Ask the hotel manager to be promoted.

Dear friends, your promotion depends not only on your work enthusiasm, but also on your work ability. In other words, it depends on whether you are suitable for this job.

Let me make a simple analogy. For example, if you are a straightforward person, it is difficult to understand what others say in character, or you believe what others say, then you may lack a basic ability to be a hotel, that is, keen insight. For example, a guest asks you, "Is there a Starbucks near your hotel?" What's your answer? Have you told the guest where the nearest Starbucks is, or have you considered the guest's needs, whether the guest needs a cup of coffee or a snack, or whether the guest needs a place to talk to someone? If you just tell the guests the location of Starbucks, there is no problem, then at the same time you will not become a good hotel person. If you tell the guests the location of Starbucks and then ask them if they need a cup of coffee or some afternoon tea, if the answer is yes, then you can give them a better recommendation. For example, if your hotel provides an afternoon tea package for guests, why not suggest them to try it? Or guests need a meeting place. Maybe the Starbucks near you is noisy. Can you give them more professional advice? This is the difference in service level.

People with this ability may not be competent for management; But without this ability, there is no way to be competent in management.

The following are some abilities that I think a hotelier should have. I don't think working in the hotel industry has much to do with what I have learned. Any management ability and management method is only a reference for a manager, not the whole. How to use these methods flexibly is the ability that a manager should have.

1, patience and listening ability. What you need is someone who can't be impatient, at least someone who can control his emotions. You can't show it even if you are angry. You need to be a patient person, both for your guests and your subordinates. The ability to listen is easier said than done. How to make others feel that you are listening, that you are listening carefully and that you have heard the idea is a skill.

2. Keen observation.

3, analytical ability, from the words of your guests and your boss, you can get the meaning behind them.

4. Ability to resist pressure and strike, and make the right choice even in the most urgent and stressful situation. Whether to retreat in the face of problems and whether to think that others can help themselves is the biggest difference between a manager and an ordinary employee; The way of thinking of managers is to solve all the problems within their own authority, rather than thinking about how to seek support; At the same time, managers should be ready to support their subordinates at any time.

5, the spirit of cooperation and the ability to convince others.

6. Self-discipline. To manage others, we must first do it, at least in front of subordinates; Or even if you can't do it, there are other convincing places. The source of the so-called management power is not just your position, but you won it from your subordinates.

7. Affinity and trustworthy conversation. Successful managers will make your subordinates and guests confident in you, willing to tell you what they think and ask you for help.

8. Endure loneliness. Always be prepared for the opportunity, it may be a long time, you need to hold your breath. A hotel is a place where seniority is discussed. It is unwise to change jobs frequently before taking a management position, because you are wasting your time accumulating qualifications.

9. Good health. A hotel is a place where you are asked to "jump on it". First of all, you must ensure your health.

10, the most important thing is that you should love your post and make unremitting preparations.

We say that enthusiasm is good, but it is easy to dissipate. You should consider whether you are ready, whether mentally or physically. There are many opportunities, and the hotel will still retain talents.

I wish you success!