Which hotel position is better?

Among hotel managers, as the "head of the family", the lobby manager plays an irreplaceable role for other managers. His primary responsibilities are naturally to maintain order in the lobby, handle guest complaints, and participate in external reception exchanges on behalf of the general manager... His role may seem large, but in actual work, he is often in a situation of doing nothing.

Generally speaking, the lobby environment is orderly, especially in some luxury hotels. There are well-established people coming in and out, and they will never cause trouble at will, and they rarely appear in public. On the occasion, there are words and deeds that are inconsistent with one's status, and there are other people on duty. From this point of view, the probability that the lobby manager will make a difference in maintaining order in the lobby is relatively low. The timeliness of handling customer complaints is still not very high. Think about it, if a regular hotel operates according to regulations in all aspects, how can there be so many complaints? If it really comes to the point where special personnel have to be arranged to handle complaints, then this hotel will almost be closed down. Participating in external exchanges for the general manager is even more minimal and can basically be ignored. The contrast between the actual work and the established arrangements made the lobby managers very confused. Tell the truth to the management, it will damage your image, and you can't let others know that you have done nothing; if you don't tell the truth, you will feel that your working hours are not full, and you will be ashamed of the monthly salary paid to you. After thinking about it, it's better to just live with it.

In some hotels with irregular management, the lobby manager's desk has become an empty decoration, and it is difficult to see the shadow of the lobby manager all day long, forming a "darkness under the light" in management. In fact, as a management level, there is still work to be done to truly play the role of lobby manager. At present, many hotels have made great efforts in arranging and detailing the daily work of lobby managers based on their own circumstances, so that lobby managers can play their due role.