Receiving program

In order to ensure that work or things can be carried out in an orderly manner, it is often necessary to plan in advance. The contents of the plan are mostly the work of superiors and subordinates or involving a large area, and are generally distributed in the form of "file headers". So how should we make a plan? The following are five reception plans I collected for you for your reference, hoping to help friends in need.

Reception plan 1 reception responsibilities

1. When accepting VIP reservation, follow up the arrival time of VIP, special reception level, guest location, etc. And issue a VIP notice; 、

2. Place an order with relevant departments in advance to prepare related gifts. Guests should check the room 2 hours before they arrive at the store, and ask the room to meet the use standards and the related gifts are in place;

3. When the distinguished guests arrive, the relevant personnel will meet them at the gate of the hotel;

4. Follow up the VIP service during the store;

5. Follow-up and feedback of 5.VIP guests' opinions.

I. Preparations before the arrival of distinguished guests

1. Sales Department

1) Take the initiative to ask the reception unit for VIP information, itinerary, specific arrangement of activities, requirements for entering the hotel, and sort out the details in writing and report them to the hotel's senior management.

2) Make detailed reception plans, issue VIP reception plans to the housekeeping department, catering department, administrative office, security department and other relevant departments, clarify the reception contents and responsibilities of each department, and do a good job in liaison and coordination of reception.

3) Be responsible for checking the specific shifts and arrival times of all VIP guests who check in the next day;

2. Welcome when the distinguished guests arrive

1. According to the VIP reception regulations, the assistant manager in the lobby will inform the relevant reception staff to wait in the lobby 20 minutes before the arrival of the guests, and inform the reception staff of the specific arrival time of the guests.

2. If the distinguished guests are greeted by the hotel car, the hotel representative shall immediately inform the assistant manager of the lobby of the arrival time of the guests after receiving them.

3. The assistant manager in the lobby must ensure that the driveway at the door is unobstructed, and the doorman and bellman in the lobby should be prepared according to the requirements of reception specifications and stand by at any time.

All hosts and receptionists must arrive at the lobby 10 minutes before the guests arrive to prepare for the welcome party.

Three. During the VIP stay

1. According to different VIP levels, the butler manager/assistant lobby manager/marketing manager must pay a courtesy visit to the VIPs staying in the hotel at an appropriate time every day to show that the hotel pays special attention to the VIPs, but the time for disturbing the guests should not be too long. The contents of the call shall include:

-Ask the guest's satisfaction with the comfort and hygiene of the room.

-Ask the guests' opinions on the service items and service quality of various business departments of the hotel.

-Ask the guests whether they receive special attention from the staff during their stay in the hotel.

-Ask the guests if they have any comments or suggestions on the hotel as a whole.

-Ask the guests if they have any special requirements.

-Ask the guests about the specific departure time and whether they need to arrange vehicles.

Reception Plan Chapter II I. Preparation before the Meeting

1, organize the meeting team, and define the job responsibilities. Large-scale meetings should also make detailed meeting work plans.

2. Send a meeting notice. Including the name, content, duration, time and place of the meeting and the scope of participants.

3. Print the meeting schedule, arrange the meeting procedures, and formulate matters needing attention.

4, large meetings should be grouped and put forward the convener of the group, the discussion place.

5. Print meeting vouchers for large-scale meetings. Such as time cards, time cards, work permits, invitations, etc.

6. The venue layout and venue layout should fully reflect the meeting atmosphere.

(1) Hang the emblem, emblem and flag board.

(2) Set up the rostrum, implement the leadership of the rostrum, arrange seats, set up the speaking seats, visiting seats and microphones to ensure the sound effect.

(3) Determine the layout of the conference table, clearly divide the sub-conference area and define the participants.

(4) Ensure that the lighting, ventilation, recording, video recording and air conditioning equipment are complete and effective.

(5) Place suitable flowers.

7. Post-service. Large-scale meetings should make detailed arrangements for accommodation, car use, medical care, culture and entertainment, security, etc.

8. Make preparations for speaking, voting, awarding prizes and taking photos at the meeting.

9, check the preparations for the meeting or report to the leadership.

Second, the conference organization and service work

1, the meeting staff arrived at the meeting place 1 hour in advance, and repeatedly checked the preparation of the meeting place.

