Questions about the hotel switchboard (opera)

1. First ask about the position and department that the other party is applying for and who notified him to call back. If the other party did not receive a call back and is just consulting, you can suggest that he wait for the notification and do not need to be transferred to HR; If the other party clearly tells you that it was HR who notified him to call back, you can ask him to wait for a while and then ask for HR's response.

2. It’s difficult to answer this for you. In the past, the system our hotel used was an automatic voicemail that could be accessed directly through voice prompts.

3. When accessing the outside line, you need to ask the other party clearly for the name of the person they are looking for. If the other party can accurately name the person who wants to access the room, access can be achieved. If you can't explain clearly, it may be a harassing call and there is no need to answer it.

4. First of all, thank the guest for trusting the hotel and choosing to stay. Secondly, ask if there is anything you can do to help him or if he needs anything. If he is a business guest, you can briefly talk about nearby transportation and catering services. . If you are a tourist, briefly introduce the attractions or local food you can visit near the hotel. It’s OK to chat casually based on the customer’s situation.