How to write a summary of personal work in a hotel?

Summary is to analyze and study the relevant situation at a certain stage, and make instructive experience, methods and conclusions, which can enable us to find mistakes in time and correct them, so let's write a summary. How to focus on the summary? The following is a summary of personal hotel work compiled by Bian Xiao, hoping to help you!

Hotel personal work summary 1

_ _ _ is the second year of the transformation and operation of _ _ hotel, and it is also the first year that I became the deputy director of the administrative office. Under the correct leadership of the chairman and general manager, and with the strong cooperation of all departments, I have overcome the difficulties such as complicated things, shortage of personnel and unfamiliar business, constantly put pressure on myself, constantly accepted challenges, and worked hard to complete my job.

Office work is a brand-new field of work for me. As the person in charge of the office, I clearly realize that the office is a comprehensive management organization under the direct leadership of the general manager, a link between the preceding and the following, a link between various departments, a commander and a combatant, a manifestation of the will and opinions of leaders, and a feedback of grassroots issues. The work of the office is varied, including document processing, file management, document examination and approval, meeting arrangement, meeting minutes, seeing off, vehicle management, logistics support, etc. All functions are to provide services for leadership decision-making.

First, be diligent in your work and strive to implement all the work.

1, do a good job in word processing and meeting documents.

(1) Assist leaders in administrative work, make preparations before the meeting, timely and effectively, and file. Responsible for recording, sorting and refining the minutes of the meeting, and implementing and supervising the relevant resolutions of the meeting.

(2) Do a good job in hotel writing, information reporting and file management.

(3) Do a good job in receiving, sending, implementing and registering all kinds of documents received by the hotel, report them to the leaders for approval in time, and do a good job in tracking and filing.

2. Improve the working procedures and rules and regulations of this department.

(1) Improve the departmental workflow. In the past 20 years, the hotel has been operating, improving and upgrading, constantly adjusting, modifying and standardizing procedures in practice and specific operations, and formulating feasible working procedures.

(2) Establish meeting system and inspection system. Standardize the morning meeting system, administrative duty manager system, financial analysis meeting system, sales analysis meeting system, procurement regular meeting system and engineering maintenance coordination meeting system, and stipulate the convener, content and meeting minutes of each meeting.

3. Do a good job in vehicle safety.

In vehicle management, strictly abide by the vehicle management system and safety responsibility system. In view of the tight situation of hotels' vehicles, we should formulate regulations on the use and management of vehicles, reasonably adjust the order of vehicle use, ensure the orderly use of vehicles, and train drivers to master the technical performance of vehicles and troubleshoot in time, so as to keep vehicles in good condition.

Second, the existing problems and the direction of future efforts

The existing problems and shortcomings are mainly manifested in the following aspects: First, office work is a new position for me, and I feel that I can't do a lot of work while doing it, so that my work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated; Third, in dealing with some things, we are not broad-minded, far-sighted and considerate enough.

At the same time, there are still some places where management is not in place that need to be reported to the leaders.

1, canteen problem. The agreement of the canteen is not perfect, which leads to a strong binding force on the management of the canteen.

2. Labor shortage. I feel understaffed every month and it is difficult to dispatch. I hope to formulate a reasonable reward and punishment system to retain old employees and retain good employees.

3. There are basically no amateur sports activities among employees, which leads to the lack of solidarity and mutual assistance among employees.

4. Insufficient cooperation and communication between leaders of various departments. In the future work, we should increase the exchange activities between middle-level cadres.

5. The job responsibilities of personnel in various departments should continue to learn, and their functions and powers should be clearly defined. Don't pass the buck when you encounter problems. The most reasonable management method is to manage people by system, not by people, which is beneficial to the management of the whole hotel.

6. The training task of new and old hotel employees is also quite severe. Without good service, there is no good profit, and money is accumulated by everyone.

7. How much consideration should be given to the signing of various agreements, and the bad guys should take the lead, which will have a positive impact on future management.

Comparing standards and summing up experience, there is still a lot of work to be improved. I think as long as we treat it correctly and strive to improve it, we will do better and gradually improve our ability. In the new year, I will work harder, consciously study, constantly enrich and enrich myself, adhere to stricter, higher and better guiding ideology, do every job well with a down-to-earth work style, serve the hotel with my own strengths, and repay the hotel with my own abilities.