2, do a good job of meeting sign-in, material distribution.

3. Check whether the leaders and spokespersons of the rostrum are here.

4. According to the predetermined plan, organize the participants to sit from front to back.

5. Maintain good order at the meeting place. 5 minutes before the start of the meeting, close the door of the meeting place, the participants will be seated, and irrelevant personnel will leave; Turn off your cell phone during the meeting. Generally, it is not allowed to find someone, and irrelevant personnel are not allowed to enter the venue.

6. Take minutes of the meeting and write a brief.

7. organize photos.

8. Book cars, boats and air tickets for the participants.

In order to arrange the work and life of leaders during their inspection in Shantou, and ensure their safety and health, the following reception scheme is formulated:

I. Reception time

20xx * month * day -20xx year * month * day

Second, the reception place

Pick-up location: Hotel: Inspection location:

Three. Investigation team member

Regional General Manager:

Director of the office: entourage: four. Person in charge of reception

Principal: (to be determined) Specific implementer: (to be determined)

Verb (abbreviation of verb) reception preparation

1, accommodation arrangements, booking hotel rooms in advance.

2. Formulate relevant inspection routes and itineraries.

3, meet the vehicle arrangement, drive to meet.

4. Arrange a banquet and pay attention to the eating habits of the inspection team.

5. Welcome matters are arranged in the store, and the door is marked: warmly welcome the leaders to our company to guide the work.

The arrangement of intransitive verbs to bid farewell and accompany the inspection team.

(1) At noon on, I drove the company's commercial vehicle out of the company and arrived at the inspection team.

(2) See the attached table for the arrangement of the person in charge and accompanying personnel during the inspection.

(3) The escort work shall be arranged by unified coordination.

Seven. Division of responsibilities and arrangements

Logistics personnel: responsible for arranging the arrangement of flowers (2 pots), fruit bowls (2 plates), mineral water (1 bottle/person) and tea (1 cup/person) in the meeting room and reception room to serve the meeting place.

Photographer: Responsible for taking pictures.

3, logistics is responsible for the implementation of the following work:

(1) Responsible for the maintenance of lighting in corridors, toilets, shops and outside shops. All lights in the shops are turned on during inspection. (2) Clean up the environmental sanitation of the store area, with no sanitary corner and no peculiar smell in the bathroom.

(3) Put flowers and welcome signs in front of the door and get them ready before tomorrow. (4) Responsible for arranging and implementing the welcome work at each checkpoint.

(2) Take the lead in supervising and inspecting the implementation of environmental sanitation and office order in the store, thoroughly clean the office, corridor, hall and bathroom, and put the items in order.

(three) all departments should prepare relevant information according to unified standards.

(four) during the inspection, all branch staff should wear uniform work clothes and badges.

Eight. Related requirements

1, all departments should attach great importance to the inspection work of the regional inspection team, do a good job in ensuring various services and ensure that no mistakes are made.

2, to strict standards, conscientiously implement. To further refine the specification requirements, the relevant materials should be complete and the details should be innovative. The service of the entourage should be thoughtful and meticulous. When answering the questions raised by the inspection team, we should consider the problem from a global perspective, be rigorous and easy-going, and be able to explain the problem without being repetitive.

3, all departments should do a good job of coordination, according to the requirements of the plan to do their own work, at the same time, to do a good job of docking, fill the gap between each other.

4. In terms of vehicle security, it is responsible for dispatching vehicles and ensuring services. Arrange inspection according to the situation: Commercial Vehicle Department.

Nine, the overall schedule of the investigation team.

Leadership visit reception plan

X. Details and costs

1, hotel:

(1) Emgrand

② Sheraton

(3) Junhua

(4) Golden Bay

2. Catering:

(1) Seafood City

Tel: Address:

(2) Dining room

Tel: Address:

(3) Dining room

Tel: Address:

(4) Dining room

Tel: Address:

Chapter IV Reception Plan The inspection and assessment of xx-year Good Road Cup and "70-day decisive battle" comprehensive overload control work of Provincial Highway Bureau will enter Baoji on February 27th, 65438. In order to prepare for the inspection, the following reception scheme is proposed:

I. Inspection Team of Provincial Bureau:

Leader: XXXXXX

Driver: Three people.

