Where do friends who travel abroad usually book hotels? Is it reliable to book a hotel online through the same journey? Why do some hotels need guarantees?

Special note: Tongcheng. Domestic tourism products are provided by qualified travel agencies in cooperation with Suzhou Tongcheng Tourism Network Technology Co., Ltd. (hereinafter referred to as Tongcheng). com)。 Travel agencies make full use of Tongcheng. Com online booking platform, launched a full range of domestic tourism products. The itinerary and contract signing of products are provided by cooperative travel agencies. Before you book the holiday products ordered by Tongcheng for you. Please read this notice carefully and pay attention to this notice and other important terms on the product page as a supplement to the agreement between the two parties. When you start booking holiday products, you have indicated that you have carefully read and accepted all the terms of the agreement. Article 1 Related concepts and notes: 1. Domestic holiday products: including optional additional products such as round-trip air tickets, hotel accommodation, travel vehicles, etc. from departure to holiday destination in People's Republic of China (PRC) and other regions except Hongkong, Macau and Taiwan Province Province. Holiday products are divided into Zhou Bianyou and domestic tour products. Surrounding tourism products: short trips around Beijing, Shanghai, Hangzhou, Suzhou, Wuxi, Changzhou, Nanjing and Ningbo. Domestic tourism products: other domestic holiday products except peripheral short-distance products. 2. Self-help holiday products: These products include some or all round-trip air tickets, train tickets, optional pick-up and drop-off machines such as destination hotels and tourist vehicles, and air tickets to holiday destinations. 3. Semi-self-help holiday products: with hotel+transportation+semi-group tour+semi-free travel+personalized optional service as the core, there is not only enough free time, but also a professional tour guide to show you the classic itinerary, and it does not include any compulsory shopping and self-funded projects. 4. Group holiday products: hotel+transportation+special meals+scenic spot tickets+tourist car+full tour guide+visa (overseas) as the core, the itinerary, transportation mode, accommodation standard and sightseeing items are fixed, and there are full-time tour guides and special cars to take you around the classic scenic spots. This kind of products have certain requirements for the number of people in the group. 5. Booking lead time: In order to ensure the booking of holiday products, please book all domestic holiday products more than 3 days in advance. Tongcheng. When you submit your reservation request within 3 days, com will try its best to meet your needs, but will not make any commitment to the operation results. If necessary, it must also provide economic guarantee recognized by the same process. Before starting the corresponding reservation operation. 6. Scheduled payment period: In order to ensure the reservation of holiday products, all holiday products should be paid within at least 24 hours after the product is confirmed. Special products are subject to the confirmation of the same journey. Com staff. 7. Tourists: refers to users who book holiday products provided by travel agencies on Tongcheng.com. After successfully booking holiday products in Tongcheng.com, tourists establish a contractual relationship with the holiday product supplier travel agency. Article 2 Contents and standards of holiday products: 1. The contents of holiday products mainly include hotels, air tickets, train tickets, tourist vehicles, destination reception services and other services. The above service contents are divided into three categories in the product: fixed inclusion, required items and recommended items. The final content of specific products shall be subject to the agreed content of the confirmed order. When you choose holiday products, you should choose within the range of optional items provided. We will try our best to implement your reasonable needs beyond this scope, but we will not make any commitment to the implementation results. 3. The itinerary recommendation of Tongcheng online holiday products is only a friendly reminder and cannot be used as an agreed term. 4. All components of holiday products are provided by suppliers with relevant qualifications selected by Tongcheng. com。 Tongcheng. Com is only responsible for the description and commitment of its hardware facilities and other standards, and is not responsible for the soft services of people who may be involved in your consumption process. Article 3 Price of holiday products: 1. Tongcheng.com reserves the right to change the prices of holiday products published on its website at any time without prior notice. 2. The prices of all the holiday products you booked are subject to the amount agreed on the final confirmation form given to you by the same journey. com。 