Summary of personal work in hotel II

The past 20 years have been full, busy and happy. At the arrival of the new 20__ year, looking back on my days in _ _ hotel, I have been able to stand on my own feet from a little knowledge of the reception work at the front desk of the hotel. In addition to your own efforts and dedication, you can't do without the training brought by the hotel and the help of the hotel and department leaders and colleagues. I sincerely thank the department leaders and colleagues who have helped me.

After 20__ years of recruitment, I entered the hotel. Because the hotel is still in the trial operation period and there are not many employees, I began to work with the old employees after the basic induction training of the personnel department and the training of department leaders. Because I had several months' experience in the front desk before, I learned well, and soon I can basically be on duty by myself, officially becoming the front desk receptionist of _ _ hotel. In retrospect, 20__ years was mainly a year when I learned and accepted the basic business knowledge of the front desk. After working in the hotel for one year, my working ability has been greatly improved, and I have also been affirmed by our front office manager and promoted to senior receptionist. In this regard, I also summed up my work for one year:

First, courtesy, etiquette

How to keep smiling, how to greet guests, how to provide services for guests, and the language to be used in services. I still remember when I first came to the hotel, because of my personality, I didn't take the initiative to greet the guests and didn't smile much, which affected the feelings of some guests staying in the hotel and was criticized by the leaders. Later, under the guidance of the front desk manager and the assistant manager of the lobby, I also asked the old employees who were often praised by the guests for experience and skills, improved their service attitude and language ability, kept smiling, and warmly received the guests with my best side, which brought a good impression to the later guests and won the praise of some guests and awesome cards.

Second, the front desk business knowledge training, mainly the daily workflow.

The daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, check and check of pick-up information, check and check of orders, room arrangement, handover work during handover, etc. Every time I come to take over, the department leader will give us a regular meeting to convey the sign-in information and precautions of the day, and I will actively listen to and record important things. I have a little habit when I am on duty. When I encounter something that needs to be handed over, I will record it in detail in the shift book and leave a reminder record in the system to avoid causing trouble to the guests and colleagues who take over. Generally, the long shifts written in the shift book are left by themselves. Although sometimes it will be very troublesome, it will be very reassuring.

Third, understand and master the promotion contents of various departments of the hotel, and update their understanding of the hotel in order to better serve the guests.

Because our hotel is also a newly opened hotel, the marketing department will launch many promotional activities and cooperate with many internet vendors to carry out promotional activities. This requires the cooperation of the front desk and familiarity with the latest promotion information of the hotel, including package content, price and conditions. Therefore, during the recent promotion, our front desk staff will try to write down all kinds of promotion information so as to give customers and telephone guests satisfactory answers when they ask questions. In 20__, the hotel _ _ rooms also began to open. When guests check in, we will take the initiative to ask the guests, and introduce the advantages of _ _ room to each guest in detail for promotion. Fortunately, our efforts have been recognized by the guests, won the praise of many repeat customers and online reservations, and the popularity of the hotel is constantly improving, known by more guests and even recommended by them.

Fourth, focus on the overall situation.

I still remember that in March this year, due to the shortage of staff due to the flow of front desk staff, each employee needed to change to 12 hour shift, but in order to cooperate with the hotel's work, he persisted. During the break, the hotel will temporarily increase the check-in, and I will also take the initiative to ask for overtime, or come to work immediately after receiving the phone call from the hotel. During the holidays, I also go to work normally. I still remember last year's Lunar New Year's Eve, I worked the night shift in the hotel, envious of other people's family reunion, but I still had to stick to my post for work, and so did the Mid-Autumn Festival.

Enhance the sense of responsibility and self-confidence, and actively participate in hotel vocational training.

Usually at work, as an old employee, when the manager, supervisor or first mate is temporarily absent, he will take the initiative to get to know the guests, communicate with them, solve the problems as soon as possible and make them satisfied. In 20__, I signed up for the hotel English training organized by the hotel, and learned a lot of professional hotel English, which was well received by the training teachers and training managers. In the second half of the year, due to the front desk supervisor _ _, some of the work originally assigned to her was also taken over by herself, mainly the problems of individuals and the team to be settled. So in her usual work, she will take the initiative to contact the sales and finance department to see what accounts can be settled in time to avoid unclear accumulation of accounts. At the same time, at the end of each month, she will take the initiative to check the team vacation rooms and individual vacation rooms to be settled, and organize them into forms and submit them to the finance department for the convenience of the credit meeting at the beginning of next month.

