What are the positions in the hotel front office department?

Question 1: What are the general front office positions in hotels? 1. Hotel positions:

General Manager

Deputy General Manager

Assistant General Manager

Respectively department director or manager

Managers of each department

Heads of chicken departments of each department

Foremen of each department

Employees of each department

2. Hotel department:

General Manager’s Office (Administrative Office), Human Resources Department, Finance Department, Engineering Department, Catering Department, Housekeeping Department, Front Office Department, Security Department, Marketing and Sales Department, etc. Large departments will also have small department managers. For example, the catering department will have Chinese restaurant managers, Western restaurant managers, banquet hall managers, bar managers, lobby bar managers, food delivery department managers, etc.

Question 2: What are the positions at the hotel front desk and what are the responsibilities of each position? The specific ones are: 1. Receptionist 2. Switchboard operator 3. Business center attendant 4. Doorman 5. Human resources manager 6. Personnel manager 7. Wage and insurance manager 8. Training director 9. Quality control department director 10. Floor day shift supervisor 11. Middle shift foreman 12. Foreman 13. Floor foreman The managers include: general manager, deputy general manager, assistant to the general manager, and various departments Director; middle level includes: managers of various departments, supervisors, chefs, and some also include deputy positions, foremen and above. There are also some housekeeping managers, housekeeping floor foremen, housekeeping center clerks, etc. As for the lobby positions, they mainly include lobby managers, front desk receptionists, greeters, etc. The requirements for reception at the front desk are actually not very high. The most important thing is to handle reservations and reception for individual travelers and groups. If you divide it further, there will be a lot of trivial things. There are generally no requirements for applying. It is best to have experience. You don’t have to be very good-looking, but you must have a certain temperament, not be too fat, have a basic knowledge of English, and be familiar with some popular hotel systems. You must also take a Mandarin test, but these conditions are relatively easy to achieve

Question 3: What are the organizations of the front office department? 1. The concept of the front office department

The front office department is responsible for attracting and receiving guests, selling hotel rooms, catering and entertainment and other service products, communicate and coordinate various hotel departments, and provide guest service departments with various comprehensive services for guests.

2. Composition of the front office department

The front office department usually consists of the guest room reservation office, lobby concierge service office, reception office, information office, front office cashier office, telephone switchboard, business office It is composed of the center, lobby manager on duty or assistant lobby manager, etc. The main agencies are located in the hotel lobby area where guests come and go most frequently.

3. Main duties

The duties of the front office are generally set according to the organization. Generally, there are corresponding positions in any organization, and corresponding duties. Each The settings of hotels are somewhat different. Generally speaking, they mainly include: department managers, deputy managers, lobby managers on duty or assistant lobby managers, concierge attendants, reception attendants, etc.

4. Functions of the front office

1. Promote guest rooms

2. Provide information

3. Coordinate customer service

4. Display guest rooms timely and accurately Status

5. Create and control guest accounts

6. Create guest files

7. Provide various front office services

Hope Can help you~

Question 4: What are the positions usually found in the front office of a medium-sized five-star hotel? The front office generally consists of receptionist, doorman, bellman, assistant lobby manager (service manager), front desk Positions include office manager and other positions. The catering department generally has department directors and deputy directors, department managers and deputy managers, restaurant managers and deputy managers, supervisors, foremen, etc.

Question 5: What are the positions in the front office of a five-star hotel? The front office generally has positions such as receptionist, doorman, bellman, assistant lobby manager (service manager), front office manager, etc.

Question 6: What qualities should hotel front office staff have? Hotel front office staff belong to the service industry and should have the following qualities:

Understand some basic business etiquette.

Good appearance and decent clothing.

Fluent in Mandarin and understand some basic spoken English.

Be able to use some daily office software.

The hotel front office is a customer service department responsible for attracting and receiving guests, selling hotel rooms, catering and entertainment and other service products, communicating and coordinating various hotel departments, and providing various comprehensive services to guests. It usually consists of the guest room reservation office, lobby concierge service office, reception office, information office, front office cashier office, telephone switchboard, business center, lobby duty manager or lobby assistant manager, etc. The main institutions are located in the hotel where guests come and go most frequently. Lobby lot.

Question 7: What are the classifications of hotel work: marketing and sales department, front office department, guest room department, catering department, engineering department, security department, human resources department, etc. Each position group includes managers, supervisors, general Clerks and waiters work hierarchically.

The Marketing and Sales Department is mainly responsible for the publicity and promotion of the hotel, mainly promoting the sales of hotel products.