Contact: XXXXXX

Two. Inspection personnel accompanying Baoji Bureau: XXXXXX

Driver: XXX

Three. Inspection arrangement: On February 27th, 65438, the super inspection team for trunk line maintenance and railway administration entered Baoji from Xianyang via Provincial Highway 209 and stayed at Fufeng Guest House. On 28th, the trunk highway maintenance group took the national highway 3 10 and provincial highway 2 12 to Qianyang, and then returned to Baoji. In the afternoon, take provincial highway 2 12 to Fengxian, and national highway 3 16 to the border of Gansu, and return to Fengcheng Building in Fengxian. On the 28th, Lu Zhengchao and his party visited Fufeng, Dongheqiao Toll Station in Longxian County and Longxian Road Administration Brigade, arranged lunch in Longxian County, visited the County Road Administration Brigade, Bureau and Taipingzhuang Toll Station via Provincial Highway 2 12 in the afternoon, and stayed at Fengcheng Building in Fengxian County in the evening. The rural highway inspection team entered Baoji from Yangling on the 28th, arranged lunch in Qishan, inspected the rural highway in Qishan in the afternoon, and stayed in Baoji at night. On the morning of 29th, the main highway inspection team took 3 10 national highway to Chaiguanling and local highway, and took Jiang Mei Road to Meixian, and arranged for Meixian Guest House to have lunch. Rural Highway Inspection chencang district Rural Highway On the morning of 29th, lunch was arranged in Meixian County. On the afternoon of 29th, three teams and inspectors held a briefing in Meixian section conference room, and returned to Xi 'an after the meeting. The inspection team is responsible for the meals and accommodation of each inspection team in the inspected unit, and the office is responsible for coordination. A briefing will be held in Meixian County, and the venue will be in the charge of Meixian Section.

Four. Dining arrangement: On February 27th, the inspection team of 65438 main line maintenance and railway administration overload and accompanying inspectors stayed in Fufeng Guest House (Fufeng section is coordinated by the bureau office); On February 28th, 65438 lunch trunk line maintenance team and inspection personnel dined at Yihe Hotel in Baoji, and dined at Fengcheng Building in Fengxian County (Fengxian Section was responsible for ensuring); On the 29th, the lunches of the three inspection teams and the inspectors accompanying them were arranged in Meijia Hotel in Meixian County, and the meals should be seated accordingly (Meixian County Section is responsible and the Bureau Office is responsible for coordination).

Verb (abbreviation of verb) Accommodation arrangement in Baoji

1. The rural highway inspection team of the provincial bureau entered Baoji on the evening of 28th, and the specific accommodation was arranged in Yihe Hotel. At 65438 on February 27th, coordinate with Jardine Matheson Hotel to confirm the reception.

2. Before check-in, members of the inspection team should put away fruits, cigarettes and welcome words.

3. Before February 28th 18: 00, contact Jardine Matheson Hotel, set up a reminder bell for the convenience of the inspection team, and provide wake-up service after meals.

Intransitive verb reception and support staff: XXXXXX

Seven, organ inspection and meeting arrangements:

/kloc-on the afternoon of June 28th, 2000, the inspection team was assigned to the small conference room on the ninth floor of the office, and then the counterpart department was assigned to counterpart inspection.

2. On 29th, Meixian lunch briefing was held by Meixian Duan, and the meeting place was arranged in the meeting room of Meijia Hotel in Meixian. There should be a banner in the conference room, which reads "2009 Provincial Highway Bureau Good Road Cup and Baoji 70-day decisive battle comprehensive overload report meeting", which will be specifically coordinated by the office. Print 30 copies of the report materials and put them in bags before 12 on the morning of 29th. The Super Multimedia Report on Road Administration was arranged by the road administration department to prepare for the pilot broadcast in the conference room of Meijia Hotel on the morning of the 29th.

3. Meixian Branch is responsible for the preparation of the report, and the meeting room is equipped with seating chart and appropriate seasonal fruits, cigarettes, lighters, paper towels and mineral water. In place before the morning of February 29th, 65438 12.

4. All inspected departments in the industry should be prepared for the inspection work, do a good job in the hygiene of the inspected area, create a comfortable inspection environment, put the inspection data in order, and read them at any time according to the needs of the inspection team.

