1) Waiter?

Basic salary for service staff is 700, basic salary is 200, performance salary, wine award, others?

Assessment method (performance salary): ?Monthly skills examination , divided into oral test and written test (20 points)

1) The total score of the assessment is 100 points (2 yuan per point)?

2) 2 points for appearance and appearance?

3) Two points for one service violation?

4) Five points for ten items of discipline (21---30 items)?

5) Three days of basic salary for one absence from work . ?

6) 5 points for each of the ten items in the service process assessment?

7) 10 points will be deducted if the monthly attendance rate is less than 80?

8) Being late 10 points for leaving early more than 5 times?

9) 50 polite expressions (0.5 points/item)?

10) Oral test, 10 points will be deducted if the written test score is less than 70 points ?

11) Five points will be deducted for poor hygiene more than 5 times a month?

(2) Health quality inspection team leader?

Position salary 700-300 yuan Other awards for the Performance Drink Award? Performance appraisal method? The total score of the performance appraisal is 100 points (3 yuan per point). Monthly skills test, divided into oral test and written test (20 points)?

1) The total score of the evaluation is 100 points Points (2 yuan per point)?

2) Two points for grooming once?

3) Two points for one service violation?

4) Ten points for discipline Each item is worth 5 points (21---30 items)?

5) Absence from work will result in three days of basic pay. ?

6) 5 points for each of the ten items in the service process assessment?

7) 10 points will be deducted if the monthly attendance rate is less than 80?

8) Being late 10 points for leaving early more than 5 times?

9) 50 polite expressions (0.5 points/item)?

10) Oral test, 10 points will be deducted if the written test score is less than 70 points ?

11) Five points will be deducted for poor hygiene more than five times a month?

12) Two points will be deducted for not participating in each health inspection?

(Three ) Front office foreman?

1000 bonus during internship period? Position salary: basic salary 1000 yuan 300 yuan floating area evaluation bonus (200 yuan)? Performance appraisal method?

1) Total performance appraisal score 100 points (5 yuan per point)?

2) Collect feedback from guests at each table (2 points at a time)?

3) The employee turnover rate in the region is higher than 10 10 points, and 20 points will be deducted if the score exceeds 20, and so on. ?

4) If the hygiene of the area is poor 5 times, 5 points will be deducted and so on. ?

5) Maintain a good attitude during work hours and obey management arrangements for 10 minutes at a time. ?

6) A complaint from a guest in the jurisdiction will be worth 10 points. ?

7) 20 points for each fight among employees in the jurisdiction. ?

8) If you are not proactive in your work and cannot play an advanced role model, 10 points will be awarded once. ?

(4) Front office supervisor?

Position salary: base salary 1,500 yuan, performance salary 500 yuan, others?

1) Performance appraisal is 100 points (one point is 5 Yuan Zhi

2) Accept the leadership of the hotel manager, conscientiously implement the guidelines, policies and regulations of hotel operation and management, and resolutely implement the management plan. (5 points?

3) Comprehensively understand the number and nature of seats in the hotel and the service functions of all facilities in the department. Through the control and reasonable distribution of operating sales, the hotel can achieve a relatively reasonable income rate. (10 points)

4) Lead all employees in the department to complete various management indicators and tasks assigned by the hotel. (10 points) ?

5) Responsible for formulating work plans and summaries. (10 points) ?

6) Train employees so that the department as a whole has good service skills; motivate employees to maintain a high degree of enthusiasm for work; supervise employees to ensure the normal operation of each service position in the department.

Control the hotel's employee turnover rate Feed 5. (10 points) ?

7) Solve customer complaints independently, actively coordinate with various departments, and cooperate with the work. (10 points) ?

9) Strictly implement hotel management rules and regulations, and disciplinary action will be taken for violations. ?

10) Lead the quality inspection personnel to do a good job in health inspection (5 points)?

11) Participate in the daily meeting of the catering department and complete the uploading and issuing tasks. (5 points)?

12) Regularly conduct performance evaluations of subordinates and implement rewards and punishments according to the reward and punishment system (10 points)?

13) Do a good job in the onboarding and probation period of new employees training to understand the dynamics of thought. (5 points