Traditional Culture Encyclopedia - Hotel accommodation - What kind of complaints are Home Inns most afraid of?

What kind of complaints are Home Inns most afraid of?

Poor service and hygiene issues.

1. Guests complain about Home Inn’s service attitude, response speed, staff quality, etc., which will have a negative impact on the hotel’s image and reputation.

2. Guests complain about room hygiene, bedding cleanliness, etc., which will make guests question the hotel's hygiene standards and affect the guest's stay experience.