The hotel accidentally broke a guest’s mobile phone during ward inspection, which is the responsibility of the hotel

The law does not clearly provide for this. If the damage is discovered after the guest leaves the hotel because the housekeeper did not check the room carefully, the housekeeper will generally be partially responsible.

The specific rules for this must refer to the hotel management system where the waiter is located. The more common hotel management system includes this item, hotel property: hotel items (including items issued to employees) are hotel property. Regardless of negligence or intentional damage, the parties must compensate at their discretion. If an employee commits theft, the hotel will immediately fire him or her and hand it over to the public security department depending on the severity of the case. If a guest damages hotel items, the guest will naturally be responsible for compensation.

If the damage is discovered after the guest leaves the hotel because the housekeeper did not check the room carefully, the housekeeper will generally have to bear part of the responsibility. During this period, there was no necessary contact with the waiter. So the waiter only needs to do what is within her scope of authority.

Procedure for item compensation for in-store guests:

(1) When the waiter discovers that the guest has damaged items, fill out the "Item Compensation Form" in a timely manner, and wait to see the guest to explain the situation and invite the guest confirm.

(2) Negotiate with the guest about compensation matters. When you see the guest, explain the situation to him. The attitude should be gentle, sincere and firm. There should be sufficient evidence and sufficient reasons. When the guest approves and agrees to pay, ask the guest. The payment method is debit or cash. If it is debit, ask the guest to sign for confirmation. If it is cash, collect the cash directly and hand the "Item Compensation Form" to the guest.