3. Confirm the price agreed on the order, excluding your personal consumption, aviation personal accident insurance and other insurance expenses that you should insure yourself. Article 4 Effective order: After you successfully book the products on Tongcheng. com. Com, the staff of Tongcheng. Com will give you the confirmation of the order. As long as you pay off the payables confirmed by the same process. Or provide economic guarantee approved by the whole process. Before the scheduled payment date, the order is confirmed by Tongcheng. Com will take effect. However, if you fail to pay the relevant fees before the scheduled payment date as required, and do not provide the economic guarantee approved by the whole process. Com, Tongcheng. Com will not be responsible for any changes in the price, content or standard of the products reserved for you at this time. After the order takes effect, you should leave the hotel on time or at the time agreed in the order, and the hotel will check in after the confirmation time on the day of confirmation. If you fail to leave the hotel or check into the hotel on time, it will be regarded as your initiative to terminate the contract. Com can claim compensation according to article 6 of the specification. Article 5 You change the effective order on your own initiative: If you need to change any item in the order after the order takes effect, please be sure to inform you of the change requirements before the holiday activities begin. We will try our best to meet your needs, but you must bear the losses and possible increased expenses caused by the change in full. At the same time, we must also pay: domestic short-distance order 50 yuan/time/single, domestic long-distance order change service fee 100 yuan/time/single. If part or all of the dates of the products you ordered stay at the destination are during the Spring Festival, National Day, Labor Day, New Year's Day or other major local festivals, due to the special circumstances of resources, the valid order cannot be changed. Article 6 You voluntarily cancel the effective order: (1) If you cancel the reservation before departure after the effective order, it includes giving up all the contents of the whole order and reducing the number of people traveling. We will cancel it for you immediately. But you must bear all the expenses for processing this order. Including booking loss, domestic air tickets and other transportation costs. 1. Once the ticket is issued, if it is refunded or signed, you will bear the corresponding refund or change loss according to the regulations of the airline. 2. Once the train ticket is refunded, it must bear the corresponding loss of refund or change. 3. The hotel reservation was cancelled before check-in. If the product indicates that the hotel has special regulations, you will bear the corresponding hotel reservation loss. If you cancel your reservation or change your itinerary, please inform us as soon as possible to avoid unnecessary losses. (2) In addition to all expenses incurred in handling this order, you should also bear the corresponding liquidated damages according to the following standards: 1. 7-4 days before the trip of tourism and holiday products (excluding weekends and legal holidays), 10% of the total cost of all tourism and holiday products shall be paid. If the amount of liquidated damages is less than that of 50 yuan, it shall be charged according to 50 yuan. 2. If the notice is given to 1 day (excluding weekends and legal holidays) 3 days before the trip of tourism and holiday products, 20% of the total cost of all tourism and holiday products shall be paid as liquidated damages. If the amount of liquidated damages is less than that of 50 yuan, it shall be charged according to 50 yuan. 3. If the travel and holiday products are notified within 1 day (excluding weekends and legal holidays), 30% of the total cost of all travel and holiday products shall be paid as liquidated damages. If the amount of liquidated damages is less than that of 50 yuan, it shall be charged according to 50 yuan. 4. If part or all of the dates of the products you ordered stay at the destination are during the Spring Festival, National Day, Labor Day, New Year's Day or other major national or local holidays (the specific time period is subject to the holiday date promulgated before the National Day, and the following is similar), in view of the special circumstances during the Spring Festival, National Day, Labor Day, New Year's Day or other major national or local holidays, if such valid orders are cancelled, 65,438% of the total cost of all tourism and holiday products needs to be paid to the supplier. Article 7 Cancellation of the order due to the supplier: (1) After you have paid all the travel expenses as required, if your travel expenses cannot be made due to the supplier's reasons, the supplier shall inform you immediately, and in addition to unconditionally returning all the expenses you have paid, you shall also pay liquidated damages according to the following standards. But it does not involve other compensation: 1. Notify the guests 7-4 days before the trip of tourism and holiday products (excluding weekends and legal holidays), and pay 10% of the total cost of tourism and holiday products to the guests as liquidated damages. 2. Notify the guests from 3 days to 1 day (excluding weekends and legal holidays) before the trip of tourism and holiday products, and pay 15% of the total cost of tourism and holiday products to the guests as liquidated damages. 3. Notify the guests (excluding weekends and legal holidays) within 1 day before the trip of tourism and holiday products, and pay 20% of the total cost of tourism and holiday products as liquidated damages in addition to returning all the money of tourism and holiday products. Article 8 Change of the right to use holiday products: After you have paid off all the expenses of holiday products as required, you can transfer or give the right to use your reserved holiday products to a third person who is qualified to participate in this holiday activity with the consent of the same journey three days before departure. Com, but the third person must have the necessary visa or endorsement for this festival. If the cost increases after the change, it must be borne in full. Article 9 Your rights and obligations: 1. You should make sure that your physical condition is suitable for this trip. 2. The documents and related materials provided by you to Tongcheng.com, as well as the contact information and delivery address, must be authentic and effective. During the holiday, we should respect the local religious beliefs, national customs and habits and consciously protect the local natural environment. 