Who knows the specific concept and details of the activity of "going with the wind" in livable hotels in the future?

"Livable" means suitable for living, and also indicates the development direction of the hotel, that is, catering, guest rooms, real estate and other businesses are carried out around customers' basic necessities, while "being friendly to the wind" means making guests feel at home. "Floating" is a concrete measure for hotels to "be friendly to the wind".

First, the hotel culture that customers care about can see a cultural image. I can feel the strong breath. Can show profound connotation. Can recall touching stories. Second, the hotel staff that customers like put themselves in their shoes and stick to customers. Sensitive physical examination, personalized service. Resourceful and quick. Be careful everywhere, knowing and doing are one. Integrity and responsibility, further. Third, the differences in service consciousness, attitude, perception and customer expectations. Designated action and altruistic education. From service to hospitality. Five gaps in acceptance-loyalty. Fourthly, the hardware suggested by customers, how to improve the layout of the room, how to switch it more reasonably, and how to put the items in the best position for the size of the wardrobe and pillow. Multiple problems of shower and toilet 5. Software management that customers care about and untimely behavior management. Response measures to customer needs. Further, case study. Be professional and polite ... Sixth, the preventive measures for customer tipping have three clear service quality objectives. Identify and handle potential complaints in time. The ways to approach customers should be diversified. Emergency measures to turn disaster into happiness. Establish a quality control department. Seven, field investigation and analysis of how customers are moved? Would you betray such a hotel? Experience the service that touches customers personally! The corporate culture construction and management mode of Qingdao Seascape Garden Hotel has aroused widespread concern in the industry. Qingdao Seaview Garden Hotel was rated as the best business hotel in China in 2007 by Forbes magazine. The general manager of Qingdao Seaview Hotel invited all the students to visit and inspect the backstage operation department of the hotel. Dr. Yu analyzed and operated the operation and service mode of Qingdao Seascape Garden Hotel.