Eight, the specific division of labor:

1. Director Gong of the Logistics Service Center is specifically responsible for the public health work during the inspection of our bureau. (It is expected to be inspected around lunch on the 28th)

2. Zhang Yongtao is specifically responsible for the writing, bagging and venue layout of the report materials brought to the inspection team of the Provincial Bureau.

3. Office Zhang Yongtao, with the assistance of Han Hongmei, is responsible for fruit placement, seat sign placement, venue guidance and venue service in the small conference room, leading office and various departments of the bureau.

4. Zhao is specifically responsible for the accommodation arrangement, table coordinate making, guest room welcome coordinate making, humanized service, guided check-in, fruit and cigarette (lighter) placement in the room, etc. Auxiliary.

5. The Bureau Vehicle Command and Logistics Service Center are responsible for arranging parking.

6. The inspection team will pass through toll stations and overrun detection stations along the route, and the road administration department and the charging department will be responsible for the arrangement.

7. Vehicle scheduling and itinerary arrangement during the inspection. In charge of the bureau office.

8. During meetings and inspections, the office is responsible for the implementation of photography.

9. On February 27th, 65438+ 10, accompanied by inspectors, the inspectors took a unified bus at the entrance of the bureau and went to the junction of Xianyang and Baoji, the 209 provincial highway, to meet the inspectors of the provincial bureau. The accompanying inspectors arranged lunch at Fufeng County Guest House on the 27th.

Nine, ride arrangements:

X. Several requirements:

1, personnel involved in inspection and logistics support should clearly define their responsibilities and conscientiously do all tasks.

2, elaborate organization, pay attention to standards, timely communication, do a good job of coordination. It is necessary to establish a sense of the overall situation and implement it in strict accordance with the inspection time limit and division of labor.

3. During the acceptance period, the dining environment in Jing Ya should be kept clean and hygienic. Fifteen years of Xifeng wine, Baoji beer, and a good red cat. On the afternoon of February 27th, 65438, the menus of lunch for trunk maintenance group and accompanying inspectors at Yihe Hotel and dinner for rural highway group and accompanying inspectors at Yihe Hotel on February 28th were drawn up.

4, reception and inspection personnel must ensure that the 24-hour communication is smooth, all mobile phones are turned on, and it is strictly forbidden to delay the occurrence of this phenomenon.

In order to ensure the smooth progress of all kinds of conference reception, the reception plan is as follows:

I. Theme of the meeting: to be determined

Two. Meeting time: Thursday, June 7th, 20xx, 9: 00- 16: 00.

3. Meeting place: meeting room on the second floor of Zibo Hui Ke Electromechanical Equipment Co., Ltd.

Four. Number of participants: about 35 people.

Verb (abbreviation for verb) environmental layout:

(1) Off-site area layout: Banners are hung to extend a warm welcome to participating entrepreneurs.

(2) Regional layout of venues:

1. Buy a whiteboard and prepare corresponding office stationery.

2. Remove the original table and put in about 40 chairs for participants to do. (If necessary, you can arrange seats for the leaders, and the names of the leaders are affixed on the seats so that you can sit in the right places. )

3. A water dispenser is needed for participants to drink water during breaks.

Six, staffing:

(1) Pre-meeting arrangement: The staff will be in place at around 8: 40, and the front desk on the first floor of the company will receive the reception, and the conference room on the second floor will receive the reception.

(2) Arrangement during the meeting: During the meeting, three employees of our company will be arranged to provide services, 1 service personnel will serve as lecturers, and cooperate with the lecturers to successfully complete the training; A service person is responsible for drinking water and other work; Another service person, in the office, is responsible for administrative security.

(III) Arrangement after the meeting: After the training, 1-2 employees of our company can be arranged to guide the entrepreneurs to leave the meeting.

(4) Lunch break arrangement: If necessary, our company can send employees to contact the reception desk of Tongli Electromechanical City to solve the lunch problem. During lunch break, an employee should be arranged to sit at the front desk to serve the participants.

Seven, polite language

In order to establish a good image of our company, our employees need to use necessary polite expressions when receiving participants. For example, at the reception before the meeting, they can say: Hello, welcome to Hui Ke Electromechanical/this way, please; After meeting, you can say, "Goodbye, please walk slowly and welcome you to come again next time."