4. You should abide by Tongcheng. Com service agreement. Reservations must be made through the whole journey. Com and prepay all travel expenses through the same journey. com。 5. If you have any objection to the service quality of the travel agency during the tour, you should actively communicate with the travel agency and try to solve it again during the tour. 6. Your complaint method: There are two ways for tourists to complain: one is to call Tongcheng. Com (extension 4007-777-777. 7) during the tour; The other is posting on the forum, stating the incident and uploading relevant pictures and other evidence. 7. After the tour, you should fill in the tourist feedback form based on the principle of seeking truth from facts, and the reception quality of the travel agency shall be subject to the tourist feedback form. 8. The longest time for you to object to the service quality of the travel agency is within 7 days after the end of the tour. After 7 days, Tongcheng.com will not accept the handling of tourists' complaints. 9. If it does not meet the relevant regulations of Tongcheng. Com, you have malicious behaviors to interfere with the website, such as maliciously booking the route of the travel agency and using foul language when commenting on the travel agency. (including but not limited to these situations), Tongcheng. Com has the right to punish its account accordingly, and if the circumstances are serious, it will be permanently frozen. Tenth Tongcheng prepayment mechanism. Com holiday products: 1. You can choose a suitable tourism product supplier by yourself through the same journey. Com platform, tourists can establish tourism contract relationship with tourism enterprises. Tongcheng. Com will supervise the service quality of cooperative tourism enterprises throughout the process. If you are dissatisfied with the service of the tourism product supplier, or find that the tourism product supplier has violated the rules, you can contact us at 4007-777-777 to make a complaint. Com will help you solve related problems. 2. Tongcheng Com is responsible for mediating the dispute between you and the travel agency, and compensating the travel agency for the mediation result or the ruling result of the relevant state departments. If the travel agency refuses to pay compensation, the same journey. Com can start the first payment mechanism. 3. The upper limit of Tongcheng. The first payment of com is the fee charged by Tongcheng for the travel products you booked. Com (if the tourism authorities have paid the tourists with the tourism quality deposit, the same journey. Com will no longer use the travel agency deposit for repeated payment.) Article 11: Same journey. Com mediation process: 1. Tongcheng. Com should take the initiative to contact you and the travel agency to coordinate and solve the problem after receiving your complaint (referring to the complaint phone or posting on the website). Tongcheng. Com will try its best to ensure that you are informed of the solution within 48 hours of the working day. 2. Any objection to the quality of travel products of travel agencies shall be raised within seven days after the end of the tour at the latest. Tongcheng. Com will contact you within two working days and start mediation. 3. If both parties reach an agreement on the mediation result, both parties will confirm the mediation result in writing, and Tongcheng.com will urge the travel agency to fulfill the mediation agreement. If the travel agency refuses to perform the mediation agreement, it will be the same journey. Com will pay the tourists first (if the tourism authorities have paid the tourists with the tourism quality deposit, the same journey. Com will no longer use the travel agency deposit for repeated payment), and recourse to the travel agency or direct deduction from the travel agency deposit. 4. The mediation period is 30 days. If both parties fail to reach an agreement on the mediation result, Tongcheng.com will send a written notice to both parties to inform them of the end of mediation, and suggest that both parties directly handle, litigate or arbitrate with the relevant state departments according to law. Article 12 Travel liability insurance: Liability insurance is the compensation for personal injury, property loss and related expenses caused by the responsibility of travel agencies. For tourists, in the event of an actual accident, "liability insurance" mainly protects all kinds of civil compensation responsibilities that travel agencies should bear in the process of tourists' travel, and such responsibilities are decided by the court or relevant arbitration institutions. This means that after the accident, the travel agency does not do everything, it only undertakes its own responsibilities. Tourists have to take responsibility for their own reasons or other reasons, and travel agencies only provide moral help. In order to give tourists more comprehensive protection, we strongly recommend that tourists take out personal insurance according to their wishes and needs, such as travel accident insurance.

Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.