The front office department is mainly responsible for the reception work in the front office.

The housekeeping department is mainly responsible for the management and cleaning of guest rooms.

The catering department is mainly responsible for the management and cleaning of the restaurant.

The Engineering Department is mainly responsible for the management and maintenance of the hotel's equipment and facilities.

The Security Department is mainly responsible for the safety and security of hotel property and people.

The HR Department is mainly responsible for employee attendance, salary payment and other work.

Question 8: What departments are there in the front office of a five-star hotel? The front office usually consists of the room reservation office, lobby concierge service office, reception office, information office, front office cashier office, telephone switchboard, and business center It is composed of , lobby duty manager or lobby assistant manager and other agencies. The main agencies are located in the hotel lobby area where guests come and go most frequently.

The coffee bar should be the lobby bar or Western restaurant. Those all belong to the catering department.

Question 9: What are the positions in the front office and catering department of a five-star hotel? Specifically, the front office includes: 1. Concierge department, which mainly includes doormen, usually men. Some hotels will There is a greeter; 2. There is a receptionist at the front desk; 3. There is an operator at the switchboard. The catering department has chefs, waiters, waiters, (and dishwashing aunties, haha).

The levels are from waiter to foreman to supervisor and then to department manager

Question 10: What tasks does the hotel front desk generally need to be responsible for? Are you working as the front desk of an express hotel or a star hotel?

If it is a star hotel. There are reservation clerks, receptionists, cashiers, and front desk inquiries. Each has its own specific job.

If it is an express hotel front desk, it is relatively complicated. Help guests check in and receive phone calls. Door-to-door booking. Rent small goods, wake up, and check out. Bookkeeping and closing services. Luggage storage. The bill collection service and the hotel front desk's general working hours are now closed during the day and night. Previous 12 Rest 24 After a long time, girls’ skin becomes worse.

I will give you a copy of the front desk work content, I hope it will be helpful to you

[Work content]:

1. Provide services to individual guests, groups, and conference guests Complete check-in procedures and issue recycled room cards and magnetic card keys.

2. Accurately grasp and understand room status, price and other information at any time, and actively and effectively promote guest rooms and services.

3. Responsible for handling room change procedures.

4. Save the information of customers entering the store.

5. Do a good job of sending and receiving faxes and confirming reservations.

6. Provide guest message service according to prescribed procedures.

7. Responsible for handling guest checkout procedures.

8. Introduce and recommend membership cards to customers to expand the customer source network.

9. Keep abreast of the reservation status on duty at all times, and be responsible for reservation services for individual customers (telephone, door-to-door, Internet, agreement).

10. Responsible for explaining hotel telephone services and promotional room rates.

11. Provide various business services to hotel guests.

12. Provide guests with the use of safe deposit boxes.

13. Provide item rental services to hotel guests.

14. Provide luggage and item storage services for hotel guests.

15. Receive guest inquiries correctly and effectively, and provide various information about hotel service facilities, transportation inside and outside the city, tourist attractions, entertainment and shopping, etc.

16. Responsible for the sanitation and maintenance of equipment and facilities at the front desk.

17. Provide wake-up calls for hotel guests.

18. Responsible for the sales and service of small commodities in the hotel, and do a good job of handover and inventory.

19. Patiently accept customer complaints and report customer opinions and demands to superiors in a timely manner.

20. Responsible for providing guest telephone numbers and visitor inquiries, and handling visitor registration procedures. Do not disclose hotel guest information easily.

21. Handle compensation for hotel items damaged by guests and report to superiors.

22. Carry out the registration, storage and verification of items left by guests.

23. Responsible for producing the hotel’s daily business report.

24. Carry out shift handover work.

25. Actively participate in various training activities organized by hotels and companies.

26. Responsible for providing door-opening services according to prescribed procedures.

27. Carry out debt collection work according to regulations.

28. Responsible for the safekeeping of magnetic card keys, and the work of sending, receiving and storing guest room keys.

29. Check the room status and room account according to the prescribed procedures, and correct any discrepancies in a timely manner.

30. Do a good job in accepting, registering and sending laundry services.

31. Responsible for accepting repair reports for hotel service facilities and reporting to the engineering staff in a timely manner.

32. Enter the guest information into the computer promptly and accurately according to the standards, and transmit the information of Chinese and foreign guests.

33. Be familiar with hotel safety regulations, monitor suspicious guests, and report problems promptly.

34. Promote collaboration among employees and complete other tasks assigned by superiors