In 20__, I spent another full, busy and happy year in _ _ Hotel. I am very happy to be the front desk of the hotel. I am very grateful to the hotel leaders and department managers for their guidance and the help of my colleagues, which has made me make great progress and exercise. I hope I can continue to contribute my strength in _ _ in the future, strengthen my study, work hard and get more affirmation.

Hotel personal work summary 3

In 20__ years, the whole hotel has made great achievements in business performance and comprehensive quality of personnel. As one of the key departments of the hotel, under the leadership of the general manager, every employee works hard and tries his best to complete all the work. The specific work is summarized as follows:

I. Personnel recruitment

The primary problem in 20__ years is the difficulty in recruiting workers. Whether it is a fast food restaurant or a comprehensive hotel, the phenomenon of labor shortage appears to varying degrees. In the first half of the year, it was difficult to recruit employees in the actual work of the hotel. If it is a large-scale reception, it needs the assistance of relevant logistics department personnel. On the basis of salary adjustment, the recruitment of employees has improved, and the embarrassing situation of "there is a demand for food and no reception" has been solved accordingly.

Second, strengthen training and improve the quality of employees.

Training is an effective means to improve the quality of employees. The hotel stepped up its training efforts, and the administrative department organized special training for all hotel staff through internal training and external training. Through training, the overall quality of employees has been improved. From the perspective of skills training and gfd training, it is obvious that employees are more enthusiastic about the latter. Therefore, in the training work, we will purposefully increase the number of exchanges with employees to understand the psychological characteristics of adult employees, and adopt diversified teaching methods, such as demonstrations, movies, slides and projected images.

Third, institutionalized construction.

In order to improve the management level of the hotel to a new level, the hotel has also carried out strict assessment on the attendance and performance of department managers, and has also carried out strict management on the quality inspection of the hotel, insisting on quality inspection every Friday and implementing the policy of rewarding and deducting points. The formulation of these systems has strengthened the management of personnel at all levels and played a good role in "managing people with systems". Hotel staff's mental outlook, environmental sanitation and many other aspects have been improved to a higher level. At present, all kinds of rules and regulations such as duties, regulations, methods and procedures issued by the hotel have clear standards for each employee's post, duties and objectives, and punish those who exceed and violate them accordingly, so that every job and every work link has rules to follow.

Fourth, the hotel's annual marketing activities

It is the basic premise of the hotel's survival and development to improve its popularity and cultivate its regular customers. Because many hotels have been opened this year, the problem of tourists is very serious. In order to ensure the normal operation of the hotel and increase operating income, the hotel has carried out all-staff marketing activities and formulated a set of all-staff sales incentive scheme, which makes the hotel present a good situation that everyone cares about sales and everyone participates in sales. At the same time, in view of the shortage of rooms for receiving large conference teams, the hotel has cooperated with hotels of the same grade and scale for many times, which not only increased the benefits for the hotel, but also strengthened the communication between the hotel and the same industry, reflecting the spirit of cooperation of the hotel.

Problems and shortcomings of verbs (abbreviation of verb)

The overall quality of employees is not high, and the training and supervision of departments are not in place, which makes the service quality sometimes low, the service consciousness sometimes weak, and guest complaints sometimes occur. The implementation of rules and regulations is not firm enough, and there is a phenomenon of arbitrariness and taking care of face. We can't really reward diligence and punish laziness, and there are still phenomena of doing well and doing poorly. The management mechanism needs to be further improved. All departments have problems of lax management and poor execution, and the overall customer service level needs to be improved. In addition, the work arranged by the leader could not be carried out due to external factors, and it was not reported to the general manager in time.

Hotel personal work summary 4

I am the general manager of a hotel. Under the leadership of the chairman of the board, I led all the staff of the hotel to complete all the management indicators set by the head office, which improved the service quality, management level and economic benefits of the hotel. The work in 20__ is summarized as follows.

First of all, establish the hotel's business plan, development plan and business policy.

_ _ Since the opening of the hotel, due to various factors, the operation situation is not optimistic. It is basically determined that the hotel will take Chinese food, western food and guest rooms as the core, supplemented by clubs, swimming pools and other supporting facilities, strengthen marketing, refine services and improve products, so as to improve the overall profitability of the hotel as the basic business policy of the hotel. Free swimming activities have been added for staying guests, and a preferential activity of giving a swimming ticket to a business room with a total of five rooms every month has been launched to encourage business companies to book and promote the newly opened swimming pool. Send breakfast to individual customers and businesses, and lower weekend prices to travel agencies to attract customers. Guide the formulation and planning of holiday activities to achieve the peak of income generation.

