How do hotel service center staff greet guests?

(1) Welcome preparation: Before the guests arrive, check their personal appearance: A must wear neat uniforms according to company regulations, and do not wear heavy makeup. B pay attention to your mental state and don't bring emotions to work. Welcome guests in a clean, refreshing, energetic and energetic state.

(2) Welcome: When the guests arrive at the distance of 1.5-2 meters, all customers should bow at 35 degrees and greet the guests actively, neatly, politely and with a smile: "Good evening, sir/madam! Welcome! "

(3) Ask the guest: take the initiative to meet. "Do you have a reservation, sir/madam?" If the guest says he has a reservation, he should ask the guest the room/station number and last name, and then look it up quickly on the computer. Check with the guests when you find it. For example, "You are Mr./Ms. XXX, and you have reserved room XX. Contact number XXXXXXX, etc. " If the guest has no reservation, ask if the guest is coming to KTV, disco, performing arts bar, etc.

(4) Guide the guests: guide the guests into the elevator.

(5) Introduce the company's equipment and consumption: you can briefly introduce the company's facilities, equipment and consumption price in the elevator to guide the guests to the floor.

(6) Handover with the area: When the floor attendant receives the transferred guests, both parties should make clear the handover, but the room number, the name and contact number of the reservation guest should be made clear; Unscheduled guests should know the type of room they need.

(7) Guide the guest to the room/dining table: guide the guest to his room/dining table according to the type of room/dining table required by the guest.

(8) Card opening: No matter whether it is reserved guests or non-reserved guests, after the guests confirm the room, they must clearly open the card according to the specifications.

(1) Kagan gives it to the cashier: after opening the card according to the specifications, insert the card body into the card box at the door, and Kagan gives it to the cashier (the cashier opens the room quickly).

(10) Welcome guests at home: after paying Kagan, quickly return to home and welcome the next batch of guests as required.