Skills and methods of hotel management

For middle managers? Four hearts? (Careful, careful, meticulous, caring)

We know that the famous international hotel management group, the more high-star and high-grade hotels, the more it needs managers and service personnel to do a good job in detail management, meticulous service and dedication in their daily work.

The difference between a four-star hotel and a five-star hotel lies in who is more careful, meticulous and considerate in service process and service efficiency. Who does it better, more efficiently and more carefully?

This? Four hearts? Our cultivation and improvement cannot be achieved overnight. He needs our managers to be conscientious, careful and enthusiastic in their daily service and management.

This? Four hearts? It is also the basis for us to do a good job in management and service, the condition for establishing good personal prestige, and the soul for refining our own work.

For middle managers? Four modesty? (Modesty, modesty, modesty, modesty)

Hotel management and service is a process of interpersonal communication, interpersonal communication, interpersonal service, interpersonal mutual assistance and interpersonal emotional exchange.

As managers, we must be humble, humble and friendly to our guests, and humble, humble and respectful to our leaders and colleagues.

The competition among enterprises in today's society, to put it bluntly, is the competition between talents and learning ability.

? Modesty makes people progress, while pride makes people lag behind. ? This wise saying, as a middle-level manager of a hotel, must be firmly remembered and applied to management and service.

? Modesty? Make people progress. Modesty? Make people honest. Modesty? Cute and modest? Respectable, this is also the fourth important training for excellent managers of star-rated hotels.

For middle managers? Four tired? (Dedication, Dedication, Dedication and Dedication)

Hotel middle managers are the backbone and core strength of hotel development and external competition, and also the guide and navigation mark to reflect management level and customer service quality.

Excellent middle managers in star-rated hotels live up to the care and trust of leaders, the expectations and support of employees, and the love and presence of guests.

We must be conscientious and conscientious in our daily management and service work. ? Dedicated, dedicated, conscientious, conscientious? It is the basic professional ethics that excellent hotel managers should have, and it is also the cornerstone and condition for real hotel professional managers to gallop in the workplace.

Hotel middle-level managers, if they don't have the above conditions? Four tired? It is not difficult to imagine the work and service level of his or her management department.

? Dedicated? Is to focus on management. ? Do your best? Is to try our best to provide good service. ? Due diligence? Is to faithfully perform their work obligations. ? Do your duty? Is to have the spirit of being highly responsible for leaders, employees and guests.

Middle managers in hotel management skills? Sizheng? (Integrity, decency, justice and correctness)

As a middle-level manager of a hotel, besides his strong management leadership, planning and decision-making, organization and command, and professional knowledge, he must also have a good personality. Be honest in work and life. Do things fairly.

Management, command and coordination are accurate. For the bad style of work among departments and employees, we should dare to grasp and control the illegal behavior, do things decently, reward and punishment are clear, and a bowl of water is even.

Honesty and integrity in life and work, fairness, justice and correctness in daily management and service are the personality temperament and strength that middle managers in star-rated hotels must possess. This is the first discipline of a good hotel manager.