Second, preside over the formulation and improvement of hotel rules and regulations.

In order to gradually integrate the daily operation of the hotel into a planned, guided, tracked and summarized work management system, effectively combine the planned work with emergency work, and establish clear work objectives, all departments are required to establish a planned work system, and plan and implement all the work according to the planned steps through monthly summary and planning. Establish a monthly work report system, and evaluate the heads of various departments through the completion of the work.

At the beginning of the establishment of the hotel, various systems were not perfect, and the perfection of the system and the establishment of various working procedures had to be completed gradually after a long period of practice. Therefore, the establishment of the system is also a long-term and complicated work. Now this part of the work has been basically completed, and the hotel's post procedures and processes have been formulated. The standardization and institutionalization of hotel management is the foundation of hotel development. Since the beginning of the year, the hotel management has defined the overall norms and standards of the hotel, and has successively issued relevant procedural and standardized management documents.

Three, responsible for the training and use of middle and above managers.

Middle-level managers are the backbone of the hotel. Cultivating one's own outstanding talents requires a harmonious working environment, affirmation of outstanding talents' ability and respect for their personality. At present, the hotel adopts the principle of selecting talents according to their abilities, so that sages are in front, capable people are in the middle and wise people are around, giving full play to the subjective initiative of talents, and strengthening supervision, restraint and management in a responsible attitude towards subordinates. Training is of great significance for hotels to adapt to changes in the environment, meet the needs of market competition, meet the needs of employees' own development and improve the efficiency of hotels. Training can improve the skills and comprehensive quality of employees, thus improving the quality and efficiency of employees' work, reducing mistakes, reducing costs and improving customer satisfaction; Employees can understand and master their work at a higher level and enhance their work confidence.

Fourth, improve the working and living conditions of employees.

Staff quarters should be adjusted in time. At present, employees only need to walk for ten minutes to and from work, which is not limited by the shuttle bus time. The rest of employees has been fully guaranteed and fully affirmed by employees. Staff dining is also a prominent problem. Originally contracted to _ _ restaurant, in order to pursue profit, most of the food provided by this restaurant to employees is leftover food in the sales area, which is not only bad in taste, but even spoiled food. Employees generally report that they don't have enough to eat, and their work mood is affected, which is also one of the reasons for the high turnover rate of employees. In order to change this situation, hotel leaders decided to open their own staff meals in the office area after discussion. Since the beginning of the meal, the food has been well received by the staff because of its cleanliness and delicious taste.

Hotel personal work summary 5

In the past 20 years, all departments of our hotel have made gratifying achievements. As a hotel cashier, I have done my due duty in four aspects: receipt and payment, reflection, supervision and management. In the past year, I have continuously improved my working methods and successfully completed the following tasks:

Summary of hotel cashier's work

1. Contact the relevant departments of the bank to complete the employee salary payment in an orderly manner.

2. Clean up the list of customers' arrears and cooperate with relevant departments to complete the collection of arrears.

3. Check the insurance list, handle the handover formalities with the insurance company, and handle accident insurance for our hotel staff.

4, do a good job in 20__ years of various financial statements and statistical statements, and promptly sent to the relevant competent departments.

Second, other work

1, welcome the hotel evaluation, prepare the required financial information and send it to the office in time.

2. Welcome the audit department to check the accounts of our hotel, do a good job of self-examination and self-correction in the early stage, make statistics on possible problems in the inspection and submit them to the leaders for review.

In addition, according to the deployment of the hotel, we have done a good job in social welfare activities and relief work for employees in need. In this year's cashier work:

1, strictly implement the cash management and settlement system, check the cash and accounts with the accountant regularly, and report and deal with any discrepancy in cash amount in time.

2. Recover the hotel's income in time, issue receipts, recover cash in time and deposit it in the bank, and never take any cash.

3, according to the basis provided by the accountant, timely pay wages and other payable funds.

4. Adhere to financial procedures, strictly check and calculate (invoices must be signed by the manager, acceptor and approver before reimbursement), and invoices that do not meet the procedures will not be paid.